-
September 2022 by Steven T.
Going from Steve to Ciocca was saying goodbye to a legacy of customer concerns , safety and common sense service to simple profits. Just purchased about 1 week ago a new $65,000 Explorer. Things happen, they didn't build the vehicle and one must expect with so much technology things will crop up . Unfortunately the rear seatbelt failed - With 5 in the family this is a serious safety issue. With an existing appointment for instillation of items I called ahead to ensure they could just look at it and help me out . Flat out NO - again I explained the vehicle will be there tomorrow- it's a safety issue - NO - schedule another appointment. This would never ever have happened under the legacy of the previous ownership. Steve T. P.S. we paid an additional $150 as an option for the upgraded luggage rack system. The factory provides the cross rails. Upon delivery the dealer had yet t install them and required a separate 1hour appointment . When we dropped the vehicle off they insisted on a service fee of $50.00 . After a 30 minute debate they looked at the deal sheet and realized there shouldn't be a charge . The ABC's on how to lose a very very long standing customer . A word to the wise - you need not tolerate such absurdity. I guess I should be grateful I wasn't charged for the install of tires , steering wheel or seats .
-
July 2022 by Greg T.
My first service after purchasing my Ford truck was very disappointing. I called to schedule the service and advised I needed an oil change and the tire sensor system kept going off since I purchased the truck. I explained to them that the sensor has been sending me online notification more frequently lately and I had it checked at a tire repair shop. The repair shop said it was not holding the programming and I needed to take it to the dealership. The person scheduling the appointment, Kelly, had me on hold for 14 minutes while they talked to someone to make sure it was something I could wait for when brought in. I arrived today and upon check-in they said this is something the would need to order a part for and I would need to reschedule. They didn't even look at this issue as they didn't have time. Jess Rodgers said I was put in for quick lube appointment only today and no techs were available. So now I have to come a second time for them to look at it and the next available appointment is a month away. Then once they determine the issue they can order the part and I can schedule a THIRD appointment for them to fix it. According to Jess Rogers they don't do any repairs on vehicles that are brought in after 7:30 AM. I don't understand why they scheduled me for 11:45 AM then today.
-
November 2014 by James G.
I had my F150 in for new brakes (4). I was quoted a price of $75 each for front calipers. I was billed $130 each. I was contacted by customer service if there were any issues and I told them of this problem. I was told that the issue would be looked into. After a month, I never heard back from them and the issue still remains.
8 November 2014 The Service Manager called and made everything good. I am now satisfied that I received the attention that I should have had.
-
September 2014 by Maria P.
Great customer service experience through the internet. My time was limited to search for a vehicle in person. I checked their inventory, sent an email and had my answer! Loving my new car!
-
August 2014 by Michael dean L.
The best service yet with a comfortable, waiting area serving fresh coffee and donuts. I can't imagine going anywhere else and been doing this since 2006.
