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July 2024 by Marco
I had a bad concept of this bank here. They are acually good
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February 2024 by Adriana Billotti
They can’t never help you there answer always is to call costumer service
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November 2023 by Chris R
Happy workers
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September 2023 by S Lee
My experience with this branch was extremely disappointing. The management was rude and disrespectful, making the entire experience difficult. I hope they can improve their customer service!!
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May 2023 by Eileen Reehil
Tyler Freeman and his team (Lailla Rodrigues, Tyler Hoops, Nicholas, Colleen, Rob, Stanley Napoleon, Alicia Llacma, and Jaimini Patel) are familiar with their portfolio of financial products. Customers are greeted in a genuine, upbeat tone. Many are greeted by their distinct name. Service with a smile is provided to all. The banking relationship is one that echoes the past of a hometown bank, and is there to meet all of the client's financial needs.
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February 2023 by Marvin Rosenberg
Drove 20 minutes to go there to sell some euros and the manager on the floor says I am busy. Then asks do you have an appointment? The bank was open for business! What has happened to being courteous or customer service?L
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August 2021 by Ella M.
I wish I could give 0 stars but that's not an option. Santander bank is one of thieves. They have stolen over $4,000 from my account and refuse to take ownership. When I opened multiple cases against them they closed each one immediately and refused to let me speak with anyone who can personally adjust it. Your stolen money is the only reason they're still in business.
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November 2020 by erer erere
The bank teller was a salamander.
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February 2020 by Marlene A Marques
Just stopped in to exchange some dollars into foreign currency before my trip. The staff members and tellers were so nice, accommodating, and professional. Thank You, Marlene
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July 2019 by Ande
I've received consistently excellent customer service at this branch for the past fifteen years. The platform personnel are knowledgeable and helpful - one has gone out of his way to help me on several occasions.
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July 2019 by D B
They need more people working here. After calling ahead and being told to come in to the branch I waited in line a half hour and was then told they were too busy and I’d have to come at another time. Wasted my lunch break for no reason and they were completely unwilling to do anything to accommodate me or help the situation. I have been with Sovereign for 14 years and will never return to this branch.
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May 2019 by Anthony Conte
Always understaffed , they are always lacking any type of structure poor management I guess . Expect to wait.
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November 2018 by Karen Lin
I went to this branch and had a great experience! Mr. Leighton Harris has been very patient, friendly, helpful and professional. He explained everything very clear as well. Apparently, the management here is way better than the one in Schanck Rd branch.
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October 2018 by Andrea Noren
I've received consistently excellent customer service at this branch for the past fifteen years. The platform personnel are knowledgeable and helpful - one has gone out of his way to help me on several occasions.
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August 2018 by Danielle K
They need more people working here. After calling ahead and being told to come in to the branch I waited in line a half hour and was then told they were too busy and I'd have to come at another time. Wasted my lunch break for no reason and they were completely unwilling to do anything to accommodate me or help the situation. I have been with Sovereign for 14 years and will never return to this branch.
