-
July 2024 by Tova R
Nice Staff! Helpful and courteous!
-
July 2024 by Ryan Taylor
The man checking cards when we first walked in (young guy with glasses) has an attitude with everyone. Incredibly condescending with the "God bless you" comments.
-
June 2024 by Samih Bisharaa
Freehold club is the worst management ever. Waste of time shopping there. Prices comparing to cosco is higher and quality is lower. One or two in the registers and punch on the front door . Same items no updates.
-
June 2024 by ALLEN FERNANDES
The service at the food court suck I asked for a chocolate yogurt ice cream & a berry sundae she said no to me as I am a brown skin guy but had no issues giving it to a white skin person & she herself is a Spanish woman that really nice I have no issues in shopping staff is really good & helpful people. Sorry had to mention it as it happened the second time same lady
-
May 2024 by Joseph Sollitto
I had been on my way out, and a blonde russian female worker approached me and yanked my cart out of my hand, took my food away from me, screamed, and spit right in my face. When I told her I was picking up groceries for my mother who was in the hospital, and showed her my moms membership and debit card that I had on me, she showed no mercy and walked away, making it known that she is arrogant and chose to not hear what I had just said.
I’m utterly disgusted and disturbed by this woman and her behavior, and my mother certainly will not be renewing her membership upon the conclusion of year.
-
May 2024 by Maribeth Gregory
Absolutely terrible experience. The cafe closed at 6:49 PM right in my son’s face. There was not a single person behind me. We literally sat there watching the cafe person throw away the old hot dogs while my son cried. How disgraceful to treat customers who just spent hundreds of dollars. I will not return ?
-
May 2024 by Muhammad Baig
Excellent overall service start. Inter to out going, customer service to floor mopping worker always excellent jobs
-
April 2024 by christine Hickman
I asked several people where a particular item was. It wasn’t where you would think k it would be. No one knew! Asked someone else about something. She’s like I don’t know. Come on people, if you don’t know, find out!
-
March 2024 by Angy Marin
Horrible service
-
February 2024 by Suresh L.
Karen O. in the Optical department has loose screws! She made a simple contacts purchase seem like confusing puzzle. The lenses were $88.88 per box. In order to qualify for the Bausch & Lomb rebate, I had to purchase a one year supply, a total of 8 boxes. So, 8 x $88.88 = $711.04 without the insurance discount. I asked how much I must pay out-of-pocket after my insurance contribution and presented the rebate info posted on the website. Karen, along with her colleagues, became awfully slow and confused. At first they thought Baush + Lomb would apply a $200 discount on top of the purchase, then they claimed that my insurance would only cover $120 of the $150 available for lenses, due to some kind of insurance code within the Sams Club system. After about 1 hour she finally processed my order, and determined that I owe $561.04 and that I am eligible for a $300 gift card from the manufacturer, not $200 off contacts at the register. As soon as I got home, I immediately contacted my insurance company, demanding an explanation of $30 difference with Sams Club on the phone. Karen informed my insurance agent that it was because of how their system processes bulk orders, total bs! The agent confirmed that it was illegal for a company to charge an arbitrary amount, based on "codes" and insisted that I wait until Sams Club submits a final claim. One week later, it turns out, they charged my insurance for $150, which explains exactly what I paid at the register! You see $711.04-150.00=561.04!!!! I went back to the store to discuss the matter with the GM, but the Optical Dept was closed. The Customer Service booth claimed that their management can't access an itemized invoice, showing the insurance coverage. They claimed it was inaccessible because of the "prescription" even though it had absolutely nothing to do with the prescription. Then they insisted that I talk to the weirdos in the Optical Dept again! This is how pathetic these people are in person. You can spend your money there but if there's ever a problem they will give you the ol' runaround. If you ever purchase anything from the Sams Club Optical joke, make sure you do all the calculations beforehand. It doesn't hurt to bring a geriatric psychiatrist along. Unfortunately, the Samsclub.com system can't process insurance payments immediately yet. I don't know if good ol' Karen thinks its funny. I certainly don't find it entertaining. I am surprised I received my contacts quickly. I WILL NEVER PURCHASE AT SAMS OPTICAL IN FREEHOLD NJ AGAIN!
-
February 2024 by Jose Alejandro Chávez
I applied for the membership and the shopping day was excellentThey really have a huge variety of products of all kinds. They sell liqueur, and liqueur cream, my favorite at an excellent price.The staff, warm and very friendly at the reception, in the process of delivering the membership card.Definitely a 10!!
-
February 2024 by Syed Redwan Md Hassan
Sam’s Club in Freehold presents an exemplary model of what a warehouse club should be. As one of the 600 branches, this location upholds the brand’s reputation for expansive retail space and a wide variety of products.Upon entering, you’re greeted by the vastness of the store, with high ceilings that contribute to a sense of openness, preventing any feeling of claustrophobia that smaller, cramped stores might induce. The aisles are wide and meticulously organized, allowing for easy navigation and a comfortable shopping experience, even during peak hours. This layout also facilitates the discovery of new products, making each visit potentially surprising. The store’s cleanliness and orderliness are apparent, with products stacked neatly, and the floors polished to a reflective sheen, showcasing the establishment’s commitment to providing a pleasant shopping environment. The lighting is bright and evenly distributed, ensuring that all products are visible and that shoppers can easily read labels and prices without straining their eyes.
-
February 2024 by Dan Webb
The most helpful crew hands down,thank you freehold Sam's club
-
February 2024 by Jenn Knte
The Bakery Department is amazing! Great Job 10/10 ⭐
-
February 2024 by Anna Gillard
My go to warehouse store.