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December 2023 by Mike Dorota
Always been friendly ? and quick service
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January 2023 by Junk Mail
This used to be a great office but stuff has changed. The customer service reps are not as personable or helpful unfortunately.
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January 2023 by Nilda Betancourt
Been with this bank over 20 years. Nothing but the best service in the Franklin, NJ branch.
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December 2022 by Julie Warner
I’ve been dealing with Lakeland Bank in Franklin for years now. The staff is always friendly and helpful, but I visited the branch today and was helped by Brittany. She went above and beyond, she was incredibly knowledgeable and friendly and helped me very quickly with everything I needed.
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November 2022 by Maureen cudworth
save special on the own where you, going back and forward is really something, lately they seem been a real snow bird!
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March 2022 by Sarah Sedlacik
I pulled up to the drive-thru with a broken chip on my card. I DID NOT send anything to them just asked if they can fix it.The speaker on and I heard the teller ask if she can see 1 more person before closing.The teller responded, "its Sarah. "She said, "so we'll help her."It shocked me because I don't go there often at all just to use the atm once a month. Checks of mine are deposited.The teller said she knew my faceHow did the other worker know? They're busy all day.I was flattered and shocked. Because what kind of a BANK KNOWS YOU BY YOUR FIRST NAME WHEN YOURE NEVER THERE?!AND they agreed to stay open to give me a new card 2 minutes before closing time.These women are saints. They treat you like family and really get to know you!
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March 2022 by Belinda H.
I have never been more disappointed in a bank. Lakeland Bank is horrible! I have been on hold for 30 min. to get a lady who didn't know what she was doing. I just wanted to reset my password. She then got her manager. When it was all said and done I was on the phone for 110min. to do something so simple. The manager was so rude! I'm taking my cash out of this bank!!
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January 2022 by Karen P
Always helpful. Karen McDougal is the best!
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December 2021 by Karen Plaza
Always helpful. Karen McDougal is the best!
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May 2020 by Melanie Torres
Love the staff here! ALWAYS polite, welcoming. Very attentive and knowledgeable. I always have confidence they can help.
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May 2020 by JRS Interiors
Worst bank Ive ever dealt with. Heard nothing but bad things about them but gave them a try because of location convenience. I should’ve listened. Horrible customer service wasted hours of my time. Seem very unorganized and very poorly managed. Steer clear from the headache!
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July 2019 by Deborah Yodice
Love the service we get from this bank! We have all our personal & 5 business accounts here, wouldn't change!!
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March 2019 by Phil Dressner
Extremely poor service and staff isn't very helpful. They do not treat clients with respect.
