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December 2023 by Jane W
I wish I can give zero review for the workers in dressing rooms. Obnoxious, rude and disrespectful.
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October 2023 by Daniel Jenkins
Usually have an amazing time shopping at Zara. Today was definitely a 1 out of 10. They must have new people working up to management. The pricing that was displayed on the clothing when I picked it up from the rack had €27 on it. If you translate that to Dollars it might be a $5 difference max. When I brought all my clothing to the counter for purchase I was told “sorry that’s not the price, this should have been removed. You know, HUMAN ERROR.” It came out total to about $20 more per item than what it was displayed at. So, I asked to speak to a manager, normally whatever is displayed is what’s honored HUMAN ERROR or not, you put the garment on the rack that way. The manager came and told me the same thing. The way they spoke to me was though was highly unprofessional. Both of these guys were very young, clearly could care less about customer satisfaction and just wanted me to leave. The attitude and disrespect was very much being portrayed. The manager left and I didn’t get his name before he stormed off. So I asked his coworker/employee for his name. He said “Can’t tell you his name, it’s a private company…” Yeah okay… After that there were three employees talking under their breathe saying remarks which I overheard, whoever these two are definitely need training or to be replaced im sure there’s plenty of other applicants that can be more suitable for this position. Date & Time of Issue: October 30th 12:05-15pm
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October 2023 by Rita Obayda
I'm not the type to be annoyed easily but this one really bothered me and I have to share .. I love this store but the floor people need definitely be replaced..all I said to the girl with short dark hair can I ask you a question and she looked at me like how dare and with a nasty tone she said "WHAT" I ignored her tone then she answered ...Lady if you don't like your job give it up for someone who needs it..on a positive note the cashier was amazing
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October 2023 by wyatt k
I have shopped at Zara many times before. I recently made an online purchase with a Visa Vanilla gift card. When the items did not fit I intended to return the items in store for a store credit/merchandise card. When I tried to do the return I was rudely told that I can’t be issued a store credit because the purchase was online… never heard of such a thing from a retail establishment because it shouldn’t matter whether the item is purchased online or not. I mentioned multiple times that it can’t be returned back to the card because visa gift cards are non reloadable. Now I was burdened with the inconvenience of sending it back so I figured I’d look around and exchange it for another item. I found a trench coat for almost double the value and went to the counter to do the exchange. Again I was denied… so I left the store with my items. As I’m walking out of the store I receive an email saying “your return is being processed.” The cashier returned my items and sent me on my way without telling me. So I went back into the store to speak to the manager. After the cashier made a mistake and “accidentally refunded” my purchase, I was now told I have to call customer service and state the cashier made a mistake to get my merchandise credit. So one I already have to deal with customer service to send my items back, and now two I have another issue on my hands telling them to cancel the false return. I work in luxury retail and I’ve never heard of such an idiotic policy. The managers and workers did not acknowledge their mistake and just sent me on my way to figure it out. A simple accommodation would have worked just fine with me but they were very unwilling to help. I am never shopping at this Zara location again. Management needs a serious overhaul on how to handle discrepancies and sympathize with the customer. I was offered not one apology and the managers/workers huffed and puffed while I was trying to explain the situation. It is such a shame. Zara makes nice clothes but this brick and mortar store puts a sour taste in my mouth and is a misrepresentation of the brand. Corporate needs to reevaluate the operations and management in this location to uphold their brand.
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October 2023 by Anthony Irizarry
Horrible customer service. If you have an online order to return, don't even bother. I purchased a few items online with a non refundable card and they couldn't even give me store credit, or exchange the items for other options that cost more (since my size was not available at this location). On top of this, the cashier accidentally refunded one item on this card, I cantaccess these funds. Even after the fact, they couldn't accommodate me in anyways since the order was placed online, despite the fact that they returned this item without my knowledge! The cashier didn't even have the decency to inform me on this return, I only found out after I received an email notification. I will never shop here again.
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October 2023 by Anri Tabatadze
My favorite store
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September 2023 by Milana Littman
I want to post my review here to bring the awareness of discrimination that took place against my autistic child by the female blond manager, who refused to disclose her name to me. My child requires special accommodation and medication to leave the house and attend public place. Today was the first opportunity I had to take my child shopping for school clothes. We arrived to the store 20 minutes before the closing time but were denied the fitting room. The woman told us they are closing soon and not permitting customers to try clothes anymore. If we desire, we could try clothes right in front of everyone or but it without trying on. I want people to understand that my daughter suffers from the severe form of autism and she can barely ever be removed from comfort zone, brought to public place without being endangered. Once her tantrum start, she can severely hurt herself. Unfamiliar environment is the main trigger for her relapses. I believe Zara could have done!better by making an exception for a special needs girl to be able to buy and wear their clothes. Tomorrow I will be reaching out to the corporate with an official written complain of discrimination as per title I of ADA 1990. I let go of many wrongdoings I observe, but I will not allow anyone to do wrongdoing against my child.
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September 2023 by Frank Lozano
I come here very often as this is my closes Zara location. Each time i am here the staff is very helpful and friendly. They have always helped me locate an item i am looking for! Self checkouts are a great bonus at this location too!
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September 2023 by Julia Alex
Do yourself a favor and drive extra 30 minutes to another Zara location. This place is a mess, it doesn’t look presentable and always disorganized. The fitting rooms have been closed for a long while now, so if you need to try things on, you’d have to pay money, go somewhere and try them on, then come back and return (per staff’s recommendation) - pure waste of time. In addition, they occasionally will give you hard time with returns, where no hard time is due, just because they are lazy, IMHO. That was my experience, and many reviewers say the same thing. Finally, the selection is very different compared to other Zara’s. Not sure how their distribution works, if every store has a different buyer, but it’s a fact.
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September 2023 by Danielle L.
The fitting rooms always seem to be closed at this location. It's extremely inconvenient. I asked an associate and she said I could just buy the dress and then go try it on at Forever 21 and then come back and return it if it doesn't fit. I don't know what the reason for this is, but there has GOT to be a better solution. They were not understaffed either. I'm really perplexed. It's a shame because I love Zara, but it makes me not want to shop at this location. I hope they fix this issue! (This review was written as of August 2023).
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August 2023 by Syasia Dystant
The story is I ran in there for a lasted min top/crop shirt. Found a nice top asked the lady who did even look like she worked there to scan it to see if they had a bigger size. It was a sale item she said no it should be out here some where you just have to look. The store is drying and nothing is organized so. I just asked to see if the size I was looking for was out if not I would waste my time looking for something that not even there. This was around like 7/8 pmOn 7/30. She was very nasty. I don’t know if it was because I’m black? Got to the fitted room a nice African American young guy was in there. I asked him to scan the same item to see if it’s more in the store and no the shirt I was holding was the last one. He never toldMe no he was very nice and polite. He did exactly what I asked. Never again would I go in there I will remain an online shopper.
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August 2023 by Aditee Amin
Kiara always rings me up and she is so patient with each and every customer as well and the gentleman who was working today 7/22/23. Always smiling and speaks so calmly. Highly recommend shopping here. Thank you both for all you do! :)
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August 2023 by cynthia li
I wish I could give it a 0. The stuffs there are very rude. They don’t care their customers. I had a horrible experience there. I shop to make myself happy. Why would I pay for someone to treat me a long face and impolite manners?
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May 2023 by r c
Sub standard goods and services. Long lines for purchase and returns. No signs designating which line for which.
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May 2023 by Natalia Brown
I purchased an item about 1month ago and recently attempted to wear the item. When I went to put it on I realized the sensor tag was still on. I then went to Zara to get the sensor tag removed but I didn’t have the recent because I purchased this item a month ago. The manager stated because I did not have the receipt with item on it she could not remove the sensors tag that THEY FAILED to remove originally. So now I have an item that I PURCHASED that I can’t wear because THEY FAILED to do their job. So their mistake is now my problem? How is that customer service. And it’s very disappointing because I shop at Zara all the time and have spent a decent amount of money there and they weren’t willing to help me.
