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January 2024 by james luski
Great staff, good deals, good plans and great prices!
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August 2023 by jennyfer garces
One of the worst experiences I have ever had with T-mobile. An associate decided to add a line without my consent, and I had to contact several times customer service to be able to cancel the line that I wasn't aware of. The story is long, but be careful when you make a purchase in this store.
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April 2023 by Aldo Grimaldi
Listen, I have never had a better experience making a purchase. Jayden was amazing! Very helpful, informative, and just was a great guy to talk to. I can't thank him enough for helping me. Absolute amazaing customer service!
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April 2023 by Martin Picinich
I would not use this store, Jayden the manager is nothing but a liar!! He'll tell you anything to make a sale. I'd go to another T Mobil store
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March 2023 by Martin P.
I wish I could give them a zero!! Jayden the manager there is nothing but a liar!! Doesn't stand behind what he says. It's a shame but I would never use this T mobile store again!!
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January 2023 by Alisa Collins-Weisse
Went to T-Mobile in Franklin lakes to switch our phones from Verizon. Couldn't have had a better experience! A'jea and Jaedyn helped us. They were professional and pleasant and made the switch so easy. Would highly recommend!
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November 2022 by Mayerling Gonzalez
I had a horrible experience there !! The manager Randal Germain is super disrespectful he makes customers feel very uncomfortable , he won’t let you touch anything in the store with out assuming that you’re stealing !! How am I suppose to purchase something if I can’t even take a look at what I’m buying ? He’s horrible & racist ! I still made my purchase because his employees are very respectful & helpful , but him ? He needs to go !!! To his employees thank you for your service !!
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October 2022 by Boris Ezrokhi
Stay away from this location. They are very unexperienced and have extermly awful customer service. Yesterday I stopped by this location to find about what the possibilities are for exchanging my existing phone. Today I called and they understood my request to change my phone to pixel 7 pro. I entered the location today and they said they don't have this phone and even if they had it they claimed they didn't know how to switch data from Samsung to pixel. Very disappointed.
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September 2022 by Sobhy Yacoub
Had an Amazing time here at the Franklin lakes store with Randall. He was great from beginning to end from helping me with getting my new phone to breaking down pricing to swapping my number over. All with smiles. Will definitely recommend this store to all my family and friends
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September 2022 by joseph insinga
Randall Randall was great knowledgeable efficient and a good sense of humor I'm going to recommend T-Mobile to everybody and he has great sneakers
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August 2022 by Ioseb D.
Great customer. Very transparent and welcoming.They were very helpful especially with the transfer.
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June 2022 by Noelle Frieson
Christian at the Franklin Lakes store went above and beyond to help me figure out the mobile needs of my family. I actually have never gotten better service. He was knowledgeable and helped me lower my bill while getting my whole family service. Thanks ❤️
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April 2022 by Bob Salvesen
Had to get a new phone and Chris was great! He took the time to set up my new phone and went beyond to make it work correctly.
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March 2022 by Emin Aydin
I had someone do fraud on my account and had an overwhelming bill and no one in customer care would help, they would talk to me but after hours in call they would hand up and np resolution. Came in to the store and Christian took his time with me to explain what’s going on and just helped me out. As of now my bill went back to what it was and got me a $350 credit from fraud charges and pro rated charges not done by me. Anybody in surrounding areas visit this store !!!
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March 2022 by Debra Florance
Went in into T-Mobile and let me say my experience at Franklin lakes was top notch and I recommend everyone to go check on Chris and crew ! I haven’t visited the location in years but it’s safe to say they have a rockstar of a crew !