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April 2024 by Naresh Mansukhani
Very bad experience. Please do not join this gym. You will see unauthorized charges on your CC, unfulfilled promises, and broken machines. They will force you to train, and charge your card without your authorization.My CC has been charged without my authorization, and they kept saying we have posted a credit - which till date I have not seen. I have been charged $150.00 without my knowledge, and the manager at Crunch somerset keeps insisting I train, and laughs it off- saying it’s only money.Again, this morning my card has been charged with my authorization. This gym location loves to run your card and they force you to train- against your approval.
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October 2023 by Bucket Chen
Overall gym 7.5/10 (you get a good bang for your buck)Management -9000/10I have never been lied straight to my face and scammed out of my money from a commercial gym before. I decided to cancel my membership several months ago and was told to come in person in order to cancel it. Once I arrived the manager asked me nicely as to why I was cancelling and I gave my reasoning. Little did I know he never actually cancelled it. It was not until now that I realized that there was a continuous monthly charge on one of my cards that was still attached to gym.I immediately called the gym and realized there was another phone number to call in order to cancel my membership? I had to call a crunch fitness call center where they said I had to pay for an annual fee and another month of the monthly fee which added to around $83. Don't go here you will be scammed horrible management staff.
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September 2023 by Lulu
I wouldn’t come here based off the google pics, they don’t make me want to jump in my car to sign up. I’ve been a member of La fitness for 20’years and it’s gone downhill due to all the filth in the locker room and constant videos and pics members takes during workouts in the locker room and on the main floor . The pics just show young boys and girls posing like high school kids at a rally. Gym life has changed to social media attention . I have friends who go here and tel me don’t go after 8am because of it. That’s not how you want to spend your time and money.
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September 2023 by KRIMSON BRAZY
I like this gym but I just have some requests. You don’t need 6 squat racks. Take out 3 and put another cable fly machine please. Also if you guys could get a standing and sitting calf raises machine that would be great. Also some straight bars would be nice too. And if you could also get a forearm roller while you’re at it. It’s like an abb roller but you attach a weight to it
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September 2023 by Kev Moreno
This gym high key not good. The staff are air heads who think they’re above everyone else. Especially the ginger dude with glasses. Like props to you and your gains but who cares tbh
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August 2023 by Sarah M
Overcrowded. Tons of teenagers standing around talking every time I go. Over half of the cardio machines do not work. And it’s been this way for years. They will not fix the broken machines. Very little gym machines so you always have to wait for someone and these machines need repair as well.
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August 2023 by Thomas O’Halloran
Awesome gym for anyone in any shape. Charles and staff takes great care of the place, is always clean.Business was straight forward, I was notified about any fees I needed to pay and all my questions were answered.I was nervous about starting at the gym until a I did my crunch one kickoff. I sat down with a trainer and got myself on a plan I still follow to this day! Great hospitality as well.
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August 2023 by ryandvaz
I’m not sure why some of these other reviews are negative, I’ve been a member at a few different gyms since high school and this one is by far the nicest. The new renovations have been great and it’s always clean when I go workout. Also when I signed up, the manager explained the cancellation process very thoroughly to me (which is a problem I have had at previous gyms) The manager is super friendly and accessible, there was two times I told him about broken equipment and it was fixed before I even left the building. I recommend this location if you’re looking for a clean and convenient place to workout
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August 2023 by Michael Williams
This gym is so poorly maintained. I went there this past Saturday and there was no sanitizer in any of the spray bottles (which are also always broken). It has about 10 stairmasters but don’t count on more than 3 ever working. The paper towel dispensers jam all the time. There are holes and bumps in the floor that you’ll trip over all the time. Half of the benches have a broken handle and won’t tilt. The pulley machine is broken every other week. The soap in the men’s bathroom is broken so they took the lid off and make us dip our hand in it. Not to mention there are paper towels laying around on the floor and overflowing garbages everywhere. The mirrors are never clean and have always had the same hand prints (and some other mysterious white substance) on them. And when it rains the ceiling will drip water. Try another gym or a different location.
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July 2023 by Dylan Zera
Equipment is falling apart. Customer support is terrible. I haven't been able to make it to any location to work out for months. You can't pause or cancel membership from the app. Then when you call to cancel, the representatives tell you that you'll still get charged one more time because you have to give 30 days notice, which was never expressed in writing.
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July 2023 by Josh Sady
When a Zumba class is in session, the whole gym is made fully aware. Please turn the music down or something.
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June 2023 by Sarah Lee
They have the WORST manager ever. He lies and does not want to help in any way. Very rude and disrespectful towards customers.I came to the gym to cancel since I am moving to a new duty station (serving in active duty army for the last 10 years) but was told by front desk that the manager wasn’t there. Somehow I found a Google link to cancel the membership.A week later, I receive a form saying I owe them $97.94 for a membership cancellation. Long story short, he says I have choice to not pay and let it go to collection and have the bills continue to grow bc he won’t cancel it or pay it now. I ask to speak to someone else and he said there is no one else. I also ask to speak to the person who did my contract and he says no. He straight up told me that I was lying and he didn’t believe anything I said. He hung up on me while we were on the phone.I found the number to the headquarter at the crunch gym and solved the issue with them and got my non sense fee canceled. So if you have issues, good luck dealing with him.
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June 2023 by Federico Cardenas
There was a personal trainer, I believe his name was Christian. Lightskin guy in his twenties. He tried to constantly sell me on this personal training which I did not want or need. He tried to get me to sign a contract and pay over $200 for a useless service and continued to harass me even after I declined. I said that I would cancel my membership and he even insulted me! The cancellation process was difficult and took me two weeks because I had to call an 800 number during work hours and the service reps would not answer. Terrible service and terrible personal trainer just trying to get sales. Not coming back to this place
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June 2023 by Nicholas W
NEVER BEEN TOLD I have to end the trainer subscription 30days before the next billing when i started the sub. That’s kind of fraud i guess, although the gym trainer are good. Feels bad :(
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May 2023 by A K.
I dropped in on the weekend for a couple of sessions, the staff I encountered were very friendly and helpful. The equipment and machine selections were good, although there were a few machines in need of repair. I am always in the area and definitely will workout there again.
