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July 2023 by Raghu Menon
Very pleasant service.
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June 2023 by Rebecca Keenan
Good selection. Reno is absolutely amazing. Most knowledgeable runner I've ever met. Fit my entire family with the perfect shoes. He is a gem ?
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May 2023 by David Leit
This is THE place for running shoes in NJ. Joe and his staff are running shoe savants. I remember the first time I came in, as a novice runner, over 10 years ago, and showed Joe the shoes I was running in. He looked at them examined the wear pattern, and said, "These are great shoes! You should never wear them again!" The thing about running shoes these days are most of them are good; the trick is to find the one that is good for YOU. Joe and his staff are great at that. They do gait analysis, look at shoe wear patterns, ask about what running (or other activities) you do, and make excellent recommendations. Are they right 100% of the time? Well, maybe 95% of the time. But the two times in more than 10 years that I've bought shoes that didn't seem right, they just took them back and swapped them out, no issue with the 15 or so miles of "test running" I had on them, full refund, help you find shoes that work better. And if they don't have it, they'll order it. I know everyone thinks they can get a better deal online, but you really can't with Sneaker Factory. Their prices are competitive, but even if you pay a bit more, you are getting all their knowledge and expertise, their no questions asked returns for shoes that don't work out, and you become part of the local running community that they support. One of my very favorite local businesses to support!
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May 2023 by Sushee Thomas
Excellent sneaker fitting for problem feet.Billy is very knowledgeable and helped me buy a sneaker to provide great support and relieve my leg pain.Will be back there for my sneakers.
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April 2023 by Sally Hoiles
The salesman, a young man, (only person in the store), was extremely insulting and rude to me. He measured my foot and then said "That's the worst bunyon I've ever seen." I replied, "that's outspoken of you." He said, "Yeah, that's what my mom tells me." I will NOT be coming back again. (This was from today's visit - March 27, 2023 at 3:00 pm).
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July 2022 by Jordan Levitt
They introduced me to the HOKA brand and provided great service at a reasonable price. They're a great example of why we still need brick and mortar stores.
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May 2022 by David McIntosh
Horrible experience. Went to exchange pair of New Balance. I was told they had none in my size (7.5). When asked about other brands I was told store doesn’t carry 7.5 and 8 in any models. Not enough room in store. When asked if I could order reply was the all come from China and will take forever. I asked for a refund. The reply was “read the small print. No refunds only store credit”I will go to other locations and try my luck as I have no choice since no refund policy.I would not recommend store to anyone.
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May 2022 by David M.
Horrible experience. Would not recommend this store. Went to exchange a pair of New Balance shows in Florham Park store. size 8. Asked if they had 7.5 was told store doesn't carry 7.5 and 8. Every shoe I asked about same response. When I asked if could order response was they come from China and no idea how long it will take. Told store is to small to carry inventory. When asked for refund I was told to read the small print...no refunds only store credit. The most disinterested person I have ever dealt with and I was only person in store.
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February 2022 by Tim Griffin
I was looking for Hoka sneakers so my son and I stopped by the Sneaker Factory. Chris really helped me pick out a great pair of Hoka sneakers. I ended up buying a pair for my son as well. They had a great selection and the customer service was absolutely fantastic. I highly recommend The Sneaker Factory. Make sure you ask for Chris. He gave us a discount since my son was in high school. That was pretty awesome!!! Great Store, Great Atmosphere, Great staff.
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January 2022 by Gold The Goat
The employee is trying to do too much , very know it all and instead of letting me choose the shoe insisted on measuring my foot when I know my running size? Also the selection is horrendous I kid you not if you wear a size 8,8.5,9 you will have probably 2 sneakers to choose from literally
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January 2022 by Connor Matteson
Extremely helpful staff with a ton of knowledge about sneakers!
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December 2021 by Eileen Rincon
The owner was extremely helpful!! I was able to find spike-less cleats for my daughter in store for her first high school track meet!!?competitively price with great customer service !!
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December 2021 by Linda Smargiassi
Very good service and attentive employees with true knowledge of sneaker fitting and advice!
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August 2021 by Jeremy Grubin
Attentive and helpful staff
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June 2021 by Kurt P.
I recently purchased 2 new pairs of Mizuno running shoes from this store. These were probably the 5th and 6th pairs I've bought here. Foolishly I forgot to open the box at checkout to confirm that both pairs were there. The store mailed me the missing shoe at no cost. Great store! Great service!
