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September 2023 by Jon Low
Pickup staff very pleasant, easy transactions, no nonsense of trying to be sold additional features.Good value rental, good cars but could not get car to synch with my or my wife's phone. Helpful staff tried with no joy, unable to synch their phones either. Given another model car, same issue. Had to use a usb connection and also had to use office wifi to down load satnav maps, to now be able to use preloaded maps offline.Road closures caused us to run late in returning car, no time to refuel to full. Car returned with 4.1 gallons and had to be topped up with 11.7 gallons. Despite allowing for fuelling surcharge, displeased to be charged an extortionate amount for refuelling - $116.02. That works out at $9.91 per gallon!
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July 2023 by Chris Bone
I rented a car from Budget Fort Lee for a 1200 mile road trip we were doing around NY State. Unfortunately we found the staff to be very rude, a GPS was included in our package but they couldn't get it to work so just tried to make us use our phone instead. After explaining that our UK cell phones would not have wifi they suggest we go and buy a US sim card for $50 instead despite us already paying for the GPS. Once the GPS issue was settled we were finally on the road in a car that clearly hadn't been valeted or thoroughly checked, within 24 hours we were back in an alternate Budget depot exchanging the car as the bumper had fallen off! Terrible experience overall and would recommend anybody reading this to find an alternate rental company.
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July 2023 by Michael Griffin
Service at the Budget desk in Fort Lee, NJ and at the Airport drop-off in Portland, ME was prompt and courteous. However, instead of the Toyota Camry we reserved we were given a Jeep Compass, which is not as roomy or comfortable, does not drive as smoothly, and gets about 5 miles less per gallon in fuel efficiency. Moreover, I was told at the Fort Lee pickup counter that the fuel tank on the vehicle was full and that I should return it full. But after driving about 20 miles on the highway after leaving the Budget pickup location I noticed that the fuel gauge was close to empty, and immediately had to begin looking for an exit ramp to a gas station to refill. The tank took 11.5+ gallons to fill, which means it was, in fact, very close to empty from the start. It cost me $46.00 to fill the gas tank to begin my journey.Also the Jeep Compass ran rough, and and was not very clean inside.
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July 2023 by Frank G. Runyeon
Great experience every time. Had two new cars in a row
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June 2023 by Brian Palmer
The staff members who helped us at the Fort Lee location were friendly, professional, and helpful. This was perhaps my best, least stressful car rental experience in three decades.
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April 2023 by JK Hegarty
I've been going to the Lemoine Avenue location for years. They are courteous, keep clean cars & never been turned down. Don't know what I'd do without them.
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March 2023 by Let's Talk Wine
I book with them almost every week for work. The staff is always kind, the prices are very reasonable. I highly recommend!
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December 2022 by Gezel Gigi Fischberg
Good service! Excellent price. People working there are very friendly. Easy & fast service.
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November 2022 by Serda Simus (iamserda)
It is a small place but it is neat. The people at the desk are very proud of the service that they provide. The car's internal is always clean/pristine. I would advise that they wash the exterior of the cars before handing them over but that's about it. I have always had a wonderful experience renting from them. More importantly, no sleezy stuff like you would experience at Airports/Hertz. I walk in, my car is available and I am ready to go within 10-15 minutes.Ask them for help, when you are unsure. For example, we needed to decide whether or not to get a EZ-passes, they were so helpful and saved us $65 during one of our visits. If you are unsure about the cost of tolls, etc, just ask.
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November 2022 by Murshed Khan
Very reliable team of guys this location has. Friendly, honest, helpful, and will go out of their way to make your rental experience worthwhile.
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October 2022 by Uzi Evron
check in and check out less then 4 min. the staff was very pleasant. the location convenient and prices very competitive.
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October 2022 by Carlo Biagini
Great vehicle at a price that easily beat the competition ! Highly competent, professional staff members !!
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September 2022 by T Salik
Great staff at the Fort Lee location Shoutout to Arston and the team.. Very Helpful and they don’t mind sharing a smile while they get you in and out! Goodbye Enter…….e I found a better way to rent!!!
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July 2022 by Kiwan Stewart
Great staff who made the check out and return process very simple and fast!!!
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July 2022 by iamserda
It is a small place but it is neat. The people at the desk are very proud of the service that they provide. The car's internal is always clean/pristine. I would advise that they wash the exterior of the cars before handing them over but that's about it. I have always had a wonderful experience renting from them. More importantly, no sleezy stuff like you would experience at Airports/Hertz. I walk in, my car is available and I am ready to go within 10-15 minutes.Ask them for help, when you are unsure. For example, we needed to decide whether or not to get a EZ-passes, they were so helpful and saved us $65 during one of our visits. If you are unsure about the cost of tolls, etc, just ask.