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April 2024 by Paul M.
ZERO stars for the Marlton Pet Hotel from Hell! When we picked up our dog, we found medication for someone else's pet in her bag! They could have killed our dog if they gave her the wrong medicine! We were horrified, to say the least! We don't even know for sure if they gave our dog the correct medicine that we had packed for her. They didn't give our dog any of the chew toys we packed for her because they said they could be a chocking hazard. Then why didn't they tell us that when we dropped off our dog instead of after the fact when we picked her up? This is the second time we have used this facility, and both times our dog seemed very stressed out when we picked her up and it took days for her to get back to her normal self. When we called to complain (especially about the medicine mix-up!), we spoke to Donna Fitzstephens, one of the managers there. First, she was very difficult to get a hold of, but when we finally did speak with her, she was rude and very condescending. She actually told us if we were unhappy, then just don't come back. Unbelievable!
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March 2024 by Georgina Eleuteri Graham
Staff is always very helpful and caring
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February 2024 by Rose Napier
I went to this shop with my husband and my daughter in attempt to get some fishes. Our last (and first ever) Betta fish died after a few months and we were trying to understand why as we did everything that we have been told at another pet shop.The fish lady was SO KNOWLEDGEABLE. She helped us so much during this process, didn't try to over sale anything that we didn't need, just explaining us taking her time and told us to come back once we set up everything correctly. I am so grateful for this lady who helped us without lying to get us to buy stuff. Will definitely only go to this shop for no on!!Refreshing!!
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February 2024 by Judith M Krupnick
i was in the marlton store, sunday, January 28th. the woman at the cash register was wearing a VERY inappropriate political sweat shirt.a business environment is NO place for a political statement.
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February 2024 by David C
Very friendly staff. The grooming folks helped me answer a difficult question about different shampoos for my dog. I try to go to my local pet store but PetSmart has everything and was helpful!
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February 2024 by Jaime Medvesky
I love this Petsmart, the staff are wonderful and make you feel welcome, and they are very knowledgeable. When checking out the staff person pays attention to the products, opens discussions and shares their experiences. Each visit I always learn a little something new, or get questions I have answered.
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February 2024 by Kasey DiSessa
Medicare selection of supplies for small pets and half the time my items ring up $1-2 higher than the shelf said and employees never offer to check or fix.
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December 2023 by Melissa Furman
Highly recommend requesting Nova in grooming. They are super sweet to my very anxious pup and always does a wonderful job. Nova is so kind and patient with our girl. Thanks, Nova!
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November 2023 by Mario Cerqueira
Never again 3rd time taking my dog here and this time it was the worst of them all last time they didn’t cut my dog at all this time we asked to trim clean up face wash and brush look at the picture and it came out to 140$. Don’t waste your time with this store you’re better off giving your dog a hair cut your self before taking them here.
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November 2023 by Jason Miller
Use Banfield kitten program since I rescued a little kitten so far every thing has gone smooth and easy Def recommend if your a new cat or dog owner to use their monthly program for dr visits
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October 2023 by Natalee Bucci
My dog caught a cough from here, getting lessons.
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October 2023 by Angela Rojas
I’m part of the PetSmart family, I love visiting the place and it’s very comprehensive. I always find everything I’m looking for. Ozzi really enjoys getting his bath there. Please, for this and future texts, don’t include quotation marks.
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October 2023 by Rosemary Graber
They are so helpful when I need it. Lines are short and fast moving. The staff is so friendly.
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July 2023 by Dorothy Lum
A nice spacious very clean atmosphere. Every aisles and sections are labeled well.
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May 2023 by Dana H.
Trish is an excellent trainer. She's compassionate and willing to work with you for your dog to succeed, she does so much more than just teach a syllabus. She's incredible! We plan to learn as much as we can from her!