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December 2023 by adrian rangel
They have a nice costumer service and provide you 1month of warranty, but, if you feel or hear something in the car DO NOT SEND THE CAR WITH THEIR MECHANICS. Their mechanics are terrible and unprofessional. I bought a Mazda CX5 with a "break problem" I went 2 months to its mechanics for nothing, finally the problem is the transmission and it isn't its problem now. The mechanic is on this address 469 River Dr, Elmwood park. (4 wheels auto repair).
They have good customer service but if you feel or hear something in the car DO NOT SEND THE CAR TO THEIR MECHANICS. Their mechanic is terrible and unprofessional. I bought a Mazda CX5 with a "brake problem", I went to its mechanic for 2 months for nothing, finally the problem is the transmission and now it is not your problem. The mechanic is at this address 469 River Dr, Elmwood Park. (4 wheels auto repair).
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November 2023 by Debbi B.
If I could give this business zero stars or negative stars, I would. My husband called ahead about a Volkswagen Eos convertible. The lackadaisical salesman ignored us when we came in, but we saw the car and just went to look at it ourselves. It was a sunny Wednesday, the third day of warmth & sun after torrential rain over the weekend. The interior of the car was so soaked, we couldn't even see inside of it. We said, "Wow, this car leaks" and the salesman said, "Yeah, it had a leak, but we fixed it." Obviously, they had not. It was a convertible! Clearly it had not occurred to them to put the roof down for each of the preceding warm sunny days to dry it out. When we opened the door, we nearly choked on the smell of mold that poured out. We had never test-driven one and my husband suggested that we put something on the wet seats and see if we just felt comfortable with the way it handled but I was too nauseated and could not leave the place quickly enough. I don't know how this business makes any money.Go anywhere else
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October 2023 by arfredo VD
Nice customer service
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September 2023 by Bill McCabe
Employees here harassed my friend when she was walking down the street. Women are not safe at this place.
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September 2023 by Ally Catraz
Employees harass women on the street. I have never shopped here, but I walked by minding my own business and a man replacing license plate frames took it upon himself to inform me I was "mad ugly."
If this is how the employees talk to random women on the street, I shudder to think of how they treat female customers.
Women, take your money elsewhere.
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September 2023 by Bojan Simic
Great place
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September 2023 by Lark Lark
Tuhhhh waiting to see are they getting to me still!!!!!
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April 2023 by Alyssa W.
Great vehicle choices, friendly staff. Big shot out to Teya in Finance whose patience and knowledge is awesome! From the lot guy Wilmer to the owner, Rte 4 is top notch! Worth my two hour trip from Trenton. Great work, gang. Keep NJ Moving.
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March 2023 by Michelle C.
I bought a vehicle from them 3 weeks ago and the two people I worked with that day guaranteed that whatever it fails inspection for, they would pay for it. I purchased a 30 day and extra 90 day warrantee for this. I took it to get inspected 2 days ago and it failed for the windshield, brakes, and all 4 tires. Now they've told me they are covering nothing and will not answer any of my calls. Extremely misleading, fraudulent, and terrible business.
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February 2023 by Loshna Bhojwani
I was going to buy a 15 legacy from here. Took it to the mechanic and 11 different codes popped up worth thousands in repairs. Mechanic said it might have been in a flood. Whole time dealers wanted me to buy the car fast just cause I had put a deposit down. They said they had taken it to a mechanic themselves and that the car was in perfect condition. They also flipped the price on me by adding extra fees a day before I was going to come in to buy it. Wouldn’t go here again because of the lies and unprofessional. Never ended up buying it.
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February 2023 by Jamal Stephens
Very good experience with Tia here at route 4 auto exchange. Kept me in the loop and was transparent the whole time. 10/10 recommend buying from here
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November 2022 by Lenny Watkins
I was in the market searching for a car on carguru and came across a toyota camry at route 4 auto exchange on 11/07/22. went to go see the car and it was the best first time experience I had for first time financing a vehicle. They (Tia and tierra) were polite, honest and really made my first time purchasing a car amazing experience. I with 100% rate this dealership a 5 star ? and would suggest anybody looking for a pre-owned vehicle to come here. Thanks again for really helping me find a car I really love. Much appreciated!!!
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September 2022 by elaine babilonia
Very bad and slow getting regerstrtion done.it took almost 6 weeks.Maybe more.not buying car no more.
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September 2022 by yelitza lorenzo
Super friendly and helpful staff, everyone was very helpful and great!!!!
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September 2022 by Javier Cobian
great staff a good place to buy a used vehicle very satisfied with the 2003 Lexus ES300 i purchase. would recommend anyone who is within a small budget to come to route 4 auto exchange.
