-
December 2023 by KRISTIN Falk
Been shopping here for years!! Always find something unique
-
December 2023 by Maddie Borbotko
Owner seems to have some type of problem with running a store, maybe it’s from a decrease in popularity or simply bitterness. Only good reviews left are by her “friends”. Any real customers know she is horrible.
-
November 2023 by Skyler Hand
if you are under 18 do not go in here!! honestly don’t go in at all!Today my two friends and I, all 15, walked into this store to look around and we honestly considered purchasing something. Upon walking in, we noticed her giving us a weird glare but shrugged it off. We all stood next to each-other browsing the store when suddenly the owner was uncomfortably close. She said to us “There is a two student maximum!”. We gave her a puzzled look, not knowing what she meant at the time. I have genuinely never been called a student when in a store. Another lady then stepped in, again getting in our faces, saying “Is it that hard to understand!”. She then told us that one of us needed to leave, which is a weird thing to do so we all left. After that, my one friend and I just entered. This time were only “two students”. We again were given a dirty look, but then asked if we needed help with anything. We said no, as we honestly didn’t, and went about our shopping. She then came up again while we were looking at a bag, reached over our heads and took the bag away. By this point I started to walk away towards one of the displays. I then heard her say to my friend “You need to leave!”. I turned around and watched the owner put her hands on my friend and physically push her out the door. I then got kicked out too. Do not go here, I would give 0 stars if I could.
-
November 2023 by Denise Ayrer
I was drawn into this lovely shop by the Outstanding window display!As a visual merchandiser, I had to let Raquel know, to which she modestly replied that it needed some help… LololShe even sells HOBO Leather handbags , a favorite of mine.
-
September 2023 by Muirenn Medrow
This shop is the perfect place to find unique home decor! I wish I could have bought everything in there. I was choosing between 2 items, and the friendly store associate helped me pick. Very kind staff and beautiful store!
-
August 2023 by frank Brown
Okay shop. A lot of items available in regular stores at more reasonable prices. Some things look like they have been there for a while. Some of the merchandise looked interesting. My friend picked up a couple of trinkets.
-
June 2023 by Lawrence Scott
I was in town to attend a bridal shower + birthday party recently and stopped here to buy gifts. Not only did they have an incredible selection to choose from, but I have never received better customer service. The owner asked me about the type of people I was buying gifts for, and she helped me select a unique item for each individual! So many stores ignore their customers these days, but this place went above and beyond for me. I very rarely have time to go online and leave a review, but felt compelled to do it for this store! Thank you very much for your help and we will definitely be back!!!!
-
June 2023 by Cheryl Rinaudo
Hate to even give this one star. Owner is VERY rude! I just walked in the store and I tried on a stretch beaded bracelet, and it broke as soon as I tried it on. I felt horrible and definitely planned to offer to pay. Owner was talking with a customer and came over immediately, asking what happened. I was embarrassed, and explained that I just tried it on and it broke. She said “Well, it couldn’t have broke on its own”! She then tried to act like it was no problem at all, saying it happened before and don’t worry about it. Yet, as she walked away said “Most people don’t realize you’re not supposed to stretch them to put them on, but simply roll them on your wrist”. At that point, there is no way I would have offered to pay. Maybe check your products before you sell, and check your attitude! You need a better one!After writing this review I went back and read many others. Interesting how the owner responds to positive reviews, thanking them! Yet, the negative reviews she does not respond to or apologize for an unhappy customer, which she has MANY. Bottom line - you must be an unhappy person to treat people the way you do! I hope your business fails. You don’t deserve to be successful!
-
June 2023 by Cheryl R.
Worst store owner I have ever encountered! Rude, rude, rude!!! I don't know how she stays in business. She says customer service is what her business is known for. Really? BAD customer service for sure!
-
May 2023 by Daphne K.
me and my friends were really excited to visit this store, it had things that were just our style. while we were browsing quietly and nondisruptively, away from many customers, the owner came to us and said "i need to empty the store out" (only us and two other couples there) "i know you guys dont need anything here" "please leave" and followed us out. we were going to buy stuff but kicked us out. she was acting extremely nice before this, even asked us where we were from, then gave us horrible attitude. does she even WANT business? dont buy from here. common experience, just look at the other reviews.
-
January 2023 by Mary Geiger
My husband & I visit Raquel’s on a regular bases. We are always greeted warmly by Raquel and her staff. ?The shop offers a great variety of quality items, some always in stock, but always something new. Definately worth stopping in to check out the vast inventory !!
-
January 2023 by Madison Borborko
Me and my parents came here the other day, as we thought the store name was adorable as it is my best friends name. I had just got back from college and we go here every year as tradition for the past 18 years, as we were shopping we were asked nearly 5 times in the span of 10 minutes if we needed any help, kind of ridiculous. We then extended to the other side of the store where we were followed with eyes and moved closer to by the owner. My mothers boyfriend has a form of autism which makes him feel overwhelmed in these situations, so he left. My mother then proceeded to say she felt stalked within the store and left, after the 6th time of asking if we needed help. The owner instead of taking the constructive criticism or apologizing sincerely for how she made customers feel, felt the need to be disgustingly snarky to my mother. Never come here.
-
December 2022 by Raquel DeFino
A beautiful store to shop and find unusual gifts. Definitely not for small children. A well kept store with lots to choose from in limited space. Always a great experience.
-
August 2022 by Tara McQuaid
I love Rachel’s..they always keep my favorite Pumpkin Cornbread candle in stock for me and alway have something fun I can pick up for gifts or for myself. I love the green floral earrings I found the other day. Rachel is always happy to see you and knows her customers personally.
-
July 2022 by Gabby Romano
My friends and I went into Raquel’s store and were rudely told to leave. We were reading an astrology book, deciding whether or not we should purchase it. As we looked at it, one of the employees was standing on top of us, very uncomfortably. Then the owner came over asked if we were doing okay to which I jokingly responded “just reading,” as I didn’t think there was any problems. She then aggressively said she saw that and told us we had to wrap it up because people were waiting to come in the store and they didn’t want to with so many people. However there were no signs saying there was a capacity limit, nor was there anyone waiting inside or outside the store. After being berated for SHOPPING IN A STORE, we were heading out and she said “thanks for the library” as well as “that was ridiculous”. We cannot figure out how looking at stuff to buy was ridiculous, but we do know that we will never be going back. Disgustingly rude and passive aggressive.
