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January 2024 by BERNARDO GOMEZ
We bought last year a big printer. Really expensive, and we decide to pay the overprice for their “exceptional customer service “. Unfortunately, we are having issues with the printer very often. Printer has been broken more than 8 times in a year, and When we put a ticket, phone representative is usually in a bad mood, totally helpless. Hard to get the support same day. I regret this buy.
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September 2023 by Elvin Mercedes
This company occupies the number one position in the top 5 among all those with which I have done business in more than forty years of experience in the business world.
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September 2023 by Terris Ayres
Have been good to work with support is helpful.
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June 2023 by gavin martz
Where do we begin, our company has spent tens of thousands of dollars (probably over 100,000 at this point) with equipment zone including buying their ez-rip, Epson f3070, and countless supplies. An issue has arose via a fault of equipment zone. 3 weeks of me having to continuously reach out and call them, just to get told “we will have to call you back” and never receiving the call backs. I finally get told today the best they can do is give me 20% off my white ink.To sum this up we are out a few grand and backed up on projects due to a down machine and a non-responsive company. Had to fly an Epson technician out here who agreed that is was more then reasonable to ask equipment zone replace the parts that became damaged. Us being the more than reasonable folk that we are, did not ask equipment zone to replace/pay for the damages. We simply just asked for them to replace the ink that was wasted in the process, and the head cleaning set. Their response was 20% off of my whites….I don’t know what’s more frustrating, the money or the wasted time.Been nothing but respectful about the situation but enough is enough. We will be taking our business elsewhere from now on.The only redeeming part about equipment zone is once you get ahold of a technician they are great. (Although sometimes getting onto the phone with one takes a few days)
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February 2023 by Caitlin Johnson
I bought my direct to garment printer from them over a year ago and grew my Instagram following to 50k followers and it’s my tshirt business. Love Roy he helps me with whatever I need whenever. Very helpful. Amazing company.
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January 2023 by winston james
Great customer service shipping time is great as well overall I would recommend buying products from them
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January 2023 by Michael Quigley
The staff are extremely helpful as much as they can. I bought a epson f2100 with the speed treater. All garbage! The printer never worked properly, they had a tech out 3 times and never totally fixed it. It has been sitting on a shelf collecting dust for a year getting ready to put it in the trash.Equipment zones staff are good people and will go above and beyond to help but wen it comes to the manufacturer like Epson buy something else.
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November 2022 by Jessica Downing
EZ is great and where I buy most of my DTG supplies, it would be 5 stars except for the fact that there isn't any way to view the tracking numbers for orders without reaching out and requesting them. The order just gets marked fulfilled in your account, but the tracking is never posted or emailed and I have to reach out and request it every time which is frustrating. Customer service confirmed there isn't any way for the customer to view the tracking on their own currently.
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October 2022 by Katie Doyon
Our order was delivered just moments ago! The quality is great on our hoodie order!Thank you Equipment Zone for your personal reach out (Jade) and for connecting with a concerned customer! It for the kids, its for RUGBY and that is all that matters!We appreciate your support and look forward to doing business with you in the near future!Warmly, Katie (VP Board of Directors Hammers Rugby Club)
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September 2022 by Chuck DeGrendel
Great experience purchasing new equipment. I love how they followed up and trained us on the new equipment as well!
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July 2022 by SuperFly Photo
I highly recommend equipment zone. Roy is the best trainer. He definitely help me and Jeremy understand everything in great detail. I almost purchased from a competitor but I am glad I didn’t. Roy will be the reason I purchase a Epson f3070 in the near future!
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June 2022 by Steve Dave
A great company with amazing knowledge in the industry! Always fast shipping and quick service. Very happy with their quality and care !!
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May 2022 by Marci G.
Super opportunity and awesome tax benefits and income. Thanks for including us. Infrastructure is way forward and machines business is key.
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April 2022 by Jason Offenbaker
DON'T BUY FROM THIS PLACE they are very rude and unhelpful... printer didnt work out the box and they say to bad all sales final wow was looking for tech help or exchange it
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April 2022 by Nhance Custom Graphics, Printing & Embroidery
We learned about EZ via YouTube. Before I ever purchased anything from them, they were generous, diligent and patient with me as I sought tips to make my printing better. I’m now a customer of EZ. I LOVE my hoodie platen. Definitely a game changer!
