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May 2024 by freydy Sanchoyerto
Ryan great costemir service
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April 2024 by Eileen Cawley
We have used the Franklin, NJ Verizon store for years for our business and personal phones and have always received excellent service. Elvin is terrific - kind, patient and professional. Thanks for all of your help through the years, Elvin! ?
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April 2024 by Jayrol M.
I recently had the pleasure of experiencing exceptional customer service at your store, thanks to Ryan. My spouse and I were in need of new phones, and even though it was almost closing time, Ryan went above and beyond to assist us.
Despite the time constraints, Ryan patiently listened to our needs and preferences, guiding us through the selection process with expert knowledge and professionalism. He took the time to address all of our questions and concerns, ensuring that we felt confident in our decision.
What truly stood out was Ryan’s willingness to go the extra mile to ensure customer satisfaction. Despite the store nearing closing time, he never once rushed us or made us feel like an inconvenience. Instead, he remained focused on providing us with the best possible service, even staying past closing to finalize our purchase and ensure that everything was set up to our satisfaction.
Thanks to Ryan’s outstanding assistance, my spouse and I left the store with two new phones and a positive impression that will have us coming back for all our future tech needs. He truly embodies the qualities of a stellar store manager, and I cannot recommend him highly enough.
I look forward to continuing to do business with your store in the future!
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March 2024 by Don Warga
I've known the manager of the Franklin Verizon store for nearly 11 years... he's always helpful and extremely knowledgeable!!!
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November 2023 by Kathleen Kirschbaum
The owners and employee were so helpful.
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October 2023 by Karen Andersen
Exceptional service, but billing came 2 weeks early and was more than double what I was told it would be. Employees very willing to accommodate, however.
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October 2023 by Armand Leonardi
The people that work there are very helpful and took care of me!
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September 2023 by Grant H
Very helpful
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August 2023 by Bryan Hoffmann
Absolutely STELLAR customer service. They went above and beyond to help me get my data off my broken phone and onto my new one, even when another store told me it was impossible. Thanks to everybody there!
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August 2023 by Sheri Arnold
Went there today because my phone fell in the pool. Lol..Ryan went above and beyond to set up my new phone with all my apps.. highly recommend..
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July 2023 by Lisa Karas
I would be lost without Ryan ,Nick and Elvin! Love these guys ....so helpful. Great service !
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June 2023 by Heather Muller
Excellent service!
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June 2023 by Katie Coyne
I needed help deleting a notification glitch and one of the employees belittled my skills at managing my device. She suggested I get rid of my voicemail altogether until I informed her that I couldn't, due to medical and professional reasons. I mentioned that people left me inconsequential voicemails like the one I was currently having a problem with. She said to me verbatim that I was an "unhappy girl." She failed to fix my phone and turned it over to another employee. He was able to fix it briefly, but after two hours the bothersome notification returned.I don't appreciate the snarky comments the woman made, and also how she went outside for a smoke break in the midst of the whole ordeal only to return reeking of smoke and grabbing my phone back to take another look. Her abrasive behavior was extremely unprofessional and rude.
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May 2023 by paige alexander
Very kind and helpful service. So friendly !!!
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December 2022 by Bill Lange
I realize it is Christmas eve, but the complete lack of customer service is the reason I would avoid this store.If you must go, Do not hand your phone to the young man, he made changes to my phone without asking permission and disable my power button.
