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July 2023 by Ayoub Aftiss
Great Branch !The team in FairLawn is professional and friendly. They take care of the customers in a timely manner. Definitely a 10/10 on customer service and everything else.
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December 2022 by Steve Krantz
terrific staff
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September 2022 by Google Review User
Called to ask a simple question and spoke with the RUDEST AND SNOBBIEST teller ever on the phone. Her name was Maria she should be fired!!!! Will be taking my business elsewhere.
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August 2022 by _clawdella
The most inconvenient bank hours. Nice people but those hours are horrible.
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August 2022 by Tony Dadika
Very nice people great place to bank
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September 2018 by Glenn Edge
This is the only branch in America who loves to send their customers back.Since I manage a business (domino's) in Fairlawn we need to go through a lot of change If we call the bank for change they tell us to write it on a paper if we send it written another representative tells us to call before coming and sends the person back. All other banks enters the account number if the stores forget human the whole deposit is sent back however this doesn't happen in the other locations where they do not write the account number but deposit the amount without letting us know the account number.
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August 2018 by Chandra R
I just moved from other town and wanted to get some paperwork done. A lady told me to leave detail so manager can call. The manager called but she did not sound courteous. It was like the bank is doing favor to us for being bank rather than the customers doing favor. She told me she has so many appointment, so cannot commit time. They also charge for the service. Went to the other bank I do business with and the request was taken care of on the same day even though the manger seemed really busy. Also, it was done free.
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August 2018 by Chris
Great bank.
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August 2018 by Hemchandra R
I just moved from other town and wanted to get some paperwork done. A lady told me to leave detail so manager can call. The manager called but she did not sound courteous. It was like the bank is doing favor to us for being bank rather than the customers doing favor. She told me she has so many appointment, so cannot commit time. They also charge for the service. Went to the other bank I do business with and the request was taken care of on the same day even though the manger seemed really busy. Also, it was done free.
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March 2018 by Chris Antonelli
Great bank.
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July 2016 by brian mak
I came here to change my loan account and auto pay. The teller and manager did not know how to do anything and proceeded to tell me to use an online account to do auto pay. Excuse Ms. I don't want to use an online account to setup auto pay. I proceeded to ask for the bankers name, but no one wanted to tell me. Eventually I called my town branch and they helped me through the phone as I used the facilities equipment to DO EVERYTHING MYSELF. Good bye Valley National Bank, I will be taking everything to Bank of America.
