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December 2023 by David Perez
Was shown today by a reputable service location south of Tommy's tavern at AAA automotive center that the set of tires purchased from freehold Firestone were embarrassingly mounted improperly . Sidewalls have in plain English what direction the tire treads are supposed to face.Tires are too late to dismount and remount .Like I said, I was shown and even I understood the sidewall.Firestone was a better place back in the day when real mechanics knew how to read English.Did I read the sidewall when I mounted the tires?No! Because I paid people to do that!
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December 2023 by James Doriety
Oil change and tire repair. Fast professional! Appointment was easy to make and done on time.
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October 2023 by Michael bratton
Absolutely amazing service!!!! Had taken my car to another mechanic and they refused the work. Don’t get me wrong it was a lot but cmon you guys are mechanics. So I went to Firestone and I’ll never go anywhere else!!!! Great customer service and they had me in and out in about 3 days!!!! Best place I’ve ever been and I’ll never go anywhere else, thanks you guys!!!!!Services: Tires
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August 2023 by Justina Stuper
The Freehold Firestone employees are awesome! They check out your car and honestly let you know what work needs to be done. Had my oil changed and needed new tires. They would have ordered them, but I was going on a road trip. Found my way to Firestone in VA. and got new tires and lifetime alignment. Firestone is a trustworthy company and their employees are a reflection of that.!!
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July 2023 by Mike Wagner
Got new tires all the way around my truck, just an upgrade from the loud all season tires that came from factory to high mileage premium road tires that were much more quiet. They got me the tires I wanted, and knew how to properly mount and balance on aluminum rims, which is hard to find these days. Thank you for careful handling of my wheels and truck!
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July 2023 by Cheryl Avalone
First of all, I'm only sharing this. Because I gotta Google Request request ask me how my experience was At firestone. Brought my car in on Sunday for a wheel alignment. About 3 o'clock in the afternoon. We were called by the mechanic saying that our car was almost fixed. And we're able to pick it . What does almost fixed mean? When we got there to pick up the The car they said it was almost fixed and it was able to drive .Information about the cars condition was not disclosed to us. We almost had to pull the information out of the mechanic's mouth like talking to a child to find out what was really wrong with the vehicle. How was I supposed to let my daughter who just started driving Drive a car that does not steer straight. We did not take the car homeThe next morning, I was called by the service man to which it was going to cost over a 1000 to fix.I was very upset and wanted to speak to the manager . manager Linden came on the call and was very rude and dismissive to mehe did not know the whole story because he was not there, and he decided to talk down to me. I continued to try to tell him what the issue was. I was told after my ten years and five vehicles using firestone at the freehold location that I was not a valued customer, and I should take my car and go somewhere else. I gave up trying to speak to him and decided to call cooperate and have them deal with them. After speaking to corporate, they contacted firestone and freehold and We're supposed to make towing arrangements To bring vehicle to another firestone to be repaired. This was not the case. I had to pick up the vehicle.And it was in such disrepair. I could not even drive the vehicle straight to get it home. The car should never been released to us in this condition.I will no longer after ten years, and five vehicles be using firestone. Firestone you need to do better customers do matter.
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July 2023 by Richard Alavarces
Good Customer Service, Called to ensure product was available, when wife went in for serving counter service was pushy towards getting additional work done and signing up for credit card. Overall happy with end result
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June 2023 by Melissa Clemens
I got 4 new tires and an alignment. Ethan was so helpful, knowledgeable and kind. He was great!
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February 2023 by Carol Stockel
The worst experience ever customer service was rude they lied to me. They told me that they could handle a situation they clearly could not I do not want to go into detail about it as it is quite personal please do yourself a favor and stay away from them.
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February 2023 by Holly Fisch
Waited over an hour even with an appointment. Guy at the counter was short and rude. Never gave me an option on pricing. Very overpriced, by at least $40 from a local shop. I will be posting on different social media platforms regarding the rudeness snd extreme prices.Service: Oil change
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January 2023 by Joshua Paran
I'd been bringing my car here for tire services. Very professional and efficient. I was skeptical first to bring a low profile rim/tires bec they might damage it but the two young gentleman that had been working on it everytime i bring it is very careful enough not to damage it. 3rd time in this place. If you have expensive rim and tire set up, they know how you value it and will take good care of it. Unfortunately they can't do wheel alignment on Tesla cars bec they don't have the program for it.
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January 2023 by Brian Judy
Friendly and knowledgeable staff. The manager went out of his way to get tires from a store 20 minutes away.
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November 2022 by Miss Lovely
Oil change took an hour and a half with an appointment. The guy at the front desk waa nice but there was a very surly guy named Bob who said he didn't work there when I asked him a question and then he walked to the back room. The other guy doing front desk stuff told a customer on the phone he didn't have an answer about their car because Bob was being a smart a$$ to him and not "giving me clear answers, I'll have to ask my manager". What's this Bob dudes deal??Service: Oil change
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November 2022 by Shani Winkler
Vasco was so helpful. I came in an hour early and he took the car immediately to take a look at it. Very knowledgeable and friendly!
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November 2022 by James Moore
Am an old customer. I keep comin back, for wheels, tires n alignment service. They even fit me in if I have a dangerous condition. I always get good service,
