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April 2024 by Camille Provenza
I have no luck. Just replaced my windshield this past Friday & a rock hit my passenger side windshield causing a crack that is about an inch long. Just wanna thank Alex for fixing the crack in my windshield & waiving fee. He was extremely friendly, professional & quick. Thank you Alex!!
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March 2024 by Lewis Hill
They took me right on time. We're very neat and clean. I have no issues
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March 2024 by Lisa
Freehold NJ branch - Just saw my car and the "work" they did...where do I start? Can't even rate the quality...none existent! Gaps and cracks around windshield, holes, etc. (pics)! After 3 hours he left quickly saying "all good" with my husband unable to check out the work. Got home and saw this nightmare! They even did a bait & switch on the prepaid quote and up charged us!!! NOT GONNA HAPPEN!Can't use the car, and can't even get them out immediately to resolve, instead I'm stuck with a "warranty" appointment (other branch) 2 days out. The convenience is NOT WORTH IT...STAY AWAY!
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March 2024 by Expert Tech
Damaged wind guards and broke clips
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March 2024 by Robert Walz
It is easy to give them money but much harder to get help after that. I noticed a crack in the brand new windshield on my way home. I called at 5:02 and of course no one answered. I called back the next work day and had to repeat myself several times and fight with a very poor automated system. When I finally got a person I had to repeat everything and make an appointment for a formal warranty repair.
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March 2024 by Anna Lo
Safe lite was wonderful professional and properly priced will use them again and again
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March 2024 by sean yaccarino
In and out in no time. Easy to set up an appointment and the staff were very professional. Definitely recommend.
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March 2024 by Ginger Baumann
Terrible service! They charge almost $200 for a chip repair and they do an amateur job at best, the quality of work I would expect to pay $25 for. Not happy with the job they did! No problem they will credit that money towards a new window replacement, no thanks, a very scammy tactic, perform a terrible job on a repair, then expect you to pay a fortune to replace entire windshield. I regret ever going and will never go to any safelite location ever! If I pay almost $200 for a chip repair I expect $200 worth of service, and don't expect to still see the same chip, with a lousy explanation of well at least it wont spread anymore, I could have bought a $10 kit off amazon and did just a good of job. Caveat Emptor.
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February 2024 by Rabid Beagle
A few years ago a stone chipped the windshield of my wife's car. I kept putting off the repair and putting off.... Then I promptly forgot about it. Until it cracked. Story of my life.I stopped in to see if they could repair it, which they couldn't so we ordered a new one.The big day came and they took the car right in and got right to work. 45 minutes later they were done. They did a great job too. It looks great and they didn't make a mess of the car.They've been great though this entire process. Quick, efficient, polite, and respectful of my time, which is rare anymore. Their office area is clean and the shop is well kept and organized. Just great people doing great work at a reasonable price.A heads up, check with your insurance company before having them do work. Also check with your employer. Mine actually offered a discount for Safelite. Who knew?Thanks Safelite!
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February 2024 by Scott Reeves
Replace windshield at a fair price. Clean work.
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February 2024 by Alexander Sahlman
SafeLite is simply the best. From my first contact to the finished result, my windshield & Vent Glass look fantastic. The Technician was meticulous from start to finish. You would never know that glass was broken & replaced. I was even hesitant about putting back my parking sticker because it looked so good. The Technician even installed new E-Z Pass tag holders. Thank you Moderna, Catherine & Daniel.
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October 2023 by Dmitri Pudov
The service was absolutely superb! My appointment was at 4PM and I chose to stay and wait. Turns out the store closes at 5 but the staff were very polite and patient. They even apologized for taking too long to replace the windshield and stayed open just for me until the job was finished. To clarify it takes at least 2 to 3 hours on a modern car to replace the windshield and recalibrate safety systems. So no apology is necessary :) 5 star service Team and thank you for your time after hours!
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September 2023 by Bryan Ospina
Brought a brand new Tesla in (caught a pebble to the front windshield driving it home from the dealer). They had to replace the whole front windshield which they did…but in the process their techs left grease marks all over the interior of the car by where they worked. They broke a clip from the plastics in the frunk which they had to remove to get to the windshield. And also chipped the paint along the hood of the car! I had go back to have them clean off all the grease marks and order a new clip. 4+ months later of calling and even going back into the store, they’re “still waiting for the clip that they ordered”. Unprofessional and just simply don’t care about their customers. Do your self a favor and find another safelite. I reported their work to my insurance company.
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September 2023 by Jacob Kostakis
Horrible communication and service I had my front window broken on my car and currently am going through insurance. I made an appointment through safelite to have my window replaced they waited till the morning of my appointment to tell me they didn’t have the window glass from the warehouse and they didn’t know when it would come in it is virtually impossible for you to get in contact with anyone at safelite as their automated answering service is pure garbage and always hangs up on you.Find another company this place is a pure joke
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September 2023 by Wendy C.
I would have selected zero stars if possible. Safelite replaced our windshield, and in the process, broke the auto-wiper rain sensor. The technician explained that it was possible, and when it happened, he acknowledged it and said he would have the part ordered and would replace it on the new windshield. This was on July 26, 2023. My husband has had to call Safelite repeatedly to check the status of this secondary repair. We have been told they didn't know, the part has been ordered, the part was backordered, and that we had an appointment for Saturday, September 2, 2023 between 8:00-5:00. When the part was said to be backordered, my husband offered to purchase the part which is readily available on the internet, and have Safelite reimburse him. Safelite refused. My husband asked where the part was coming from, and when they told him, he reached out himself directly to the vendor and was told by the vendor that the part was not on backorder and could be in within a few days. He called Safelite back and advised them. We were then told by phone and confirming email that technician Anthony was scheduled to come to our home to complete the repair on September 2, 2023 between the hours of 8:00 a.m. and 5:00 p.m. At 2:00 p.m., my husband called Safelite for an estimated arrival, and he was told that the part hadn't come in and our appointment had been cancelled. Safelite said "someone" was supposed to call us. We never received a phone call or an email regarding the cancellation of the appointment. This is completely unacceptable. We believe it was purposeful that we were left waiting for them all day on a Saturday, holiday weekend.