I bought my fireplace two years ago. It makes the room so cozy! It is probably on 4 hours a day and simply makes me happy! Installation was painless and when I accidentally crushed my remote, The Fireplace place replaced it quickly and easily. I love my fireplace and I love the Fireplace place!!!
February 2024
Nice folks but there customer service needs to be improved. Field service team are great.
December 2023
Great service - the technician was very friendly and helpful, fixed my issue. Great customer experience.
