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June 2024 by Am O.
Let me start off by saying the vets are very caring toward the animals. Do I think they try to nickel and dime you the past few months, yes. I believe, upon doing my online research, they were sold by the wine group. Most likely to some corporate big wig who doesn't care about anything but money. Vet tech fees of 23 to give your animal a monthly shot. Nails trimmed same. I leave paying 50 for nail trim bc they're now charging a vet fee. Most the front desk except for Cory (who is wonderful) need attitude adjustments. Cory goes above and beyond. Sometimes explains things better than the techs and vets. Unfortunately, I am unhappy and will be moving to another vet who is not corporate owned and cates about our animals.
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February 2024 by Willow Z.
Always caring and understanding of our nervous, sometimes aggressive dog. We feel comfortable asking questions during the appointment and calling if there's ever any concerns. All the staff are very friendly and helpful
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January 2022 by Mary Ellen Kurczewski Rankl
a client for 23 years. Excellent service!
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January 2022 by Jackie Massaro
The doctors, reception staff, and the wonderful vet techs…everyone there is so nice and caring about your pets. I having been going there for over 40 years and wouldn’t go anywhere else.
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December 2021 by Sarah C.
I am so sorry i brought my pets here and have tremendous regret that i kept bringing them here for as long as i did. I was so upset I had to get over my anger before i could post all that happened. Bottom line: while it's easy to get a last minute appointment, this vet practices BAD MEDICINE and showed incompetence treating BOTH my cat and dog. To top it off, RUDE STAFF that hangs up on you when they have made a mistake. First, during a tooth extraction, my cat stopped breathing and almost died. Thankfully, they were able to revive her, but i've since taken her to a dental specialist/surgeon (as well as a new vet) who reviewed the doctor's notes and felt that they had a mistake in administering the anesthesia that caused her to stop breathing. But of course, they told me this happens alot and it wasn't their fault. At the time, i gave them the benefit of the doubt. Following the procedure, she had another gum infection, which, instead of referring her to another doctor, perhaps someone more capable of performing the care my cat needed, decided to just prescribe antibiotics, which only temporarily solved her infection problem and led to my cat being in pain for almost a year. During the Pandemic when doctors weren't allowing owners in the office with their pets, we brought our brand new puppy for routine vaccines. It turns out, our puppy was quite scared and they were unable to give one of the vaccines needed. I was told at the time the dog was "Scared and poorly socialized, like a home school kid" and i needed to work on that. I was not told the needed vaccine was not given and also not told that my dog tried to bite the technician and beware was written in the file. This was more serious than i knew and would cause problems down the line, however i did not know since i was so poorly informed of what had happened in the appointment. I only found out about the vaccine after the dog training class informed me it was missing and i would not be able to join until it was given. I called the receptionist and asked for an appointment asap. But I was angry that this was not communicated to me and felt that they had even read the file to know which vaccine was needed, something that i would rely on them to let me know. The reception was quite rude and hung up on me!!! Finally, someone more reasonable, polite and apologetic called me back and gave me an appointment asap. i reluctantly went back. I knew i needed to change vets at that point, what with the rude treatment by the receptionist and suspected negligence, but i brought my cat in one last time for a nail trim. Guess what, I was overcharged and they tacked on some new administrative fee (no joke!) That was the last straw. In summary, i am lucky they didn't kill my cat, was mistreated by a horribly rude receptionist that hung up on me when they obviously don't read files to see what's needed, and they gave my puppy PTSD from being forcibly examined. I really wish i had trusted my instincts about the care my pets were being given. I now have a kind, loving doctor, who practices cooperative care and does not mistreat animals. She actually knows my pets and what's going on with them. OWNERS BEWARE: BAD MEDICINE!!! OVER CHARGING CROOKS!!! INCOMPETENCE!!!
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October 2021 by Cloris Fairweather
Perhaps it was a one time thing but let me leave a little advice for the staff. If the doctor is running an hour behind please think of calling the next few appointments and letting them know. We drove a fair distance to try this vet. Then ended up being very late to an important appointment we had after the visit. We had to walk out, after arriving 10 min early and waiting for an hour. Just tell us, sometimes it's not a big deal, and sometimes you loose a client.
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July 2021 by Maria Monte Mascuch
not sure what is going on. …but my cat is sick seems like a urinary track infection. Problem urinating and crying when she goes. I could not get in. I was told she has not been there since 2015 therefore appointment not until. Friday 6/30……. That is three days away …….why would you let a cat suffer like that. I have been going there since 1992 and this is the way you treat the customers. Please explain why not going there 2015 would warrant my cat to. Wait in pain.
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June 2021 by Renee Bella
I recently had to let my boy Eli go and the staff could not have been more sympathetic and comforting. Wonderful wonderful staff
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May 2021 by Ellen M.
Despite every effort to be polite, and understanding that COVID-19 has placed stresses on everyone, I feel obligated after many negative interactions to report this veterinary clinic/hospital for the rudeness of its staff and vet techs in dealing with clients. This appears to be a mindset that runs through the organization and is either promulgated or tolerated by the clinic's owner veterinarian Dr. Scott Martens - the inverted idea being that they are doing you a favor rather than respecting customers and clients as their reason for being. Example: vet techs returning pets to owners waiting in cars, who get angry when they can't explain what transpired in an office visit, in situations where clients are unable to speak directly with the caregivers OR receptionists and schedulers who complain about the time required on the phone scheduling a complicated visit for multiple pets (their source of income!) - as if the client is wasting their time. Additionally, the clinic upcharges every encounter with arbitrary rules that are non-standard, including examination fees for rabies injections, even when the pet has been seen for a surgical procedure within a year - claiming that exam doesn't count! It was a completely different environment before its wonderful former owner Dr. Tim Bingaman sold the business. Now it is a mean-spirited cash cow! I strongly recommend you take your canine/feline pets elsewhere.
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May 2021 by Kimberly E.
The vets themselves are fine, the staff at the front desk is the problem. One is unbelievably rude. We've been taking our two dogs here for six years. Today we made the decision to start taking them to Country Willow in Warwick. The front desk staff there is courteous and pleasant. They take the time to answer simple questions and don't give snotty answers. We've had enough of the attitude and lies from the gal at Hamburg Vet Clinic. I'd rather spend my money with a clinic that treats humans and animals with dignity and respect.
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May 2021 by Karen Aton
This is a very excellent place to take your pets. I had a life threatening emergency with my pet, and they saw her on a Sunday. Came back on Tuesday for emergency surgery. The doctor, Dr. Micheals kept in touch with me with phone calls to numerous to remember. He saved her life. What a professional team, and during the pandemic, when things are not normal. Received updates on how she was doing, set up to give her emergency antibiotics by injections and pain relief and continued to keep in touch. Still have a healing period and medications to give her. Tasty chewable. Dedicated staff with lots of concern. I can not say enough about them. Still follow up appts., your not left on hold and get forgotten. Transfered right to vet.Caring, compassionate, and dedicated. I would recommend themhighly. If your not pleased with your vet or the way your treated, this is the place to go!
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January 2021 by Rhoda M.
I did not have a good experience here. I found that the vets were so focused on getting the pets in and out that they did not take the time to understand the situation. As a result, I found that they threw medications at us which complicated our pet's problem. Overall a terrible experience. I'd note one exception - Dr. Jackie was actually quite focused and attentive. On an unrelated issue, on many occasions it took a really, really long time to get through on the phone.
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October 2020 by Alison Testino
My Surgee had gotten extremely sick overnight (bloody stool & vomiting water he drank). Through the day he was getting worse - I called Hamburg Vet & told them what was going on (this was the 1st time I brought Surgee there since I adopted him last month). They asked when I could bring him & how far I am from them. I told them I could bring him now & 10 minutes away. They said ok bring him now. Dr Jackie had came out to get him from me and to discuss what was going on. She called me a couple of times while he was inside and then when they were done, she brought him out to me. Right now with their care from yesterday & meds - Surgee is feeling much better (as you can see from the 2nd picture!!) !!! I was extremely happy with Surgee’s care!!
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September 2020 by Heather Brennan
I would recommend this office 100 percent!! They are very knowledgeable and caring! Always have appointments available and fit you in an emergency! Thank You!
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September 2020 by Chrissy D.
I took my dogs there as a child and they were amazing then. I moved back 20 years later and took my fear aggressive Aussie pup there. They were absolutely amazing with her. She is no longer scared of the vets office. This is still one of the best places to take your beloved animals.
