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May 2023 by Nishat Shivji
My wife's phone stopped working 4 months ago. Have been on the phone with tech support every other day or so since then and have wasted my time with no avail. It's been confirmed that the problem is with the line. I asked then for my account number and pin, I was giv3n a big runaround. Finally after 4 months, I got the account number and pin. They kept charging for 4 month on autopay without the phone working. Finally they agreed to give me a 2 month refund for which I have been waiting for, for 8 business days. I was told I can't transfer the number till the refund has been issued. It's about to be 5 months now my wife will be without a phone. I am about ready to take a legal action
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July 2022 by Sram V
Worst ever. H2o wireless customer service is poor.
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June 2022 by Melody S
This is the second time I got incorrect data service charge in the month, the first time it happened I contacted customer service through online chat, that was on 6/20/2022 which is this Monday, and the representative told me he has turned off the data service for my plan, and I've disbled the mobile data on my cell phone right away. Today 6/23/2022 I noticed that there is another $7.** charge on data service, how could this happen with both data service turned off on the carrier side and mobile data turned off on my side???!!! And the customer service refused to refund me.
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June 2022 by Melody S
This is the second time I got incorrect data service charge in the month, the first time it happened I contacted customer service through online chat, that was on 6/20/2022 which is this Monday, and the representative told me he has turned off the data service for my plan, and I've disbled the mobile data on my cell phone right away. Today 6/23/2022 I noticed that there is another $7.** charge on data service, how could this happen with both data service turned off on the carrier side and mobile data turned off on my side???!!! And the customer service refused to refund me.
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April 2022 by Madkeysfilms
So, this service was fine for many years but now its not working properly. There is no answer from customer service (hang on for 2/3 hours and then disengagement). The chat helpline is noon existent and Locus Communications pond is permanently busy. Not good.
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August 2021 by FH RUSSELL
They took my money for bad SIM card
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June 2021 by Sarah Ye Y
Used to use this company. Cancelled service long time ago but still being charged every quarter. ********* customers service numerous time via email and phone, provided credit card number and all transaction history with date and amount. They told me there is nothing they can do and just keep on charging. Be careful dealing with this company. Never sign up automatic payment.
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April 2021 by Prentice W
Apparently this company believe that unlimited is limited. I use my phone a lot personally and they believe that I have an abnormal amount of use on my phone and cut it off. I talked to my job not even 30min of that amount of time and they considered it being commercial use from what the customer rep said to me. It shouldn't matter what I use my phone for or how long I use it if it claims to be unlimited which with the information they told me it is not. This company is completely fraudulent with the false advertising of unlimited calling.
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November 2019 by Jose N
Great service. No complains. The time I had to contact the customer service, the issue was fixed.
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October 2019 by Ms Misanthorpe
Puts trademark "misuse" against their own dealers on Amazon.
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October 2019 by Sharon Smith
Stick with AT&T or Tracfone.
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October 2018 by david hess
DO NOT DO BUSINESS WITH COMPANY, THIS COMPANY WILL STEAL YOUR MONEY..THEY LIES,THEY CHEAT,THEY..MANIPULATE..I WILL URGE WHO READS TO PLEASE TAKE PLEDGE TO EXPOSE THIS COMPANY TO PUBLIC THAT THIS IS NOTHING BUT SCAM..THEIR SERVICES ARE THERE TO HARASS YOU..I HAVE PROBLEM WHICH THEY PROMISE MORE THAN 3 MONTHS AND PROMISED 21 TIMES-- AND NO FIX..THEIR CUSTOMER CENTER WILL SPEAK ABUSIVE LANGUAGE..3 PERSON DURING MY INTERACTION USED FAUL LANGUAGE..AND YOU CANNOT EVEN COMPLAIN TO ANY WHERE....SO PLEASE DONOT DO BUSINESS UNLESS YOU WANT TO BE CHEATED,HARASSED,LIED....IF YOU GOOGLE AND GO TO ONLINE SITES READ REVIEWS,MOST ARE NEGATIVE.
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October 2018 by Sharon R
Worst cell company ever I hope they close down like Toys R Us!!
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October 2018 by LCI Leominster
this company is not worth your time and business . pleases please stay away, very very bad service, bad customer service with fake names.
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October 2017 by JJ Justice
Horrible service, I did not not even use all of my data and they cut it off and told me that i had used it all, I contacted them so they can fix the issue and they did not fix the issue at all. Then I had contacted the parent company Locus and they did not do anything telling me that they resolved the issue, and I told them that they did not and they have no written back to me RIP OFF STAY AWAY!!!!!!!!!!!!!!! THEY STEAL YOUR MONEY AND GIVE YOU NO SERVICE
