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November 2023 by Fiona Ha
The representatives were nice but they gave me conflicting information. One asked me to bring the documents in but once I did, another said I had to do it over the phone on my own.Oh well, they were nice though so not going to take off another star
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November 2023 by Leon Guo
“Spectrum’s latest offering: VIP treatment based on nationality? Witnessed a clear display of favoritism when a Korean service representative allowed another Korean lady to waltz past everyone, while the rest of us were treated to a lovely shout-fest. Perhaps they’ve redefined ‘customer service’ in their dictionary? If there’s an award for bias and ineptitude, Spectrum’s definitely in the running. Would give negative stars if possible.”
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November 2023 by Valmira Azemi
The best service we have ever received is from Melissa who contributes to the Fort Lee headquarters at 2040 Lemoin Avenue.She is very professional, has excellent job knowledge and is very educatedMy husband and I are very pleased with her service, we appreciate it a lotThanks to her service, today we have chosen to give up three other telephone and home internet lines and sign an agreement with Spectrum ?Also a special thanks to the store manager Lynn her service was also excellent ?
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November 2023 by Luseny Palacios
Pretty good attention from Lynn. She was very helpful and communicative. She took her time to understand and did her best looking for a solution. Thank you!
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November 2023 by Mi s Lee Jeon
Evelyn was the best!!!. Always friendly and took care of what I wanted in a professional manner.
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October 2023 by f B
I have had Spectrum in the past, and the most recent history, and it served me well. You get a heads-up anytime there's some cable network that needs to be fixed in the neighborhood, and the internet speed is primarily tremendous and beyond compare and affordable. I get crystal-clear images and great soundbites.
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August 2023 by 逛尼泊尔逛尼泊尔
I have to say Lynn and Juan they are the best employees I have ever met, they should have closed at 8pm. Since my account transfer had not been activated. They worked until 8:42pm. I kept apologizing and they kept saying it was okay. I have never found such patience from a mobile service company in person. In fact I was only going to try Spectrum mobile for a while. But the services of both of them really made me feel at ease. I think next time there is any problem, I would like to come to this Spectrum store again. Because I believe they can try their best to help me.
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August 2023 by David
Was there today (Thursday 8/17)Second time this week trying to return equipment. Two workers sitting there talking to each other and ignoring the line of customers.
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August 2023 by Dione Brown
What a nice place..it certainly beats the old Palisades park location..the service was Great.
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July 2023 by Jay An
Went to go replace my modem because it kept turning off. From the beginning the rep had an attitude which was a surprise since she's usually nice but she must have had a bad day. Anyways, after a quick swap of equipment I came back and installed the modem, and it kept telling me to activate. I call Spectrum to find out that the rep had deactivated my line and now I have the displeasure of waiting for a tech to comeout and activate the line. It was literally a faulty equipment swap. Next time, im just gonna get it shipped over the phone so mistakes like this can be prevented.
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April 2023 by Meetch
I came in to simply drop off my equipment after spectrum kept raising the price while lowering my speeds. I was told to sign in on a tablet and wait to be called. Meanwhile other people who just walked in and didnt sign in was helped before me and i was forced to just sit here and wait. Unbelievable. Id give these people 0 stars if i could
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March 2023 by George Mateus
It truly was a very positive experience to have Brian help me out today - 3/9/23 - in the Spectrum Office in Fort Lee, NJ. Brian was very knowledgeable and extremely efficient. He guided me through different plans for cable internet / phone services that were available. With Brian's assistance, I was able to make an educated decision. Overall, Brian was very polite and professional. I appreciated his help with my matter.Hats off to Brian for going above and beyond.
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March 2023 by Stacey Bonello
Brian Cobb was extremely helpful and patient in assisting me and my aunt with her account. He is very knowledgeable of the policies & procedures and ensured that we had a pleasant and seamless visit. I truly appreciate all his efforts
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March 2023 by Arlene Mesonero Rodriguez
Brian Cobb is the best. He helped me navigate how I could improve my service, save money.So happy I added an IPAD to my account. I hope management acknowledges this excellent team member.
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March 2023 by Billy Cook
If you're not buying something new the staff treats you like garbage. Customer for over 30 years. Representive was rude and condescending. I'm cancelling my account. Spectrum look into your hiring practices. Your reps are terrible.
