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March 2023 by Clayton C.
A friend of mine goes here. Her and her husband have the monthly membership package...I went on a Sunday (3/20)...Decided to try this place because Spotless Car Wash was closed and Flawless Car Wash only takes appointments which I didnt know...Casino car wash is super gimmicky...Alot of signs and billboards as you drive up to the car port where you hand over your car...Every wash has a casino reference i.e. "The Jackpot"...Since it was my first time here I kept a discerning eye on my car...Every step of car wash appeared rushed...No spray de-greaser for the rims, a quick pull of the trigger on the power washer and your car moves to the next phase of the wash which is guys using those large submersible mits/cloths to hand wash your car...they missed several spot because the day after was I saw remnants of smeared bird poo on my sunroof from likely a short armed washer who wasnt able to get to the center of the sunroof. I also had streaks on my windshield from towels that likely werent changed out when they should have been and had accumulated oil/grease/wax/soap from the day... The door sills still had dirt on them, the seats still had dust on them from not being wiped...mind you I paid for the "Oscar/Academy Award" wash which is their highest wash ($40) outside of a detail...The only positive I do have about this place is that whatever tire shine they use, it didnt sling all over the car...my car is white so that always annoys me...Lack of slingage may also be due to minimal amount applied too...who knows...Bottom line... unless you have a monthly pkg I wouldnt go here. Its a waste of $. If you dont mind them missing spots because you plan to bring your car several times (with the monthly) where on those visits they can clean the spots they missed before, then maybe this place is worth your patronage. I wasnt impressed. I should have just went to Spotless earlier in the day...Their handwash with a Miami Wax after is primo and always lasts...
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February 2023 by Andre J.
High prices for such a terrible job. They are more about quantity than quality. Water marks on the car, windows streaked up, dirt spots on the sides of the car, door handles and the windshield is worst than when I brought it there. Just spent $54 on both of my cars and I could have just saved my $$$ and got a bucket of dirty water and it would have looked just the same. It's unfortunate because I live close and it's convenient but I will be finding me another car wash where it's more about the quality of work from your workers. Never seen workers wipe you car off in less than 5 min and don't let me talk about the Armor All. It didn't even look like they put it on my tires after I pulled off and got home. Yall need to do better cause I know I'm not the 1st and definitely won't be the last to leave this kind of review
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January 2023 by alex ///M
this is NOT HEAND WASH THEY USE BRASH LIKE other car wash , there workers are rude to the customer , by washing brash they remove both side logos on the car i told dont use brash but they don’t care so i have to cancel membership, my advice just DONT GO THERE IF YOU HAVE NICE CAR ……theu have two different name casino car wash also they are so be careful please if you have nice car
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December 2022 by Julia M.
The team did such a thorough job with my car wash, I was so impressed! I got the Platinum package and it was a great price for a full clean. Thank you!
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September 2021 by Mo H.
If you like paying for car wash only to go home and wash it again. My car was more stained after the car wash then before it. I literally drove from this car wash to another one immediately after. I paid for a jackpot with interior wipe for $36. Then when I buy armor all from the car wash store and ask them to use that in the interior wipe the guy said no. I showed my car stained from the soap and lack of cleaning the guy just walked away. Horrible in every single way.
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June 2021 by Tiffany Guadagnino
Quick, clean, efficient, and all of them wore their masks even outdoors ? there's a tip box when you first step outside again at the end of the lounge, if you'd like to tip you can tip there
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August 2020 by Mich M.
Car was provided back to me in the same condition in which I left it. There was no form of outside or inside cleaning whatsoever that was done. Very disappointed that I spent upwards of $50+ to have my car cleaned. This company is simply stealing money from customers. Telling everyone I know not to even think about taking their cars here. Disappointment is an understatement.
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July 2020 by Caitlin Cristine M.
Car was still left with mud and dirt after wash!!! Stain on front car seat and more. If I'm paying to get it washed there should not be tons of dirt and stains after I pay $30 for a wash!!!!
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July 2020 by Dave W.
Stay away from this place! I was talked into buying a special buy 5 get 7 washes (pay $80 for 5 x $16 washes and get 7) a few weeks ago. Well, when I Returned today to get my 2nd wash of 7, the cashier added $5 for compound fee. I asked what is that and was told the owner Owned to charges $5 for sanitizer. What the heck is that? The workers dried my car and wiped the inside the same way as before. With tax, The wash was almost $23! I don't have enough credit to cover 4 more washes. Freakin greedy!
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July 2019 by Vivian S.
The lady cashier is just not friendly at all bad attitude . Won't even smile or acknowledge your greeting. But you know what I think she's just prejudiced , I'm Asian , but when a white person came in and she was all smiles and jolly. .I pointed out that my car still has some big dirt you can see on the passenger door the manager was so rude and said "I don't see your car as dirty, you want it perfect pay more money, that's what happens when you don't clean your car for a long time ! " (so rude) I said that's not true I get regular car wash but this time I wanted and express detail and I paid $45 for it already, I should've just gotten the regular car wash then. I didn't want to argue it was so frustrating . I still tipped the detail guy $10 and separate tip for the drying/wiping crew. Ii appreciate good service but there is absolutely no sense of customer service here So rude . Unfortunately they are the only car wash in the Franklin Park area . I won't mind driving a few mor minutes to get better service . Absolutely horrible .
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June 2019 by Amar S.
This is one of the only brushless car washes in the area and have had good service here. I did have an issue once and it got escalated to the owner and he was so understanding of the issue and went above and beyond to have the issue corrected. He was incredibly empathetic to my issue and made sure it got resolved quickly. As long as Casino has him as an owner, I will be getting my cars washed here.
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June 2019 by Marysue Y.
Horrible! Zero respect for customers and their cars!! After they pull my car around to be dried the gentleman put it in park and continued to rev the engine over & over! While the others laughed and then one told him to keep it down. When asked to speak to the manager I got the run around...no acknowledgment of what happened and as I walked away they laughed again.
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March 2019 by Noel D.
I went to this car wash thinking that brushless was better for my brand new 2019 CX5. Turns out I was wrong. Right after leaving the car wash I noticed a circular scratch in the middle if the front hood. I went back to speak to the manager, who had the attitude "good luck proving that". The scratch was obviously caused by grit or something in one of the towels they used. How often do you get a circular scratch? Do not recommend this place. Rude people who don't care. Filed a claim through my insurance company.
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February 2019 by Bree H.
Did a great job cleaning my car. Unfortunately, I cannot give this place a 5-star because the woman at the register had an attitude and was not welcoming. The price was decent and I will be returning here in the future when I need my car washed.
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June 2018 by Keyur D.
This review is about their gift cards in partucular. This place us ok for one off wash and cleaning. Work is passable but customer service very bad. One advice: DO NOT buy their gift cards. It's a rip off. They sold me their 150$ card with me thinking that I would use it for express detailing. But next time I went to use it, it turned out it does not cover majority of services. I can only get a routine car wash on it and now I am 150$ down under. I was told express detail card is $190 so I asked to exchange for $40+ difference and was told cannot be done. All I wanted was to get sevice and pay money without any agenda, but they have no appreciation of customer service. Not all customers are out their to get you. Please be considerate. Its a mutual coexistence. You will run out of steam soon with these practices. Again DO NOT BUY THEIR GIFT CARDS. ITS A SCAM. Work is ok for one off stops.