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9AM - 5PM
3333 NJ-27, Franklin Park
Banks
9AM - 4PM
25 NJ-23, Franklin
Banks
“I’ve been dealing with Lakeland Bank in Franklin for years now. The staff is always friendly and helpful, but I visited the branch today and was helped by Brittany. She went above and beyond, she was incredibly knowledgeable and friendly and helped me very quickly with everything I needed.”
“You can be sure to encounter top notch courteous professionals at the Somerset branch. Angie goes above and beyond to ensure her customer’s experience is smooth and friendly. I am always happy with the service I receive and am proud to use this bank for my free business checking account. Thank you!”
9AM - 5PM
300 NJ-23, Franklin
Banks
“I absolutely love this Chase branch! The staff are amazing! They’re very friendly and super helpful. I switched here about 2 years ago and I think it was the best banking decision I could make!”
9AM - 5PM
3151 NJ-27, Franklin Park
Banks
“Love this ATM .. very nicely located right on NJ27 and in shopping area. Nice drive through facilities and mostly free .. bank is also good and they service clients well. Good experience overall”
“Anthony Guerriero , Thank you so much Maria for all your assistance on guiding me through all the personal issues with my account. Greatly appreciated. Thanks again.”
9AM - 5PM
1373 NJ-27, Somerset
Banks
“I have been a Wells Fargo Customer for many years and this Branch has the best customer service and bankers of any branch! Answered all my questions and more! 10/10 Would Recommend”
“This branch is a well oiled machine. I came in looking to secure an auto loan and was shocked with how easy and transparent they were to work with. Emilio showed up as a vested partner in my situation; as someone who empathized with me. He explained the process, outlined what was needed, and secured me a loan at a fantastic rate. I look forward to banking with this branch in the future!”
“Exceptional Customer Service by Bank Manager Victoria
I visited the bank today to deposit a check and encountered a series of events that led to an outstanding customer service experience, thanks to bank manager Victoria.
Initially, I attempted to use the drive-up ATM, but it was down, with all options unavailable. Frustrated, I parked and went inside the bank, completely forgetting about the ATM located inside. I joined the line, where there were two other customers ahead of me, both waiting for a single customer who was taking quite a long time (it was not an issue with the teller). I stood there with my bank card and check in hand, hoping for a quick transaction.
To my pleasant surprise, Victoria, the bank manager, approached each person in line and introduced herself, asking about the reason for their visit. When she got to me, I mentioned that I was there to deposit a check. She immediately pointed out that I could use the ATM inside the bank, offering to show me how to do it. I had forgotten about this option and was grateful for her reminder.
Victoria demonstrated several key qualities of an excellent manager during this interaction:
1. Proactive Engagement: She was out on the floor, actively engaging with customers and monitoring the situation.
2. Attention to Detail: She noticed that I had my bank card and check in hand, indicating my intention for a quick and efficient transaction.
3. Customer-Focused Solutions: She proposed a faster alternative to waiting in line, ultimately improving my overall experience.
I want to applaud Victoria for her exceptional attention to detail and for thinking about the customer experience. Her proactive approach and quick thinking not only saved me time but also reinforced my trust in the bank's commitment to excellent customer service. Thank you, Victoria, for making my visit efficient and pleasant!”
9AM - 5PM
940 Easton Ave, Somerset
Banks
“I’ve been banking at this location for almost 40 years as it went through changes. I have been happy with Chase. The employees are always cordial and helpful. No complaints.”
8:30AM - 6PM
382 NJ-23, Franklin
Banks
“Well , today I went to this location At Franklin New Jersey to fix app account from td bank , and this young lady I believe her name was Evelyn , she is the best , she helped me to log on my account with a great smile people she provided me a great service.Thank you. Plus Joan you guys make client welcome. Nd again thank you for the great experience.you guys are the best!!!”
8:30AM - 6PM
3221 NJ-27, Franklin Park
Banks
“Mrs.Sunita ji Is very great at her job.she has very good response for customer..She is very professional and explains very well! She is best at customer services. I appreciate for your work.?”
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“Exceptional service provided by the Amazing Alex Cruz... He is very knowledgeable and helpful. He very patiently answered all my questions and explained in great detail. Later on I had an issue and i went without appointment and within a minute of entering the premises he was already helping me. He went and beyond to help me out and resolved it the same day.Definitely going to keep visiting the branch for any banking needs!!!”