June 2022 by Paul C.
7-11 at South Street. When you own a business you are responsible for what happens at your business, and in your business. The young guy running the counter at this 7-11 on 6/4/22 doesn't seem to understand that. I went to the beverage cooler and took a bottle of milk off the shelf. Two faces of the product, it clearly said 2.19 on the shelf. He rings me up and it's almost $4.00. I told him he's wrong, it's 2.19 under the tag. He shows me the item marketed in a different cooler (same product) with a higher price. I told him I didn't get it from there and showed him where I got it from, two faces fully stocked. He says, oh that's a different brand, the guy who stocked the shelf made a mistake. I say okay, but what are you going to do about it? Remove the price tag, make a correction at the register? His choice was do nothing and to let the issue remain. I told him either you sell me the product at the price on the shelf or you don't make the sale. He chose to pass, which is fine. BUT....it's bad business. Now I will never buy anything at this store ever again so that will be a consistent loss of sales AND I will tell everyone I know not to shop here because they practice deceptive pricing. Your 1.80 decision will now cost your business owner hundreds of dollars or more. Congratulations young man, your first lesson in business, the customer is always right. I was too, it's not just a saying. I would love to hear the conversation when your manager reads this.
