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October 2023 by Mya D.
Scam AlertIf you're not Caucasian they will gaslight & lie to your face. I felt racially discriminated. As a business owner, never have I felt such awkwardness From the beginning. As an empathic person. I can tell when people are not pleased with my appearance. Even though I was professionally dressed.Please get everything that they promise you and writing. If not, they will say that they never said it, and they don't know what you're talking about. Robbed me of $6000 of equity.They are not honorable Never againI will lawyer up. I will make phone calls to whoever I need to do to get this exposure out there. I think you must put the wrong person
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June 2023 by Temuulen B.
Was interested in a car but the service was really bad seemed more like not wanting to sell a car and wouldn't give any info on the car
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July 2022 by Jim C.
Friendly staff, went out of their way to make my service appointment as smooth as it could be. Great service people!
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May 2022 by Bridget S.
I purchased a "Certified" used car from Burns. It died at in less than a year, had it towed to Burns and they refused to work on it. Towed it a second time to another dealer and they showed me the junk yard refurbished part on the vehicle. This cost thousands to repair. I contacted Burns and they refused to speak with me. Boycott BURNS!! They misrepresent what they are selling and do not stand behind their service. Shame on you Burns!!!
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April 2022 by Rita D.
My experience buying the car on the "used" lot was great. I can't say how great and fast it was although they sold me a Hyundai CERTIFIED PREOWNED 2020 Venue with 11k miles that needed a new transmissions within 10 days of driving it off the lot.... It has now been almost a month in a half without my car and without answers. They do not pick up the phone nor answer phone calls without at least 3 or 4 tries. There are new versions of the same car on the lot that they could have easily swapped my car out with.. they are now $1500 into paying for my rental and about to pay for 2 months of my car payment and I'm sure by the time I get the car it will be 3. The car buying experience may have been great but this has been the biggest regret... there's no way this car didn't have transmission issues before certifying it to be preowned.. there's also no compassion for the situation. I do not recommend the dealership nor service if you're looking for good communication and honesty. I think at think point they should swap me out with a new vehicle without any stipulation or money down AND take the chances someone will buy the one getting a new transmission... oh and they're trying to sell me the lie that a new transmission won't decrease the value of the car.
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February 2022 by Craig D.
Please be aware that this dealership is charging customers up to ten thousand dollars above MSRP for new vehicles just to line their pockets with profit and don't believe them when they try to justify that type of price gouging by claiming that every dealership is doing the same when I can tell you for a fact that some like his dealership are doing it while there are other who are not doing it!!
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June 2021 by Joe D.
stay far away from this dealership. the buying process was about the same as anywhere else i'd say. the service dept on the other hand is horrible... never have i seen such lack of communication in my life. they don't call you if an issue arises, they don't call you back and if by chance they actually answer the phone they just pile up excuse upon excuse. the culture at this dealership is horrible.. i really don't know how a dealership stays in business with such poor culture. the body shop is excellent.. mike at the body shop is a pleasure to deal with. just don't deal with the service dept.
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May 2021 by Jacob O.
Best dealership experience I've ever had. Went in on a Saturday morning to the service department with issues regarding my ignition for my truck and they had it diagnosed and fixed within 2 hours of me dropping it off. I didn't even have an appointment. Big thanks to the service associate Kevin for getting me into there already fully booked schedule and getting me back on the road. Amazing work by Kevin and the technicians.
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April 2021 by lawrence kimley
I was able to get my oil change within a hour as I waited inside
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February 2021 by Aaron J.
Visited the dealership this afternoon to look at a used 2013 Chevy Silverado. Loved the truck but not the experience. As with any vehicle purchase you attempt to negotiate but this salesman said there was no room for negotiating. He explained they usually like to move vehicle's in 45 days and this would sell. It has been on the lot since November, that is 90 plus days. I inquired about discounting the truck 400 dollars and he again said no. I asked to speak to the Sales Manager and was told no. He was only going to say the same thing. I have never been in a dealership where the sales people had no interest in selling a vehicle or even speaking with a customer. I usually don't believe every review I read online but many of these regarding this dealership are accurate. My wife felt totally disrespected and advised me to leave. I probably would have purchased the truck if the sales manager had come over but to not even speak with me was very disrespectful. On the way out I mentioned to the salesman how I had been in two other dealership today and they seemed more eager to earn my business. He told me some dealerships have more flexibility. I would also add that they have better customer service skills.
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September 2020 by Robert Powell
Genesis test drive appointment. They were very nice.
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July 2020 by James Diciano
Fantastic experience, nice people and quality service... Look no wait time what so ever for the mechanics they have 22 bay doors for working on vehicles
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May 2020 by luis gonzalez
Dan is a great sales person
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February 2020 by Eric Beverly
My daughter needed a car and a payment she could afford. are sales person sal Hassan was great. Best place to go for a new or used vehicle. Thanks sal
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February 2020 by BIGSHEED
They work quick no waiting around and he worked to get me the best deal..
