-
May 2024 by Chloe Woods
First red flag was when I had to pay a couple hundred dollars for them to tell me what was wrong with my car. The second red flag was when it took them two days to tell me what needed to be done. Third red flag was that they were going to charge me 150/hr for labor cost (which is extremely high!!!) Fourth red flag was when they quoted me upwards of 6500 for all the repairs. Fifth red flag was when they gave me a car older than me to drive as a loaner -- it is so outdated, so unsafe, I might have died! Sixth red flag was how the mechanic spoke to the ladies working the front desk. I can go on, but this all became clear when I got a second opinion and SAVED 5000 Thousand dollars! oh and the inspection took 15 minutes and was no charge.
-
April 2024 by David Cunico
Small shop, great crew. will provide transportation locally, super convenient. Techs are comprehensive and knowledgeable.
-
January 2023 by Robert Wichtendahl
Excellent customer service and mechanical work! They saved me THOUSANDS! How you might ask?? Story time! My son jumps in his '14 Ford Fusion (High mileage) and the dashboard is lit up like a Xmas tree. No power steering!I call around to a couple of local shops and they are honest - electric power steering needs a computer reset which they don't have and recommend going to a dealer. So, I went to the Ford dealer near me. Their diagnosis was a whole new steering rack is needed - $3,800!!!!I do some more googling to find Mark's specializes in fords so I call them. They can deal with the computer stuff so I bring it there. They do analysis (sent scan reports!) and discover the wire to the power steering motor was chewed off (rats!)! $500 to fix! Saved me over $3k.Great use of technology for the service. They email estimates with pictures and final bill! All very clear. (Going back to Ford with this info to get my diagnosis fee back!)Service is great (thanks Abbey, Mark and the team!).I really appreciate a well run, local, and competent business!!
-
November 2022 by Julisa Rozon
I went to Mark's team for a diagnosis and quote for the job that needed to get done to get my vehicle in a safe condition. Mark's team worked diligently to find the problem and described (in great detail) what the issues were. Although I decided not to get the work done, I would highly recommend Mark's Auto Service if you want quality, honest work done on your vehicle- my vehicle drove better when I picked it up than it did when I dropped it off! Prices may be a bit steep but it is likely a reflection of paying the employees fair wages and the quality work they do.TLDR; Expect a detailed diagnosis report and professional treatment by staff!
-
November 2022 by Laura Kerr
Was a big fan of Mark's Auto Service but in the last year their customer service became dramatically bad and their prices jumped far more significantly than everyone else performing the same services. Very disappointed and looking for a new auto service location.
-
October 2022 by Mohammad Hossein Bateni
I really enjoyed my interactions with them. They diagnosed my car the next morning and sent me a detailed report with pictures and recommendations. I approved the repairs online, and they got everything done very fast as promised.Overall everything went smoothly. The staff were courteous and caring. Communication was amazingly efficient. They also took my car to car wash!Services: Vehicle safety inspection
-
September 2022 by Aaron Altman
Well done guys, there's a lot to praise.
-
September 2022 by Victoria Lewandowski
Auto inspection
-
June 2022 by Susan Castro
Excellent service. Would recommend to my friends and family.
-
January 2022 by Ayoola Ogunwale
Great service, a little pricey but it’s worth every penny and it’s a two year/40k mile guarantee. Totally recommend.
-
July 2021 by David Carroll
I trust Marks’s Auto Service with keeping all my cars working well and lasting a long time. Totally satisfied customer going on 7 years.
-
July 2021 by j r.
excellent service, but their communications system stinks. phone calls go unanswered. calls get cut off. emails are undelivered/unread. good luck contacting them. if you connect, it's worth it, but other garages are easier.
-
June 2021 by J D.
Great repair shop, very attentive to the customers needs. Very knowledgeable and explains repairs to the customer. Value of repairs are great. I would recommend this shop to everyone.
-
December 2020 by Joe Staszczak
On time service
-
October 2020 by John Koren
They had no time to fix my cars. I went to another shop that fixed my cars right away.
