Lincare

Most Recent Comments

• December 2023 by ed barron
  If I could give a negative number I would. I've been trying to get ahold of David with documentation re: a motorized wheelchair for the past 2 months, leaving messages and getting no response. I've been led to believe my insurance company is holding up authorizing the purchase. Speaking to the insurance company this morning they're saying there has been no communication from Lincare since October, it is now late November. I can't count the number of messages I've left with no response. I've spoken to another employee Denise who stated she would send a priority message to David. Again nothing
• October 2023 by David Redwood
  They are reliable, and also provide oxygen on an unscheduled basis if it is an emergency. Receptionist staff are always polite, and I have never experienced long waiting periods. If you're in need of oxygen, I would recommend Lincare.
• September 2023 by Linda Novellino
  I have only dealt with this company for a few months, their customer service literally one of the worst in my lifetime. Almost all that I have spoken to are so rude, so unprofessional and just plain insensitive individuals. They're very catty and immature honestly. I feel like even more training would do nothing. But please do keep all these lovely individuals who don't care they work for a company who's sole mission is to help better peoples lives, sad truly horrid.
• July 2023 by mark melehes
  We are traveling all the way from Idaho, they delivered and serviced our liquid oxygen. Outstanding and fast service, special thanks to Bruno
• June 2023 by Margaret Grant
  I hardly take the time to write reviews. However, this time my hand was forced by Nikki and Bruno at Livingston Lincare.I accidentally dropped my mother’s oxygen tank while I was accompanying her to a drs appt. These 2 jumped into action and had a replacement brought to her within a matter of minutes.Kudos to Lincare for having such a great team, and kudos to Nikki and Bruno for their great customer service. Thanks
• November 2022 by Caroline B.
  Due to COVID-19 my father is NPO and feeds via PEG. We were forced to transfer from CORAM to Lincare as his formula provider. First it took forever to set up the account. Took so long that CORAM had to send us an order to carry him over until Lincare sent the supplies. Reordering was a nightmare, it fell on Thanksgiving week. I told them exactly how much was left and to please make sure the order was processed. When we received nothing over the weekend, I called on Monday to inquired about the status. I was then informed that the order was just being processes and that if would arrive Wednesday. They did not place the order until 6 days after I called! I understand the holiday but I specifically asked them to please make sure to process it before the holiday as he was going to run out of formula. The first person that answered the phone, hung up on me when I asked what could I purchase over the counter. The second and third calls were disconnected. On the next call, I asked for a manager/supervisor (she gets the star). Don't remember her name but she was helpful (though unable to assist in recommending alternative/temporary feeding options for the day) and promised to overnight enough to carry him over until the full order arrives. It's 1:14pm and I'm still trying to figure out how Dad will be given his last 2 "meals" of the day. One more note, Coram had a nutritionist we called and she checked in every so often to see how Dad was doing. The reps at Lincare don't even know if there have one.
• June 2022 by Melissa Gardner
  Terrible customer service. I am a Lincare customer from PA staying at a hotel in NJ. This Lincare office is 15 minutes from where I am staying. I called here because I remembered to bring my CPAP machine but forgot to pack my plug in for my machine. The lady that I spoke to was unwilling to sell me a plug in. Beyond that she was unwilling to help me locate one that I could purchase today. Her best suggestion was to buy one online. Yeah no kidding, except that doesn’t help me TODAY. Thanks for nothing!!!
• February 2022 by Denise G.
  waiting over 3 months for cpap supplied. Tried to use them after another company messed up billing so bad and did not send supplies. BBB has a person responding from patient advocate services but no one answers that line either.
• January 2021 by Kevin B.
  I guess I should have checked Yelp before accepting the CPAP supplier my doctor gave me (Lincare.) Had I seen zero responses to all of these 1-star reviews I would have known customer service is no concern of theirs. I just got my CPAP machine in December. Called to order my first month's supplies and was told they cannot tell me how much it will cost me. I questioned why and she hung up on me! What a joke. Maybe some day they will realize I am the customer and I can get my supplies anywhere. I will never give them one more dime.
• September 2020 by Steve H.
  Staff is rude and incompetent. I have been calling for weeks to get my supplies and they keep giving me the run around and promising to call back. They now say they never got paperwork from doctor. I was there when it was faxed over. I'm going on two months of using the same supplies because of this company.
• July 2020 by Donna H.
  I NEVER write reviews, but I am so frustrated dealing with this most incompetent organization I had to warn others. They made a mistake and sent the wrong CPAP supplies. I have made 7 phone calls with the assurance each time that the replacements were coming with a call tag for the wrong supplies. This has been going on for over 3 weeks. DON'T EVER DO BUSINESS WITH THEM. You will regret it. I would give a negative star if it was possible. The absolute worst!
• December 2019 by Geo M.
  If I could give this company zero stars I would. Unfortunately I have to use them as they are the only Medicare provider. They have consistently messed up my CPAP supplies order. The email contact links on their site do not work. Stay as far away from this company as you can! Thye just refilled my supplies and sent me stuff I have NEVER used before and a hose that does not go with my machine. Took forever when I tried to get a new machine even though I was approved by both Medicare and my doctor. these people are awful.
• August 2019 by Ralph W.
  This is only recently for the last 4 to 5 months. This group has gone from decent to lousy. After sending my stuff to the my new location for a year. They send my sleep supplies back to where I used to live. Doctor has asked for them to set me up with a new machine. No real person has called to address this. Called the corporate office to address there crappy services here in NJ. Do to it's been over 1 month. Sleep Circle who they took over was a better and far more professional. They didn't have these issues and were not lazy or slacked off. The very attitude that is represented now. Doesn't give a damn if they lose business. It's more important to send robo calls which my phone automatically drops. So if a person gets constant calls and doesn't want to be bothered. Lincare better start lighting a fire or fire those who are hurting there business. Sleep Apnea is a quality of life issue. If these people used the brain God gave them. They would use common sense to take the time to have a number for people to call back to bypass the B. S. But like I stated IF they care. Seems this is going to be another company that deserves to be fired and go under. With people who don't care about the future of making a paycheck.
• April 2019 by Director Virtualtowns
  If I could choose a minus 1, I would! This company location in NJ has the worst customer service I have ever experienced in my life. People are depending on them to breathe! No one knows what they're doing, they never call back, yet they were awarded the Medicare contract. They didn't even bill Medicare until I called Medicare and complained about them and Medicare called them. That contract should be pulled immediately and give to a company that has the ability to service incurable diseases!
• April 2019 by Garry Wright
  I can confirm they do not answer or return calls. If you call the company's "Icare" team they will at least answer and say they will contact the branch but still no responses! 12 calls 35 days!