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July 2023 by Chip Tabor
Found out yesterday that a delivery that was supposed to happen by end of June is now delayed from NJ warehouse. New delivery date is end of august. Parts issues were given as reason for delay.Sent a message yesterday via Facebook messenger to the corporate Fb page. Only received an automated response. 24 hours later still have not received a specific response.Tried calling customer service but the call went directly to voice main. The recording stated that they respond in up to 48 hours.Poor communications and customer service for overpriced products
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April 2022 by Christopher Arena
An absolute great place to work surrounded by very nice people and a good clean work environment
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August 2021 by Vic
I just received a brand new Ekornes Stressless Mary living room set with Cori leather from SL Recliners store and it is not the same beautiful furniture as on the website pictures.All of the sewing lines are not straight, like a worker was drunk or first day on the job.No matter if the line needs to be straight or curved, the person just hasn't followed the pattern at all.It looks like the furniture came from an affordable warehouse store, definitely NOT from Ekornes brand with over $15,000 of "quality".I am looking at my almost 16 year old Stressless Paradise set with much higher build quality ready to sell and I don't know which set I want to sell now.Beside an off-pattern line which causes uneven wrinkles or asymmetrical lines throughout the set I got unsecured leather underneath the armrests from day one.I can hire a handyman from Craigslist to redo & finish the staples job underneath but I can't fix the sewing lines.It is not the same Ekornes brand as it was 15 years ago.Service: Couches/sofas
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June 2021 by John R. Kennedy
Customer service is poor
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April 2021 by Victor Glinsky
I just received a brand new Ekornes Stressless Mary living room set with Cori leather from SL Recliners store and it is not the same beautiful furniture as on the website pictures.All of the sewing lines are not straight, like a worker was drunk or first day on the job.No matter if the line needs to be straight or curved, the person just hasn't followed the pattern at all.It looks like the furniture came from an affordable warehouse store, definitely NOT from Ekornes brand with over $15,000 of "quality".I am looking at my almost 16 year old Stressless Paradise set with much higher build quality ready to sell and I don't know which set I want to sell now.Beside an off-pattern line which causes uneven wrinkles or asymmetrical lines throughout the set I got unsecured leather underneath the armrests from day one.I can hire a handyman from Craigslist to redo & finish the staples job underneath but I can't fix the sewing lines.It is not the same Ekornes brand as it was 15 years ago.
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April 2021 by Victor G.
I just received a brand new Ekornes Stressless Mary living room set with Cori leather from SL Recliners store and it's not the same beautiful furniture as on the website pictures. All of the sewing lines are not straight, like a worker was drunk or first day on the job. No matter if the line needs to be straight or curved, the person just hasn't followed the pattern at all. It looks like the furniture came from an affordable warehouse store, definitely NOT from Ekornes Stressless brand with over $15,000 of "quality". I'm looking at my almost 16 years old Stressless Paradise set with much higher build quality ready to sell and I don't know which set I want to sell now. Beside an off-pattern lines which causes uneven wrinkles or asymmetrical lines throughout the set I got unsecured leather underneath the armrests from day one as you can clearly see in the pictures. I haven't taken close up pictures of my two loveseats but there is no difference in the sewing quality even if you're looking from a distance. I can hire a handyman from Craigslist to redo & finish the staples job underneath but I can't fix the sewing lines. It is NOT the same Ekornes brand as it was 15 years ago.
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December 2018 by Elizabeth Brungart
Wonderful time learned a lot friendly people
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November 2018 by Emily
We got the best customer service from Alfonso, who replaced a part on a 10 year old chair, shipping it out to us right away and noting that he wants my Dad to be comfortable, in what is absolutely his favorite chair! They really are Stressless...
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November 2018 by Axel Acosta
Complain to much
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June 2017 by peter Renzulli
Great people
