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February 2024 by Jacqueline Marie
Totally aggrieved by the treatment I received . 8:45am I walked into and walked up to desk to check in for a plug - while the man was typing into computer - I stood there across from him unacknowledged. After standing there for 10 minutes I sat down then he said “I'll be with you shortly “ (meantime taking calls and scheduling others) finally after 15 minutes sitting there he calls me up and tells me no appointments until 5:00. Wasting 25 minutes of my time. MEINEKE 3 doors down just as busy took me immediately addressed my issue, and plugged my slow leak. GO TO MEINEKE INSTEADFirestone is supposed to be a tire service and can’t fit in a plug?? Never again will I go there.
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February 2024 by Dave G
Have been using Marlton Firestone for many years now. Find Ken and the team to be thorough, honest and reliable.
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February 2024 by Tara Gilboy
The associates are very nice and helpful, my car was finished quickly.
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February 2024 by Mark Cantiveros
I have been coming to this shop for several years until I started noticing poor recommendations and higher costs for labor and parts. Instead of simply plugging a tire with a nail on it they recommended I get a single new tire for an absurd amount of money above market value. My wife picked up the car and they removed the tire from the rim to make this task more difficult for the next person to complete. Then I noticed the black cap on the tire was taken and not replaced. It's the little things this business practices that has lost me as a customer.Another past experience was one of my vehicles shaking uncontrollably in high speeds. I brought this vehicle to them and paid for inconclusive diagnoses and assessments. They recommended a realignment that would've cost thousands of dollars. I researched the issue myself and brought it to the Subaru dealership. I asked if them if it could be the bearings and long and behold it only cost me a small fraction of the price they stated.
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February 2024 by Peter Stone
These guys are the BEST!!!!!
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February 2024 by Rosemary Schoen
My car is always fixed correctly. I am always treated with respect and they do not try and sell me things I do not need. They know my vehicle and provide excellent service.
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February 2024 by Kenneth Ferguson
All staff are very courteous and communicate well. Options are explained and only authorized work is performed.. Car is examined for potential future problems that I would not anticipate, but they keep my 12 year old car running reliability and without breakdowns.
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February 2024 by Nettie Long
Firestone has been servicing my vehicles for decades. I appreciate that everyone who works at the marlton location are extremely kind and genuinely care.
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January 2024 by Jamie Silver
Always friendly and accomodating
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January 2024 by Pretty Diamonds
All the staff is always polite and professional. Never had a problem with appointments or service needs..
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January 2024 by eddy morgan
Good service
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December 2023 by Shayna Park
Ken is very honest and personable and always fits my car in right away!
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December 2023 by Tara Christine
I trust for all my car repairs and oil changes. I’m a loyal customer.
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November 2023 by Muney Jordan23
Phenomenal work, accompanied by the best customer service ever!
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September 2023 by Peter T.
had a nail in my tire. now it was in a spot on the tread easily repairable with a plug. I preceded to wait 2 hours. finally they get my car in and now it takes an additional 20 for them to tell me, oh I need a new tire! Bull! told them I know where the nail is, give me my car im leaving. I was pissed. went to local shop had it plugged in 20 mins. Problem solved. yup, even the mechanic said a lot of places just don't want to bother with plugs and rather try and sell you a new tire. what a scam they tried to pull on me telling me it wasn't repairable totally a scam just to try and get me to buy a new tire which my tires are only 2 months new! ridiculous. be fore warned, they are courteous but that is deceiving try real hard to up sale you when you don't in fact need to. go elsewhere and find an honest shop.