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February 2024 by Victoria Shepherd
The have nice phone and watches there and the people there are friendly and I wish the watches was free
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February 2024 by Terry Powell
Customer service was excellent. I bought a new phone and they offered me and my husband an apple watch for free! We absolutely love our watches. I love my new phone! She was wonderful with setting up my new phone and watch! I highly recommend T-Mobile!
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February 2024 by デカマーク Decamark [Alt]
The staff are rude. They get upset when you dont choose what they tell you.Then dismiss you like they dont want to help.Today I went in to do an upgrade. I already knew what I wanted. Young lady with the nose ring scarf on head today with short cut assisted me. She tells me that i had to add another line and that my current plan doesn't exist. I have the magenta plan . I explain to her that's not what the rep from tmobile told me before I came in. All i wanted to do was trade in my phone and upgrade .I said we'll let me confirm because It's three promotion going on. They never said I had to change my plans. I told the girl I'm going to sit down and make a call to tmobile and that she can help the next customer. . She said have a good day. I said im.not done i still need service she cuts me off and said have a good day. She basically dismiss me and I wasn't done. That was so disrespectful. If she doesn't want to help customer dont be in retail Like what the hell. Is she mad cause I didn't want the promotion. I will never do service at this location. Staff need training asap
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February 2024 by Ula Kap
It was the worst experience I have ever had. The girl who works there was very rude. I don't recommend that location to anybody. I would give zero stars if it's possible.
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January 2024 by julia mateo
Very bad service
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January 2024 by SUDAIS JAN
Worst experience, management very rude,nasty,trying to cheat the customer who wants to switch from other carriers, and trying to grab their expensive phones for free, including some of staff, very unprofessional and bad experience, don't recommend it for any business
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January 2024 by Noor Elahi
They try to cheat you, I move from AT&T and they get my expenses iphones and I don't get paid. Manager is rude and nasty, never recommended.
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November 2023 by Emilio Rodriguez
Left tmobile for Google Fi
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November 2023 by Natacha Perez-Mendez
Staff was extremely friendly and helpful. Super nice. Very clean location and excellent service from the staff in the store.
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November 2023 by George Huger
Love these guys. After I swore I would never be a T-MOBILE customer again. These guys regain my faith
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November 2023 by brian white
Awesome staff, my mom needed a flip phone and she got it, thank you tmobile
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November 2023 by Bruce Wilcox
Pablo was a great help, understanding and a great communicator
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August 2023 by Richard Fink
Friendly girl took my payment very happy
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July 2023 by Sergey Romanov
To say the service was terrible is an understatement. They just refused to help me, they told me that it is impossible to keep my old numbers after I switch to T-mobile. Under various pretexts, they tried to get rid of me, invented reasons for why what I ask is impossible. I believed them until today, when I came to Massachusetts for work and went to the T-mobile in Waltham, MA, 110 River st. (store number - 4SJJ). There an employee Nolan Griffin showed a high level of professionalism and solved my problem - now I am a T-mobil customer and have kept my old numbers. I think that the branch at North Olden Ave should be closed, it, like its employees, is simply useless
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May 2023 by stacey a
This is an official T-mobike store. Staff is very knowledgeable and always a big help. Highly recommend this location