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February 2024 by C L
I come to this UPS location regularly and have never experience anything but stellar customer service. Ed, Drew, and the weekend staff are always friendly and helpful.To those complaining about the cost of printing or boxes, yes supplies (including paper) have gone up everywhere.And I’ve also been told they need the outside brown box but they showed me where it says “customer packed” on the return code. In that case, it needs to be in the right box. I have never experienced this UPS trying to upsell.This is a busy location and I think the staff is doing that best they can moving the queue and answering questions. Give them a break, and a smile!
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February 2024 by Luz
The staff working there is not helpful or nice at all. The only thing they can do is receive your package for returns. They literally say they do not anything more than receiving packaged, so questions call UPS. Do not waste your time going there.
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February 2024 by T Esoteric
The worst customer service ever. The guy Drew or whatever his name is, was very arrogant and rude as soon as he opened his mouth for no reason at all. Very depressing.Definitely not a friendly place at all and I will not be doing business with them again.
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February 2024 by SP Lightworker
Something needs to be done with the parking lot, it has a weird angle when you enter here, ether they should expand it or something, or move the location elsewhere...
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February 2024 by Sarah
Terrible customer service. Take your business anywhere but here.
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February 2024 by Andrea Williams
The UPS shipping representative was extremely helpful and provided an amazing customer inaction experience.
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January 2024 by m j
THE WORST STORE. THAT SHORT HAIRED CHUBBY LADY WITH TATTOOS IS REALLY NASTY AND RUDEEERUDEEEEEEEEEEEEEE!!!!!! and SLAMMED my return Label on the table when I asked her if she can Help me print it??????????????????????DOESNT HAVE PATIENCE AND TALKS TO PEOPLE LIKE DOGS. MEANWHILE THAT OLD GUY WITH GRAY HAIR WHO WAS SUPERVISING and watching all this go on didnt even step in to help or at Least caLm that rude, Nasty, chubby lady down!
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January 2024 by Walter Thomas
Long time patron of this particular UPS store. Always pleased with the service.
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January 2024 by Bergen Limo
Fast in and out
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January 2024 by Raquel Vidal
fast service is clean and have a pleasant customer service!
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January 2024 by Wendy Feola
Employee who helped us was such a happy and knowledgeable guy!! I wish all employees everywhere were like him!!
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January 2024 by Fern Dickey
They have a lot of services aside from shipping, including shredding and printing
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December 2023 by Rafi Strauss
Always super friendly, helpful, and efficient. Could not recommend more highly!
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December 2023 by Artan Ferati
Avoid this location at all costs. Extremely rude employees that refuse to help customers.I dropped my 2nd day air package off 4 days ago. After checking the tracking number the past 4 days, it still says "shipping label created". I went into the store to try to figure out what happened to my package. The employees behind the counter were completely unhinged - saying they can't help me. I asked to file a claim - they refused. Now, I'm in the process of filing a police report. Never seen anything like this.Edit in Response to Sam Roney's reply: Hi Sam, thanks for following-up as I tried to resolve this in-person with one of your colleagues but it's hard to speak when someone is sarcastic, stand-offish and rude.First, thank you for now, essentially claiming we never walked into your store to drop off a package. Actually shocking that you would write that.Second, your associate did not provide the receipt, and it was a grave mistake on our part not to ask for one as we are now involved in a game of he said she said.Third, when we called to ask if you could check the cameras, you confirmed to us that you saw my wife dropping off the package. Now, you are saying my wife never entered my store and are shortening the time window we asked to check your cameras. I'd suggest you save the camera footage from 12/12 between 1-4pm ET.Fourth, I have called UPS and the UPS Store customer service numbers. They have both told me that the local UPS Store CAN initiate a claim but most will say they can't because they do not want to deal with it. However, the issue is I can't submit a claim if the tracking number just says "label created" which is maddening because no one has the decency to go above and beyond and check on the package. It's easy to paper push it on to the next person or just say call a 1800 number and file something online.Ultimately, your reply to my original comment is indicative of how you view customer service and your business. As a franchisee, customer service is the only competitive moat you have to differentiate yourself. I hope others reading this will see that your approach is to brush off a customer's concern, especially with a package valued at $1000. Happy holidays to you too.
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December 2023 by Kyle Buaya
There was a line out the door when I arrived and there was only one worker at the register so I was fully expecting to spend 20-30mins in line. To my surprise the queue was going pretty quick. I was in and out of the store in 5 mins. The employee, named Drew, was efficient and friendly. Thanks Drew and UPS!
