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January 2024 by Howard Josephson
New ATM software. Takes so many more steps to make a transaction. Update NOT an improvement. Thought I could share the feedback with someone in the branch but the lady I spoke with by phone cut me off since she was more concerned about helping the person standing in front of her rather than the customer on the phone. Very defensive too. Lacks customer service skills. Used to love this branch.
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October 2023 by J C
Great experience!!!
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September 2023 by Jose Chicon
Great experience!!!
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August 2023 by cagatay karakas
This bank and it's staff are sincerely helpful and professional. All the other banks and branches I've been working with were competing with DMV's customer service at best. But from the manager to the clerk everyone is real nice here. I am happy with the services they offer.
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August 2023 by Alex Zelenyi
The most dysfunctional branch I ever dealt with. Not professional and cannot communicate in writing. I am surprised this branch still has customers.
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May 2023 by Jihae Kim
Thank you so much Mr. Macri for your help!
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November 2022 by Larry Lowry
Well organised
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July 2022 by Jin Yong Jeong
Very good bank
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July 2022 by Mike Jeong
Very good bank
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June 2022 by Jennifer C
I highly recommend Nayon Kim. She is so kind and always tries her best to help us. I had disappointed experiences from Palisades Park PNC, but she's changed everything for good.
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August 2021 by Jennifer Choi
I highly recommend Nayon Kim. She is so kind and always tries her best to help us. I had disappointed experiences from Palisades Park PNC, but she's changed everything for good.
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May 2021 by Young Ju Choi
I recently switched from pnc fort Lee to a PNC Merchant service with Jenny's help from another company's Merchant service, which I recently used uncomfortable with, and I want to give her more stars than number five. He ran and gave me an explanation of how to use it again.Jenny,the deserves 5 Stars!Best ever Merchant Services!
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March 2021 by Darrin at NYC Strong
Great local bank with friendly helpful staff.
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November 2020 by Chris M.
we applied for a home equity loan in June with PNC bank. It was a disaster from the beginning! They only call you when you need to pay for the appraisal, you never receive a call back to answer any of your questions or to get information about the loan. If you do get someone to call you back, it's never your loan office (which we had 3) it's someone else that has no idea and cannot answer any of the specific questions that you have. Then you speak to a supervisor who is only capable of reading what is already on the documents that you receive. We received 3 different copies of our loan documents over the course of 4 months all with different fees on them, first closing was going to be around 9000 then it was going to be 13000 and then it was going to be 20000. What a joke,I finally cancelled the loan and I requested a refund of the appraisal fee, which the "supervisor" refused but said that he could authorize a reuse of the appraisal from PNC bank if we wanted to apply at another bank. Which is wrong because no other bank would accept an appraisal that isn't from a company that they deal with. STAY AWAY FROM PNC BANK!! They are a joke and are incapable of customer service or loan processing!
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May 2020 by Jake Noy
Can't recommend this branch enough. The manager Jenny provides the Best customer care that I have ever experienced with any Bank, Bar None. Can't praise her enough. It has been an Absolute pleasure banking with them, highly recommend & will be referring my friends & family there.
