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March 2024 by Jordan Eshet
We worked with Jenn Palermo at Closet Factory and had a great experience. Jenn helped us to design a built in unit in our mud room. She had great ideas of her own while building off of what we wanted to accomplish with style and function. The process was simple and love the final product. The installation team were experts at their craft. I would definitely recommend Jenn and the team at Closet Factory.
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March 2024 by Shilpa Thakur
We had a truly delightful experience with Closet Factory while working on our dining unit. Collaborating with Jennifer Palermo was a pleasure. She not only assisted us during the design phase but also kept us informed every step of the way regarding the project’s progress. The end result—the dining unit—exceeded our expectations and turned out absolutely perfect.
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March 2024 by Isabella Sinnenberg
Arlene was great! She designed the perfect closet and the installer did a great job. The entire process was really easy and communications were excellent. Thank you
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March 2024 by John Porciello
Arlene S. was our consultant for our project. She was very knowledgeable and receptive to our input along the process. She was punctual and followed through from start to finish. Her background as a prior architect was a plus. Having made the decision to not have back panels and exposing the walls was the way to go for our situation. I did spend time making sure the walls were clean and painted without baseboards obstructing the installation areas for the best result. Final results speak for themselves. Very pleased with the whole team from the initial consult with Arlene, to the final installers who were efficient and left the job site clean. Great experience and you can check out their local showroom in Fanwood NJ. Being a Costco member was also a plus if you go that route. Either way, you will enjoy your results for many years to come. Well done Closet Factory! Until the next project.
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February 2024 by Rashmi Royasam
I worked with Jenn Palermo from the start of my entertainment center project. She is knowledgeable and patient. My challenge was that the entertainment center needed to be installed on a shiplap wall. Jenn worked with me to get the measurements in place, picking the colors and making sure I stay within my budget. Kye was responsible for assembling the center. He made sure I was consulted at every step before installing the center. Thanks to Jenn and Kye I had a good experience with Closet Factory.
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February 2024 by Melissa Sapia
Jenn came out and helped us design the laundry room and pantry of my dreams. It’s been a sore spot for us in this home for 17 years. Jenn showed us how great it could be. Her expertise and attention to detail really made this project so easy for us and affordable!!! We are very happy with the work done by Closet Factory, from Jenn our designer, to the engineers, schedulers - right down to the installers. Bravo!
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February 2024 by Jennifer Krauss
We had an excellent experience with Closet Factory. Jenn Palermo did an outstanding job designing our closets to meet our needs. She is extremely professional and helpful and was a pleasure to work with. This is our second experience working with Closet Factory and we highly recommend them.
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February 2024 by Ravi Shah
We had an amazing experience with Closet Factory. Starting with Angela Medina, she was absolutely amazing and she spent so much time with us until we were 100% happy with the design. She even came back another day to finalize everything and didn’t rush us at any point. The scheduling and installation date was flawless and the installers were very pleasant and efficient. I highly recommend Angela for your next project!
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February 2024 by Christine Lasko
I recently had the pleasure of working with Jenn Palermo from Closet Factory, and I must say, my experience was nothing short of exceptional. Jenn’s attention to detail and commitment to ensuring that every aspect of the project exceeded my expectations truly sets her apart, she even came out in a snowstorm for our first meeting. Thanks to her expertise, I now have a beautifully customized closet that perfectly suits my needs. I cannot recommend Jenn highly enough for her outstanding customer service, professionalism, and commitment to excellence!
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February 2024 by C LBA
Sales rep Tamar was very kind and cordial. It took two months to schedule installation but it was during the Holidays so we end up accepting it. Installation finally started yesterday. As work progressed, I went to check in and encountered several issues. One of the 3 closets installed is non functional (hangers do not fit) and there is a large lost space on one side, covered by a wood panel. I talked to the installers and they agreed the drawing did not make sense at all. I asked them to go over my master closet plan and similar issues surfaced. I requested to stop installation and contacted the office. Gerard Tracey from the beginning was rude and condescending. I now see other reviews mentioning him and the same issues I am reporting. He informed we signed the contract and blamed us for his poor design. Our closets have vents so it is a challenging design, hence the need to hire Closet experts. Our request was to maximize storage space and that was not delivered (along with the obvious functionality aspect). Gerard's behavior was appalling , he spoke down to me the whole time. At one point he mentioned I should know basic engineering. I asked for a solution/timeline or to remove what has been done so far. I reached out to owner Drew Kirchner and I am currently waiting for his response - will update review once I have news.Update: I requested to talk to anyone other than Gerard and was assigned a new designer, Lisa. She was professional and cordial. The designs were much better and finally functional. I had to double check all measurements and provide corrections throughout the process, which really defers the point of hiring custom closet experts. Installation was completed and the closets look nice. One cabinet ended up with the wrong height but at this point I let it go, I have already spent too much time on this. My final take is that the company is suited for standard, cookie cutter closets only.
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February 2024 by Yasya yegorova
Super Happy!I am super happy with my brand new closet from closey factory! Jennifer vas very professional and helped me from planning to execution she was always very responsive and provided great feedback for my ideas . The gentelmen who came to install the closet were also very progessional and worked diligently. Everything went without a hitch. I cant wait to also do my husvands closet and my laundry room in the near future. I decided to source my own quartz so im glad they lwt me do that so im waiting on my quartz for the island top and im loving the bench . That might be my favorite part aside from the light up rods.
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February 2024 by Gary Weissman
Excellent service. Lauren did a wonderful job laying out what we wanted. The installation was perfect
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February 2024 by A C
Angela Medina of Closet Factory in Fanwood is a fantastic designer and a total pleasure to work with. Her years of experience speak for themselves. Angela’s vision for how to totally maximize several closets in our new home was spot on and our many questions were patiently and expertly addressed. The installers were also great! It’s a pleasure to put everything away in our closets as EVERY SINGLE THING has a dedicated spot. Angela is the BEST and we would not hesitate to recommend her.Thanks Closet Factory and thank you Angela!
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February 2024 by Andree Marie Cruz
I absolutely love our new closet!!! Its so beautiful and functional. The process was a breeze. I called them and set-up a free consultation. Jenn Palermo was our designer and she arrived on time, explained their products, measured the space and the designed the space. She considered our budget as well as our ideas and everything came out beautifully! I am so impressed with the design, functionality and timeline! Kudos to Closet Factory!
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February 2024 by Teresa Greenberg
I had a wonderful experience working with Closet Factory from beginning to end. The consultation and installation were completed within a month of one another, and the service was white glove at each stage.Nancy Paladino was my designer, and within a few hours into our consultation, she was able to put together a detailed proposal for my primary closet. Her ability to visualize spaces and her attention to minute details brought my dream closet to life. I would definitely recommend her services and the services of Closet Factory to anyone looking for expert help in creating a custom space that is gorgeous, functional, and created to suit your lifestyle.