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December 2023 by M S
Unprofessional and rip off company.. don’t do it!!
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November 2023 by TROG TROG
Almost all of the bad reviews are people late on they're payments don't blame the bank for your lack of credit .
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July 2023 by Erin Phalon
I felt the need to leave a good review because of all the bad ones. I have had TI for over 2 years now and have nothing but great experiences with the company. As someone with a not so great credit background they approved me for a loan and have been great with reminders and flexibility. If you cannot make a payment or are going to be late THEY WORK WITH YOU, just call. I like them better than any other company I’ve used and I have used some big names that have a “good” reputation that were TERRIBLE. I will admit that the customer service reps are a little straight forward but for me it’s not a bad thing, they get to the point. Overall, I would definitely recommend them. Again, if you have issues with your loan or are not happy call and they will work something out with you!
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July 2023 by Toni Robichaw
Very rude and unprofessional staff. They were not pleasant in explaining extra fees, made me feel like a criminal instead of showing empathy. The representative told me "we don't have to show any kindness when you owe us". And Im just the co-signer trying to figure out the last payment on a car loan.
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July 2023 by Nick Inneo
The most disrespectful people I’ve ever dealt with in my entire life. I literally never do google reviews but this company deserves one. They do not care enough about anyone to even address an issue or a simple problem. Their customer service speak as if you calling is a dis service to them. Also one of the shadiest corporations I’ve ever come in contact with. Avoid at all costs if you can
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June 2023 by Samuel “Sammy Wide Pockets” Cruz
If you ever have a person name Dave so unprofessional and rude and they will never call you if you behind they will text you and harass you all day they say they will help you but will not they just accuse you I’m dealing with personal and mental illnesses stuff and they don’t care at all if you a little behind. Please people let’s petition this and let them go out of business. Get names people who you dealt with put it out there so people could know who they dealing with
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June 2023 by Taz Sal
I wish there was a waste bin instead of a star that is suitable for two clowns who works there, one is manager and others one i guess his assistant both are inept and waste of humanity ..
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May 2023 by Heather V.
unprofessional, rude, disrespectful staff -- the car dealership I bought my car from selected this company. I was approved with bad credit so I was ok with the terms. I sent my first payment 5 days before due date and 24 days later I'm being told I have to pay late fees. i called several times over the last almost month and was assured it was posted to my account even though it hadn't cleared my bank. today I gat a call that I needed to contact them about my missed payment. the same person I had talked to several times called me a liar when I reminded him I had called. I asked for a supervisor and was refused. I called back and spoke to a manger, basically fighting for my late fee to be removed. 20 minutes later, I got back the late fee but they still want to charge me bank fee, for what?!! I called my bank for proof and I'm still fighting this.
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May 2023 by juan alfaro
Costumer service horrible disrespectfulAnd very ignorant.Tried to figure why my scheduled payments were not working and she just brushed it off and blamed meI told her she should work on her people skills since it is your job she called me ridiculous.I asked to speak to a supervisor he had same energy no professionalism at all.Zero recommendations.
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May 2023 by Sharhonda Townsend
I have had Thrift Investments twice as my lender. They where the best when I had an issue with pymt due to Sandy they worked with me on my first loan. My second loan I ran into the issue on my second loan and they worked with me. I had a great lender.
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May 2023 by Sam Lamberky
Very rude customer service experience. They love to ask you questions then cut you off. They also like to accuse people of racism. Service members behave and respond like children. Don’t bother!
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March 2023 by Mercedes
Would not recommend. The unprofessionalism is crazy. I called and don't receive a greeting, it's straight to "what's your account number" and I'm just confused on why we aren't able to view our payment history or current balance on our own accounts and that we have to wait for them to mail them. I have been waiting for 3 weeks for them to send me a summary of my balance and payment history and when I explained it was an emergency and if I can get it through email all he said was no then hung up. If you can avoid them please save yourself from a headache and go somewhere else.
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March 2023 by Tyler W.
worst F*cking place on the face of planet earth whoever tf David go suck yo mada !!!
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December 2022 by Easy Eb
Would not recommend! Customer service is baffling and the employees are extremely dismissive! Happy to submit final payment today!!
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October 2022 by kevin mosley
Been dealing with this company for 2 years. They are very professional. Just like any other loan company they like bills paid on time. That being said they will work with you if you fall behind. I give them a A+.
