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January 2024 by Vanessa Canosa
I came to this location to make a cash withdrawal from my checking account. The process took longer than it should have and I was required to verify my identity with driver license, debit pin #, a separate code texted to my cell phone, AND stating my occupation. This was for $3k, not a large sum of money. I didn't have to do any of this when I withdrew the same amount at the TD location in Oakland 2 weeks prior, but okay, I figured it's not a bad thing that they value security.I realized the next day, however, that the cash was withdrawn from the wrong account. I have 2 accounts with TD and gave the teller the debit card for the account that I wanted withdrawn, but after all those verification checks, they can still take money from the wrong account??
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November 2023 by Raquel Perez
I needed to open up bank accounts for my daughters and decided to go with TDbank since I’ve been a long time costumer. I was greeted by Oroba the customer service representative who was helpful and kind with opening up their accounts and guided my daughters on how to use their debit cards and the TDbank app on their phones. This branch has excellent costumer service!
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August 2022 by Close Borders
Franklin branch No Drive up window for last two weeks sign say use lobby But you can’t use the lobby because it’s LUNCHTIME. Bank is COMPLETELY closed had to make deposit to pay off bills drove 15 miles to bank for nothing in one of these reviews someone said bank is 100% USELESS and they are CORRECT call before you waste Gas and Time calling corporate STOP HIRING SNOW FLAKES to do nothing for a paycheck. Should close down by end of August. USELESS BANK and 0 stars not even 1
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July 2022 by Mario Naranjo
Everyone is very helpful and courteous.
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January 2022 by Scott Wellington
I have had the best experience with this branch and their employees. They go out of their way to help and support my banking needs.
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May 2020 by Alfred Hayward
Always willing to go extra mile to ensure positive experience
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May 2020 by mark fuduli
with everything going on with the virus,why would you close the drive in? there is no customer contact. some of us have to work and don't get out until 4 or 5. most businesses are open 9-5. now they are closed on sunday also. im so glad i opened an account at PNC. Good bye TD TRASH
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November 2018 by Ira
Everyone at the bank is very friendly and helpful it's a very pleasant experience going in to do your banking
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October 2018 by Waseem Ashraf
Wonderful staff who is always attentive and courteous to their customers.
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August 2018 by Magnolia M.
Terrible service by management. It takes forever to fix any issues. I run a business and I can see the difference of this location compared to other locations . It's closest to my business but I usually have go to a location further away because they never make it easy . Customer service is very poor by the management here . They don't appreciate their customers , don't offer any of their new services and resolving any issues takes forever.. while other locations are friendly and quick to offer solutions .
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May 2018 by wm c.
Wonderful bank. Great staff. Low fees, awesome service.
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February 2018 by Douglas Rizzo
I came in to the bank cold, and they were welcoming and helpful. I now do all my banking here. Very satisfied.
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January 2018 by Marilyn Stallman
They used to have late hours but no more. Very disappointing that their service has gone downhill. It was much better when they were Commerce Bank.
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November 2017 by dortiz426
If I could give it no stars, I would. I have in the last year had 4 separate occasions when I have asked the Teller to put in a check as cash & it wasn't done. When you give a Teller a slip and you verbally ask them to do something, you expect that they will do as you ask. I have deposited TD BANK checks & ask them to be available, instead they don't put it in as cash, then you get stuck not being able to pay your bills because the Teller doesn't know how to properly read the slip or hear when you ask them to. Save yourself the aggravation and go elsewhere.
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November 2016 by Brian Trava
I have been banking at TD forever, I find the branch does a great job meeting all my needs seven days a week. Some minor fees, well, they are there Sunday and late Saturday! Greg, the branch manager, has always gone out of his way. Let us not forget, the bank has contributed to many of the charitable events in town and the sports programs for the kids. I appreciate it.
