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October 2023 by Richard W.
Easily the worst customer service I've ever received from a service department. I had my car in 10 weeks ago and paid to have a problem diagnosed. It has now been ten weeks of unreturned phone calls and texts - TEN WEEKS - trying to get my car fixed. I've left messages for the service manager. My calls are not returned. The appointment schedule people have been helpful, but anyone above them is useless and unprofessional.My advice would bea) do not buy a Lincoln; the pseudo-luxury features will stop working (power mirrors, gadgets, steering wheel buttons, audio system, etc.) and you will pay a fortune to get them fixed.b) if you do buy a Lincoln, do not expect any semblance of "customer service" if you take it to Ciocca Lincoln.In my case, I do not expect them to ever fix my car at this point. Or to call me and tell me they won't or can't fix it. I'm on my own.
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June 2023 by Amanda Holston
We wish every salesman we had was like Vinny! He wasn’t pushy and did his best to meet all our requests. He was very knowledgeable, kind and personable.Everyone we met at Ciocca was pleasant. Great experience overall!
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June 2023 by Google user
We wish every salesman we had was like Vinny! He wasn’t pushy and did his best to meet all our requests. He was very knowledgeable, kind and personable. Everyone we met at Ciocca was pleasant. Great experience overall!
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May 2023 by Iveri Gogishvili
we bought truck from this dealership 2 months ago and paid with certified check. the final price was less than what we paid with the check. they gave us "WE OWE" document assuring they would refund the difference. since than we called them , were put on hold and ignored, email - ignored . we only got DMV processing refund for about 17 dollars but that's separate refund.and we were going to place order for our next trucks for our fleet with them. thank god this happened. but they still will have to pay the refund.
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January 2023 by Jefferson Wisdom
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October 2022 by Lunchbox
Great service department and kind staff, what you'd expect!!!
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October 2022 by Kayla Johnson
If you need a place to buy a car seriously look no further the team at Ciocca ford of Flemington was nothing but accommodating. They helped us every step of the way and made sure we were taken care of. David Harry was the best salesman we have ever dealt with so kind and caring.
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September 2022 by erhan y.
Professional and friendly team! They accommodated my requests even though it was not part of my appointment. Location is very good with lots of space to sit, work and drink coffee/water from the coffee bar. Sparkling water would be a good addition to their offerings. They are also pretty good with texts and updates on your vehicle. Do I have any complaints? I wish they were cheaper but I guess that comes with servicing the ultimate driving machine!!! Btw their video inspection report is awesome!!!
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August 2022 by Capital Smõsh
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August 2022 by james c.
Bought 20 cars from Flemington. BMW Service the worst. Long wait time to get my car in to the service department even though I was the only one on line. Service writer when I made appointment lied to me regarding the cost of my FREE maintenance plan. Paid for tire and wheel protection, lied to on that as well. Bring your car somewhere else for service. The staff in the service department is horrible.
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June 2022 by Jerry S
Bought a new Ford Maverick. Thought I was going to have to wait 6 to 9 months. Came in 4 months 1 week. Pleasant surprise just in time for summer. Marianne was great. Made the process flow very well. Was in and out on the new purchase in 45 minutes. A new record Amazing
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June 2022 by Joyce Hartpence
Not a happy camper.. very turn off by car salespeople... second time coming ito look at jeep compass. I called twice that to give salesperson. A time when i could come. But it turned out I arrived a little sooner then i thought . I knowhehad some oe coming at 5pm. And I arried at 4:30pm. Getting a response people are just showing up whenever they want.Okay I let that go. I took a test drive by myself. Returned and he gave me an offer. It was 1,500 off the asking price . He said what do you think? I said whT else can yoy do. More oil changes etc. Nope. Okay , the he asks me if I have ayoe in my household who is leasing a car ? Husband yes, but paid off lease in November. No has to be within one month.Okay, so noow $500 comes off and car is more. I said I would have taken the first price. Why did he give a price and take it away.Poor poor customer service.We hve done alot if business with this dealship and have never been treatthis way. And not about the money it the way he went about it. Be honest,
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May 2022 by william skinner
Always go out of their way to help. Todd the service advisor is so knowledgeable and Jack Albert, the service manager is a real pleasure to deal with. Steve would be very proud.
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March 2022 by Debbie Dalessio
I worked with Ryan Bower and he was very professional. He communicated regularly and took care of every detail. I would highly recommend him if you are looking for a car.
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March 2022 by Brooke A.
Stellar service! Won't be disappointed! 5 star service, great communication. Worth the drive.