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“Updated - I think think Optimum has made it right by me. Giving it another try. will update once everything is worked out----------------------this is for optimum in general - fios internet. It's horrible. If you like service that sometimes works and randomly disconnects your devices or requires endless rebooting, this is for you.Oh - and terrible customer service and promises to send you expert technicians (who can't even speak English).I used to have normal coax internet - worked ok. When i reconnected, they had to upgrade me to fiber. It seriously is unreliable. One of the many reps i spoke with agreed and was going to send someone to rehook coax.. but they next rep disowned that comment..Verizon may cost a drop more - but using the SAME EXACT equipment, its a never fail option.”
“This Verizon Store, located on route 46 in Clifton, New Jersey, has provided me with the best customer experience of any I’ve been to. This week I was having cellular connection issues with a replacement iPhone, and they resolved it quickly with no problem. Today, I made a second visit and purchased some accessories. On both occasions, the representative I worked with, Ty, was very professional, knowledgeable, and courteous. Between that and a very short wait time, I will certainly return to this location if I have any future needs. Much appreciated!”
“Joe is THE MAN! Joe has been helping me and my family navigate our Verizon Wireless journey since he started this store. He always takes his time, is extremely thorough, and explains everything to make sure I know whats going on with my account. I'll never go anywhere else when it comes to getting new phones or adjusting my Verizon account. Highly recommend.”
“Family of three. Transferred from Boost, Verizon and At&T at the Ramsey NJ store. Excellent customer service. We signed up for the best plan and got new phones and Mr. Shakib helped us handle all three transfers there. Excellent service. We transferred because their price was good for three phones and we wanted the international data plans”
“My days with T-Mobile have come to an end, days of OmniPoint & VoiceStream are over; moved onto AT&T but one last thing is Benny at the T-Mobile Hackensack, NJ store provided me perfect customer service to the end as I was handing in my 5G Internet Gateway. Kudos to Benny a definite 5 star experience!!”
“I came in with an issue with my bill I was very update because my auto pay did not go through so Marilyn was able to call and help me out with this issue. I been to another t-mobile stores but she is one of the best !”
“Staff is very courteous and helpful. Even when very busy. Customer service and satisfaction are high priorities here! Special shout out to Cisco! Thanks for all your help and patience!”
“Came in desperate to get my daughter’s phone fixed. They worked on it quickly, were super friendly and helpful, and best of all resolved the issue. Robert Roman was the manager on duty. Highly recommend him and his team”
“Today is Wednesday June 13th I went to the Wayne store T-Mobile and it was Mike and Kay awesome people they help me one two three he did everything for me they took care of me they were so nice they help me with everything I5 min we needed themThank guys”
“Went for an upgrade from my 11 it was an easy process, the vibe feels totally different whole new staff. Really missed that kid Dre or Dray!! He always was so nice and helpful, kept the place rocking!! I recommend here nonetheless better than going to Paterson LOL.. Love LOVE the new 15 PRO!”
“Just wanted to post a special thank you to Leah who works in this location. It was such a pleasure working with her. She was so detailed-oriented, answered all of our questions (and we had many of them), and most importantly was friendly and pleasant throughout the whole process. I would highly recommend you visit this location and ask for her - she's the best! If you want someone knowledgeable, patient, and works quickly to resolve your questions/concerns, definitely go with Leah!”
“Just got a new phone & the whole team was great. Especially Clark who was extremely helpful, and didn’t make the process feel dreadful! Great customer service!”
“Clark is so professional and he will answer all your questions, he started the tablet for pichirilloS accounts to be traced (the car)... I recommend this palce with 5 starts ?. Jessica is a little too amazing for me she moves too ?♀️ fast... I guess that is awesome”
“I received the exceptional service from Michelle during my recent visit to this location. Michelle went above and beyond in assisting me with finding the perfect phone that suits my needs. Her dedication to understanding my requirements and recommending the most suitable options was impressive. Furthermore, Michelle exhibited incredible patience and extensive knowledge throughout the process, ensuring that I felt confident in my decision. I want to emphasize that Michelle's exceptional customer service truly made a difference in my experience. Her attention to detail, expertise, and friendly demeanor set her apart. As a result, I would highly recommend her to anyone visiting your location in need of assistance. Once again, I want to extend my sincere appreciation to Michelle, who undoubtedly played a significant role in making my purchase a seamless and enjoyable one.”
11AM - 6PM
885 NJ-17, Ramsey
Internet Service Providers
“I have to write and praise three gentlemen at the Ramsey location. I went in a few weeks ago and the manager Joe (who helped me several years ago) assisted me. He was patient and answered all of my questions ( I had a lot) professionally. I purchased a phone, tablet and watch with his help. Once I received the items I went back into the store and was sad to learn Joey was on vacation. However, with the help of Aneudy I was pleasantly surprised. He offered the same professionalism and care and support as Joey. There was another man named Jesus whom also would jump in and answer questions if Aneudy had to assist another customer. I do believe these three gentlemen should be praised for their efforts. I will be back in the future and will send friends ans family their way!Thank you!!!!Sincerely,Donna L.”
“Came to this store for a new phone and left out with more than i expected not knowing what qualified for until Elizabeth assisted me. She is very helpful, patience, and generous. I’m glad I came to this T-Mobile and Elizabeth was there to help! Appreciate her”
“Mike G. was the best, he helped me with everything we needed with my cell phone and my account! Still the best Mike G. I say it again you are the best. I'll be back soon thanks!”
“I really had very good service, I needed help in Spanish and I got the best from Francisco, he gave me the best recommendations for buying my new iPhone. I totally recommend it!”
“I was greeted and helped right away. Andrew helped me out with two things and did a great job. Very pleasant and gave me helpful information - even gave me additional information to be of assistance. We even tested/tried two things before I left the store. He did a great job and I just want to say thanks a lot!”
“Pretty straight forward request. In and out in about 30 minutes. Had an issue with my cable modem. Got a replacement and a set of instructions. Self installed at home and the rest was cake.”
“I got a new phone, replaced under warranty. The representative, Ashley, did a stellar job transferring everything over from the old phone to the new one. She did a great job. The Willowbrook T-Mobile store is excellent”
“Great costumer service experience, definitely suggested. Best spot to get a service about transferring a line or anything else.Specially Christina and Xavier were amazing, they helped a lot with everything and even stayed after store closing to get everything done. They made everything much easier and simpler.”
“This is my new go to location for troubleshooting and everything Verizon. Senior store manager Kristina went above and beyond to help me resolve some issues that I could not fix by contacting Verizon corporate myself. Without her assistance, I doubt the issues would have ever been resolved and because of her excellent customer service and dedication to assist me she and this location have won my loyalty back.
5 stars for some of the best customer service I have received from a mobile carrier.”
10AM - 5PM
382 NJ-3 B6, Clifton
Internet Service Providers
“Had an awesome , pleasant experience with the Verizon specialist Robert. He answered all my questions took his time, explained my options.No forced selling felt like I was working with a friend I knew for years. It truly is the way phone purchasing should be! Keep up the awesome work Robert.”
“I had a serious issue with my phone. I was unable to use it since I locked it out attempting to lock down the Sim. I went into the Totowa store and was assisted by Dan Stevanovic. I explained my situation, and while the store has limited access to certain account data, Dan was able to troubleshoot the issue. He got me back up and running in short order. He was extremely helpful with answering all my questions. What a great dude.”
“We finally decided to upgrade our phones and visited this Verizon store last Friday as it’s close from our house. Mr. Smerlyn took cake of us everything including the transfer of data from old phone to new one. It was such a pleasant experience. It’s located in a small shopping square and lots of parking spaces. I highly recommend!”
“Jeremy from store 9596 has been very helpful and patient with me and my daughter. He was very kind transfer our info and made our experience very great... thank you Jeremy .God bless”
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“He was so helpful! I came in because I was having trouble transferring service to my new phone. He did it quickly and we had such a great conversation!! Absolutely recommend coming here!!!!”