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February 2024 by reinaldo romero
Harry was great and professional will definitely recommend your location
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February 2024 by Peter Mendoza
Who told you I was at U-Haul?????
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July 2022 by april lowe
Drive at Your Own Risk!!We rented a 15 ft truck to pick up wood from a local Home depot. The transmission gears switched gears on its own several times. Thank God my dad was an experienced driver and was able to control the truck. We reported the issue as soon as we returned the vehicle. I escalated it to the local manager who said he would follow up. However, he did not bother to call me back. When I called again 3 weeks later when he didn't follow up he basically said no one else reported this problem so he wasn't going to do anything about it. I contacted a corporate manager by the name of Britney and she said that because I didn't stop on the side of the road to call roadside assist they couldn't refund my money. Customer service is dead. I will contact Better Business Bureau and rent from Hertz next time. Please be careful driving their trucks!!
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May 2021 by Dawid P
Haven’t had issues so far, clean trucks, good treatment fair prices
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February 2021 by Alexey Kuznetsov
Great service. Will use it again.
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November 2020 by David Douglass
U-Haul renters, beware! If you are doing the touchless rental pick-up (which seems really convenient) and dropping off after hours, this location will claim they checked it in the next day and charge you a bogus after hours fee!I called and asked them to correct it, they confirmed everything I said was accurate, but wouldn't assist. They told me to call U-Haul (and gave me the wrong #), so I wasted over 30 minutes on hold to find out I need to call customer service instead.
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November 2020 by Jessica Fraser
THIS U-HAUL LOCATION AT THE FAIRFIELD SELF STORAGE FACILITY IS NOTHING BUT AMAZING. THE GIRLS IN THE OFFICE ASSISTED ME WITH SETTING UP A SELF-CHECK OUT AND SELF-RETURN RENTAL TO MINIMIZE THE RISK OF EXPOSURE DURING THE CURRENT OUTBREAK. THEY WERE CLEAR, PROFESSIONAL AND UNDERSTANDING TO MY WORRIES. WOULD RECOMMEND THIS LOCATION TO EVERYONE IT IS CLEAN, SAFE AND EFFICIENT.
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October 2020 by Piyush Mishra
Touchless good experience with U-haul during covid times.
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August 2020 by Jack S
Customer service is spontaneous! Everything just works! Would come back again!
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January 2020 by Chris M.
So I rented a trailer about 100 miles away. Before I rented it I went on the website and went through the whole process and when I got to the U-Haul dealer they did not have a trailer to go one way. They got on the phone with the local service rep who directed me to another location with a one wau rental about 10 miles away the other direction and the guy was great and his staff couldn't have been more helpful. He isn't one of the corporate U-Haul guys otherwise he would've treated me the way all the other U-Haul's treat you. He made a mistake sending it out as a local rental and when I got to my location and went to return it they said I had to clear it through the customer service 800-number. If you call the 800 number and you end up with Valerie the supervisor, that good day you were having is over. She explained about as abruptly as she could that I needed to drive it back the 100 miles and there was no way she could help me. Stop and think about that for a little bit. I asked over and over if there was some way to work this out. Nope. I then called back the local dealer who got on the phone and worked it out in less than 1 minute to take it to this same uhaul who said earlier they wouldnt take it. Three people standing inside watching the clock and the only words they could speak was "put it in a parking space." Ok. As I unhook the trailer and dropped it to the ground the guy comes out and now he is able to speak more than a few words to tell me I was putting it in the wrong parking space. Effectively needing to re-hook it up turn my trailer around and back it in into a blind spot before they closed in three minutes. There are so many other U-Haul's you could try. I really hate leaving negative reviewsBut this one is fully earned.
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November 2019 by Gareth Knight
I was actually impressed with how smooth the transaction went. Given the reputation and past experience with a U-Haul dealer (not this one), I was reluctant to use UHaul again. I would recommend this location. Pricing and service was good and the 15' truck was clean and fine to drive locally.
