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October 2023 by Brenda C.
I'm about 80 miles from there, but I drove the distance to go to Victory Subaru. Their prices on used cars definitely beat the Subaru dealers in my area of New York by a couple thousand dollars.Ended up ordering a new Crosstrek Wilderness-as the Forester Wilderness feels too large; after driving Hyundai Accents since 1997. For the price, you get a lot of great features and off-road/snow capability for your money. Also, I REALLY appreciate my salesman, Jon Sisco's SUGGESTIONS versus hard sell of financing through the dealership. I have had terrible experiences with OTHER dealerships in the past, with regard to financing. (Like being bait in a shark tank). Going through my credit union this time. So far-great experience! Will update in the future.
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October 2023 by Justin D.
Had a scheduled oil change at Subaru and I arrived promptly on time to learn they changed their process where someone now greets you at the door to take your key and leads you to a room full of people and tells you to wait and someone will call your name. After 10 minutes of watching 3 employees sit around and BS I heard my name called and I walked up to a counter where a woman looked at me and said "oh I was just getting to your paperwork please have a seat". I told her I had somewhere to be and asked what else needed to be completed before I left and her tone changed and she got rude and told me to have a seat and she'll call my name when she's ready .. which is weird because if she has my paperwork and she's working on it why do I need to go and have another seat? It's almost been 10 minutes at this point--while many of the employees were standing around doing nothing. So I went to go sit down again but then realized that this place charges entirely too much money to be late and rude on top of it. I took my keys and left. This place is right around the corner from me and very convenient but no reason to deal with that kind of attitude.
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October 2023 by Howard S.
Dealing with Victory Subaru continues to be a nightmare. This review is directed at the service department. I had a confirmed 7:30 appointment this morning for a routine checkup for my Crosstrek. I dropped the car off the night before. I never received a text or a phone call about the status of my car's service. I came in at 3:00 pm to retrieve my car. It had't been touched at all!The service manager, very arrogant, informed me that they were so busy that they hadn't yet seen my car!! The car was here for almost 8 hours with a confirmed appointment and hadn't been serviced!I've never encountered such a dysfunctional and indifferent dealership- please, do yourself a favor and stay away!!!Still waiting for my oil change!
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September 2023 by joseph ryan
Unlike every other dealer, they let me price and order the car via e-mail. Never forced me to come in and negotiate. Factory order arrived in 35 days. Score! Doc fees bite, and they put the wrong inspection sticker on my car but all in all 5 stars!
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September 2023 by Toni Kaplan
My husband and I just happened to receive a mailer from Victory Subaru. We figured it couldn’t hurt to stop in. We found Kyle, Alex and Craig honest, helpful and friendly. I had my new car ready when promised and a price I was happy with! Highly recommend Victory Subaru!!
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September 2023 by Karla Burga
I went to the dealership to purchase a new vehicle and the entire process was smooth from beginning to end. Isaiah greeted me at the door and from the second I came in made me feel right at home. He helped me pick out the perfect Ascent for me and my growing family. After picking out the right car Alex F the Sales Manager immediately listened to all my financial questions and tailored a purchase to fit exactly the budget I had in mind. (unlike other dealerships where the managers didn’t listen and just tried to push their agenda on me) Further, Bilal the Finance Manager was excellent in explaining all the details in my contract. Thank you to Victory Subaru and all the staff for making this process so fun and easy!
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September 2023 by Cesar Monterroso
Had Amanda quickly respond back to me regarding an STI. She put me in touch with Bilal who was super laid back! Didn’t feel pressured at all and he worked with me to get the deal completed. Craig, the finance officer was also amazing. As a military member for 9+ years, I was impressed. I will recommend anyone looking to get a Subaru to go to Victory.
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September 2023 by Ellie
Wow!!! Such a great experience for a first-time car lease at Victory Subaru!I absolutely love my new 2024 Crosstrek Alpine Green, and the service I received was top-notch, especially from Alex. Alex is extremely friendly, patient, and knowledgeable. He quickly found the exact car I wanted and was always there to answer any questions I had. Thank you Alex! You’re the BEST!I reallyyy enjoyed my experience at Victory Subaru.The Finance Director, Craig, was very professional through the whole process. He helped us to choose the right options for the car. Thank you Craig! You’re the best finnace director that we’ve ever met!Both managers that we talked to (sorry guys I don’t remember the names lol) were both very helpful and professional.Thank you Victory Subaru for the wonderful experience!!! ❤️
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August 2023 by Khalid R
Today I had the greatest experience at Victory Subaru in Somerset! After driving the same car for 10 years it was time for something new. Working with Chimezie Nwosu (Sales Consultant), Alex Fiducia (Sales Manager), Craig Buttcher (Finance Manager), and other staff I was able to come to a very fair deal on a brand new 2024 Subaru Crosstrek Limited. Chimezie was a phenomenal salesman, and by that I mean he wasn’t being a salesman at all. Simply put, he was welcoming, very cool/kind, and treated me like family. He was able to advocate for a good sale between Alex and I and did his very best to get me what I was looking for! Couldn’t ask for more! Craig was very kind and helpful in finding the right deals for coverage and answered any and all questions. Will definitely be referring friends and family to this dealership in the future and hopefully it retains these wonderful staff members!
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August 2023 by Padmanabhan Krishnaswamy
My car buying process at Victory Subaru was very smooth! Isaiah is the man! He is very patient, knowledgeable, humble and worked with me and made sure the whole process went smooth! Alex was amazing too, he helped coordinate and land on a good deal. What I loved the most is that, they don’t pressure you and start talking about their life stories like other dealers do. Would definitely recommend to family and friends.
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August 2023 by Rhys Lee
The team at Victory Subaru did a fantastic job helping me through the process of buying my first car. Konstantin provided great service in helping me decide on my vehicle and Craig did an excellent job explaining all the details of the financial process. Overall an excellent experience!
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August 2023 by Gunner W.
The customer service ends the minute they cash your check. Before you go here to buy a car please check dealerrater.com and read the negative reviews and the belittling responses from the dealership Tells you all you need to know how they feel about their customers once they walk out the door and the checks are cashed. They will be nice and pleasant when you walk in but you see the real them when you leave
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August 2023 by Wendie A.
I have purchased a total of 5 vehicles from Victory Subaru over the years and have been very happy with the car buying process at this dealership. The staff are always friendly, knowledgeable and always willing to work with the customer. I want to especially recognize the incredible service rendered by our Sales Consultant Bilal Akmal. It is the second time we have had the pleasure of working with him to purchase our new car. He is extremely professional and respectful of his customers. He goes above and beyond to have the customer walk out of the dealership feeling happy and satisfied with their purchase. I highly recommend Bilal and Victory Subaru to anyone wanting to purchase a vehicle. Craig Buttcher, the Finance Manager was very knowledgeable and excellent to work with as well. Great experience!
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July 2023 by Shy Francois
I cannot recommend Chimezie and and Victory Subaru highly enough! The entire car buying process was an absolute pleasure from start to finish.From the moment stepped foot onto the lot, he was friendly and knowledgeable and genuinely wanted to find me the perfect vehicle. The attention to detail and personalized service made me feel valued as a customer. Chimezie took the time to understand my needs and preferences, ensuring that I found the ideal car for both my lifestyle and budget.
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July 2023 by Anca Rosu
The experience was quite different from last time. The salesperson was competent and helpful. I felt he had my interest at heat. The manager and finance manager were also very helpful and honest with me. And of course the car is great.
