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March 2024 by Cathy Mims
I visited the Kohl’s store in Marlton, NJ on Friday evening, 3/1/24 at approximately 8pm and was very disappointed with the way I was treated. At checkout, I mentioned to the cashier that one of my items had no price on it and I could not find another item like it. As I was explaining things to the cashier and the manager, whom the cashier called to ask a question about it, they were both very dismissive toward me and pretended as though I wasn’t speaking. I was also purchasing a two piece pj set, both pieces being the same color with pictures of cats on them. The cashier saw the price tag on the top, but was then insistent on finding a price tag on the bottoms. I explained that it was a two piece matching set, but she continued to search, as though I was trying to get away with stealing the matching bottoms. Prior to check out, I asked an associate a question about the clearance sale prices and she was rude to me. As a black woman, I am accustomed to encountering racism, whether overt or as in these cases, subtle, but it never ceases to cause me emotional pain. I won’t be visiting this Kohl’s store again.
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March 2024 by Rick Bushnell
Real customer service at the Marlton Store. It is true that stores do not have as many staff as in the past BUT the people they have really go out of their way to help.I did not see something I wanted to buy and, on my way out, was asked if I needed help? I told Denise my problem. She used the radio to ask someone on the receiving dock if it had just been received. It had! Candy brought it up form the back of the store to the check out where I was standing. They were really happy to help me.
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February 2024 by Nancy Stalcup
I was visiting from Maine and found Associate and cashier very helpful.
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December 2023 by Jane Cameron Miller
Customer service pointed me in the right direction to find my selection. And the checkout was handled quickly.
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December 2023 by Renu Verma
Kohl’s at Marlton is my go to store!! Love their sales. Staff is very friendly, willing to help at all times. Checkouts are easy.
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December 2023 by Lois Harvey
Most staff members are very helpful and pleasant, when you can find someone to help. I always enjoyed shopping at Kohl's, however, the Petite department has been eliminated. Maybe it will be brought back someday.
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December 2023 by Sally Miller
I have been a Kohl's shopper for many years and the associate Donna was the most exceptional associate that I have encountered. She explained my app in detail and I now realize I have missed discounts in the past. She is a credit to your business.
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November 2023 by Snake Plissken
Kudos to Marianne working Shoe Dept. other day. Checked inventory and searched backroom for specific shoe that was not displayed on floor. Great CS experience overall with help and at checkout.
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November 2023 by Bobbi Fiarman
Don’t shop at kohls they do not honor their discounts on all merchandise. The have exemptions on most of the items I selected. Books. Toys. Children’s outfits. Bibs to name s few. Not to mention coffees. Don’t use the kohls fir gifts.
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October 2023 by W B
Was shopping at Kohl's in Marlton yesterday. Saw this. The store looks disorganized from the way it was a few years ago.
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October 2023 by Seleena De Sessa
Tatiana at the Sephora in Kohls (Marlton) was very helpful! Helped me find the perfect shade for the foundation I chose ?
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October 2023 by Lynda Chesterton
Donna at checkout was very helpful and patient. I greatly appreciated her.
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October 2023 by Mary Ann Hackford
Miss Donna and Miss Dawn took very good care of me, including finding an actual price and noting when items were full price. I was buying from clearance racks. I submitted my experience, but don't think it went thru.They were just great!!
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October 2023 by T. Sykes
Tammy, was the representative that helped me and existed me throughout the store. Very pleasant. Beautiful smile. Very knowledgeable of items in the store.
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October 2023 by Connie Ziegler
Cashier, Donna, was very helpful and pleasant. Kohls staff is always welcoming and knowledgeable..also, Hanah was very helpful