-
April 2024 by James Gardner
Had an iPhone that was locked due to repeated wrong entries of the password. Was able to reset and unlock the phone. They were great.
-
April 2024 by Chris Jones
Sara was extremely unhelpful. I visited the store Thursday and she was on typing on her phone. I asked about purchasing an item and she referred me to a guy in the back who was already assisting 5-6 people. I don’t understand why she couldn’t help? I went back into the store again for something else and same thing, she didn't even look up from her phone and said to find someone in the back who could help. Not sure why she's working there if she can't help anyone.
-
April 2024 by Andrea Buck
Other than a super kind super knowledgeable gentleman Ethan Some of the other staff, there are quite rude, not knowledgeable and somewhat difficult to deal with… Where has customer service gone? Apple has so many Great products But their stores are far and you around here and if you need support, it’s literally hit or miss such a shame
-
November 2023 by Katie C
Mario was incredibly helpful & knowledgeable about Apple products. Answered all of our questions, and made us feel comfortable to ask them. We’re super glad we got to work with Mario, we definitely feel confident about making our Apple purchase now!
-
November 2023 by Debbie Anne
I'm not a huge fan of Apple bc it's ridiculously overpriced. But the employees are always helpful and ,unfortunately, they do make the best tablets
-
October 2023 by J
Ethan R. was absolutely superb: very knowledgeable on products, informative, energetic, engaging and patient. He is the icon of customer service. He is precisely the kind of positive and helpful energy that makes people want to learn more about apple. Ethan embodies the spirit of the apple brand. My mom came in confused about what kind of phone she wanted and left extremely happy with an iPhone 15 pro. Thank you Ethan - keep up the great work!!!
-
October 2023 by Dave Beun
Their staff and customer service is 5 stars. Their phone charger is one star, I’ve had to replace it already (three weeks). It has been a notable weakness of Apple products since their inception. You’d think they could buy out a company like Chubby and us their products.
-
October 2023 by YAGOMAGIC
very nice place! everything is fast! good and kind employees! love to all!
-
September 2023 by Keith Gazzara
I'd like to preface my review with a disclaimer: I disdain Apple and their products; but, here I am nonetheless.Let's begin by attempting to make an appointment through the Genius Bar. After many online attempts, I called to make an appointment. Instead, they tried to resolve the issue over the phone. Alas, I had to go into the store after they couldn't help me. Two hours wasted that I'll never get back, and still without an appointment.Now, onto my in-store visit. The employees were polite and professional; but again, more wasted time when they couldn't help me resolve the issue.A total of more than 3 hours of my life that I'll never get back.
-
September 2023 by K P
Leo ot the Apple Store in the promenade delivered excepcional customer service when we stopped by to purchase a new phone. He was friendly, patient, and went above and beyond by helping us solve an issue we were having with the charger on another phone. He deserves a raise.
-
July 2023 by Ted Prohowich
July 15, 2023:I'm technically savvy, but I was a little hesitant about changing my Apple ID, but I finally did it. There were a few steps that I had to take that the people at the genius desk or one of the many helpful staff members guided me through.I not only had my current iPad a 6th generation to work on, but I also had my 1st generation iPad, which works way different with the Apple ID, log ons, and the iCloud.A couple of the staff members got a kick out of seeing at the "Woz" signature on the back of my 12 year old 1st generation iPad.Pre 2023:This store has been very helpful to my wife with her iPhone upgrade, case, and transfer of data.
-
July 2023 by Laura Record
My appointment at the Genius Bar was significantly delayed. The person who finally talked to me was equal parts surly and officious.
-
June 2023 by Carl Blagbrough
We were greeted immediately at the door, they reviewed our problem with our watch,then they told us we needed to talk to a technician. And we had to wait an hour and a half.only to tell us it had to be sent away. They repaired it an sent it back within a week, no charge.
-
June 2023 by Jimmy Lopez
Nothing to do with store, product, or service…DO NOT leave your product in your car and continue shopping, GO STRAIGHT HOME! Your vehicle will be broken into and product stolen. Some criminal is here watching what you come out with. Learned this the hard way trust me! Don’t let the nice area and high property tax fool you.
-
June 2023 by Jennifer Cotter
My genius bar appt was messed up, but Ethan went out of his way to help me. He resolved my problems and was very friendly and patient. So much better than calling customer support (they are who booked me for wrong type of genius bar appt)