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“The staff is beyond helpful, experienced, knowledgeable, and professional. They have helped me so many times over the years. I highly recommend and appreciate them.”
“UPDATED REVIEW 10/23/24: ANOTHER 5 STAR REVIEW:
----I just had the pleasure of speaking to Chris about how to remove Rustoleum spray paint off of my rim I painted. I am not pleased with the color. He's a nice guy!
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FROM 2019:
My husband and I have been going to this place since it opened and they have helpful staff, a great variety and it's such a bonus for our town to have this place for all of our painting and hardware needs!”
“I would like to say that Liz is an excellent employee and she has helped me on numerous occasions every single time I go into that store I am greeted with open arms And Liz goes above and beyond. I definitely recommend her. She is awesome and she knows everything there is to know about everything in that store. She is Very knowledgeable I will definitely continue to keep going.”
“Outstanding customer service to handle a warranty claim for a sliding door purchased from Atlantic Window and Door in 2019. Bruce went above and beyond expectations to expedite ordering and delivery of the part in order to meet our deadline.”
“Went here today to get a key made. I was greeted at the door by a very nice man and he asked if I needed help. The key was made quickly for a very reasonable price. Wow. This place was impressive! Thank you so much!”
“It's great to find a downtown store like this-old school hardware store. It's a much different experience from shopping at a big box monstrosity. Shop local!”
“Staff here is always kind, knowledgeable, and helpful. This store sometimes has items you can't find at the giant hardware stores. The Rook Coffee shop next door is a nice bonus.”
“Builders General is the best! We have a personal rep (Peter) who is always a phone call away for all of our needs. He is the best!! Everyone at the counter is super helpful. We go to all of the Builder General locations depending where our job is and everyone is so pleasant, you can really tell it is a family owned buisness. Builders General takes pride in every sale small or large. They are a well rounded buisness down to even to loading materials and deliveries. (Shout out to Jay in Little Silver- he is super helpful!)”
11AM - 4PM
154 Bay Ave, Highlands
Hardware Stores
“Feed & Seed is a charming pet shop in one of the Jersey Shore's best towns - Highlands! Lots of everyday and specialty items for your pets with good pricing. It's nice to walk into a local spot and not do tons of guesswork on Amazon. Thanks Carolyn for your help!”
“Amazing customer service! Had my broken toilet fixed in no time. I talk to the guy after and he was very nice. His name was Biagio. Should definitely be next in line to be promoted!”
“The manager is always friendly and helpful. Knowing what items to select and doing some research is the key to shopping here effectively. I've gotten some great deals for tools and supplies.”
“I started doing business (painting) with Joe Barrone of Monmouth Building Center and he definitely made my life easier. They were better priced than surrounding stores and I was able to text him things I would need. For larger orders he would even deliver. On the occasions I have to go into the store, everyone is friendly and helpful.”
“Everything you could ask for in a local hardware store. I have had screens redone here, replacement glass and purchased power equipment here. The experience is light years better than a big box store. Don't sleep on this place these guys are "Aces"!”
“Customer service is outstanding! Representatives are very knowledgable about each and every product they sell, the store is very clean and well stocked. Great place to start your spring refresh!”
“I have fond memories of going here with my Dad when I was a kid. I loved the smell of the place, the chit chat my father would have with the owner. I would always get a gumball out of the gumball machine. I also loved wandering off to look at every item the shelves had.”
“Needed a length of pilot light tubing, checked the website, in stock and ordered it. Received email, traveled to the Eatontown store, was promptly greeted and on my way within minutes. A very pleasant and successful transaction. The store was also impeccable and organized.”
“Competitive pricing, always get the correct materials received on time and undamaged unlike some other local supply houses. Harrison is great and always answers his phone and responds to emails in timely manner. Counter is also great for quick small orders”
“I went there today 1st time ever. My goodness, the owner was so attentive and went way outside the box helping me out. Greta demeanor, a good egg. I got nothing but RESPECT! Great Operation!”
“A good place for your home and yard needs unfortunately some of the items that I was looking for are not stocked
Unfortunately sometimes when you have a question you have to go looking for someone to assist you however the gentleman I found turned out to be the person in every department that I had a question which was very good and thankfully he was able to answer and or guide me through every question.
Good job!!
Lately people don't take pride in there work if they even do it and others who don't want to and think that everything should be handed to them
Forget about customer service but it was refreshing to have someone who actually did their job and was helpful unfortunately I didn't get his name..”
7:00 AM - 7:00 PM
118 NJ-35, Eatontown
Hardware Stores
“Ashley, one of the managers, provided me with some of the best customer service I've ever had. She empathetically listened to my month's long battle with Hisense. Because the AC unit stopped working properly one year after purchase, returns are made to the manufacturer. Each time you provide Hisense with what they request, they inform you of something else that needs to be sent in. They never gave me a list and provided me with the documents needed in any of my 5 phone calls or 5 emails. After I gave them everything they requested, they then wanted me to cut the cord to the unit and send them a picture. I was not doing that as the fan still worked. I needed at least that if I was to be without an AC unit in 90 degree heat for a week with my elderly mother. At this point I was exhausted with the situation. I knew Lowes did not take returns on this but I had no where else to turn. I told my story to the first person who picked up at customer service. She was kind and understanding. She then put Ashley, the manager, on. Ashley took ownership of the situation and solved my issue immediately. It is the type of character you would expect from a business owner who understands the thirty thousand foot view of a situation. When I arrived the next day to exchange my unit, Kim, an associate, said with a smile you must be Marie. Everyone was friendly while they got Ashley. I wanted to hug her. To sum it up. Ashley deserves recognition for her leadership. It's further evidenced by the staff she manages.”
“went into Lowes last week, afternoon, stinking hot, moving slowly ... served by 3 outstanding staff in a row ... Pete in the paints dept brought me right to the product I needed and I felt confident it was the right one, he was smart & funny ... Rich in hardware could not have been more patient and kind and helpful, thought he was finished helping me but then he came back to give me more info after checking with the guys in lumber ... and Jerry at self-checkout was friendly, and gentle, knew what she was doing, it was a pleasure. Kudos to whoever is doing the hiring at Lowes.”
“Was looking for a storm door for the house, went to a few stores but no one really helped. Met an associate named Sean Okeefe in the woodworking department and he was a huge help, knew his product and although the store didn't have my door he directed me to the nearest store that did.”
“Big up to the flooring dept and trinity solar rep. Unfortunately i was rude in not getting the names. Yet I got excellent professional HONEST service. Cheers to the young men that helped me there today.”
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“Love this place, helped me with a Weber grill accessory, including a test fit of the piece on a same-model grill in the store to make sure I was buying the appropriate piece — can’t do that online or in a box store, and you can’t put a price on how friendly and helpful these folks are.”