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February 2024 by Svetlana Feldman
Very nice professional people!!!! Took good care of my car
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February 2024 by Sohail Ahmad
They were about to close but helped us fix flat and keep us moving with family. Great service Ken
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February 2024 by Maroun Bou Mansour
Knowledgeable, excellent customer service.
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February 2024 by Marcelle Costanza
Top notch service! Discovered a bubble in my sidewall and they got me the tire within hours!
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February 2024 by Amber Rizolli
Attitude, rude, Expensive and over charged and they made my car so much worse. Never going back. I wouldn’t recommend this place.
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February 2024 by Ryan McKeever
If you take your car to be serviced here, don't expect it to be running well after their first go with it. Or their second. Or their third. Or their fourth. Find a place that hires people who graduated fifth grade.
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January 2024 by John Peterson
Not Good service here. I went there for a simple tire rotation that took 3hrs of wasted time. Didn’t do the Job tried too hard sell me new tires. Totally bad service rude to customers don’t waste your time here.
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January 2024 by Kimluvs Ja
Whenever I need to get air in my tire , I always stop there for help , and the people that's been helping me is always polite and friendly .
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December 2023 by Tarek Sobhy
I haven't had good experiences with this Goodyear. I am writing this review for people to be wary because the people who work here are dishonest, greedy, and not straightforward with you.My latest appointment was for an oil change, nothing more. Whoever was finalizing my appointment in store did not even ask me what type of oil I wanted. The representative went ahead and added a more expensive synthetic oil than I needed, without even any mention of what my preference is or what I can afford. Later after I picked up my car from the oil change appointment I found out that a tire that I am having issues with and that this Goodyear has "diagnosed" stating there are no issues with the tire was moved from the rear passenger side to the front passenger side. No one at this store told me they were going to do that, no conversation was had about it.I took my car to get a second opinion on the tire to Mavis Discount Tire and they found out that my tire was patched up incorrectly causing the tire to have that constant deflating issue. The Mavis mechanic said that the patch job was on the side of the tire instead of on the treads, which caused the leak to happen. Goodyear told me that same tire had no issues even though it was leaking air constantly, so if they did patch my tire why didn't they mention it? I know this store is responsible because I only took my car to this store for maintenance in the last 6 months so no other mechanics have touched my car.Essentially, if you are using this store please make sure you are asking questions about what they are doing because they will not inform you. This Goodyear will call you to say they have found a problem with something in your car and they need to replace it. They are money hungry and all they care about are themselves. Do not trust anything this Goodyear tells you and always get a second opinion on whatever they are telling you needs fixing in your car.
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November 2023 by LaTonya Miles
Walter is the best. I came in because the check engine light came on and I was concerned because I just purchased the car.Walter took care of me, was very attentive and professional. He explained the issue to me and what needed to be done. He kept in communication with me and didn’t leave waiting unnecessarily. The issue was resolved and the light is off. I highly recommend this location.
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October 2023 by adam edwards
Used an inferior part from Mexico and marked up the price 125%. Broke off the clips that secured the wire to the bracket and said nothing. Having nothing but issues with the substandard part they installed. ?
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October 2023 by Stanley Price
If I can give a negative rating, I would in a heartbeat. If you have any other option to get service performed on your vehicle, I suggest you go there 1st. Today was the last time I will visit this location. A simple service request (oil change and maintenance light) turned into a customer service experience nightmare! All 3 managers on staff were present today and all 3 of them were rude and unprofessional. As a customer, I have the right to ask about what your staff/mechanic/technician is telling about my vehicle. I don't just accept any and everything you say, without following up. This is especially if I need further clarification. I've been going to this location for many years without any issues. Over the past few years, it's been very intense to visit this place. Due to closeness and convenience, I've been trying to see if things will get better. Today, I'm done. If the owner of this location would like to discuss this matter, please let me know.Sincerely, No Longer a Goodyear Customer.
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September 2023 by Jose R Sibaja
The customer service agent was really nice. This review is purely on the actual work done on the car. Bought new tires and after driving it for a couple hours, noticed big vibrations. Took the vehicle to another shop and they confirmed that the new tires were not properly balance at all and were really off. On top of that, the bolts were switch and therefore these caused minor damages. Certainly poor quality mechanic/tire service.
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August 2023 by S D
My husband had his truck in the dealership to have AC fixed for the 2nd time in a month. We were leaving for vacation on Friday during the week it was in the 90s. He dropped the car off at 6 am on Wednesday. He had told them we needed the truck AC fixed to drive to Myrtle Beach on Friday. Wednesday afternoon they said they were sorry but they wouldn't get to his truck that day but were sure they would get to it the next day. On Thursday he called over at lunchtime to see how they were doing. They said they were sorry but they wouldn't be able to get to it that day either! I called over to Good Year to see if they could help us out. They were very happy to make sure we were taken care of. We dropped the car off around 1p. We got a call from them a little after 1 p on Friday saying our truck was ready! We had told them we needed it for 3p on Friday! They went way beyond our expectations! It was a team effort to get our truck fixed & ready on time! We had a nice cool ride all the way to Myrtle Beach! Thank you to everyone at Good Year who made that trip possible!
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August 2023 by Gokul Prabhakar
Decided to take a road test before summer trip. Pleasant experience. Jim.also found a power steering leak, but no pressure to fix. I took the advise and fixed - prompt, and detailed service with final oversight from Jim. Pleasure to deal with Walter on handling paperwork promptly and explaining. Jim and Walter are customer champions as well as Tara who puts friendliness first! I also thank Goodyear for acommodating service time today - much appreciated. See you all in a few months ! :)
