-
June 2024 by DEINEMUTTER MUTTERDUCKCONFIT
I HAD THE WORST EXPERIENCE EVER IN THE HISTORY OF WALGREENS. I WILL EXPLAIN, I CAME IN THE STORE, ONLY ONE CASHIER WORKING, I ASKED THE BEFORE MENTIONED CASHIER TO DIRECT ME TO THE TOOL SECTION, AND I EXPLAINED EVEN MORE, I DID TELL HER I WAS LOOKING FOR AN ALLEN KEY SET, RIGHT AWAY SHE SAID: "I DON'T THINK WE HAVE THAT " WITHOUT EVEN UNDERSTANDING WHAT I WAS LOOKING FOR, AND ALSO WITHOUT CHECKING WITH SOMEONE WHO HAS THE TINY BIT OF IDEA OF WHAT I NEEDED; I PULLED MY PHONE OUT OF MY PANTS AND SHOWED HER WHAT THE WEBSITE SHOWS AS ALLEN KEY SET, SHE EVEN HAD THE ODACITY TO SWIPE MY PHONE UP AND DOWN ONLY TO MAKE SURE IT WAS NOT A PICTURE.
VERY UNPROFESSIONAL, DISRESPECTFUL TO SAY THE LEAST TOWARDS A HIGH PAYING CUSTOMER, MY FAMILY AND I SHOP OFTEN AT MANY OF THEIR LOCAL LOCATIONS; PERSONALLY I WILL NOT RECOMMEND THIS LOCATION TO ANYONE I KNOW, I KNOW MANY PPL. THIS STORY IS ONLY BEGINNING AND GETTING BETTER OR WORSE, DEPENDING ON HOW YOU LOOK AT IT, WHEN I WAS TOLD TO GO TO AISLE 12, I DID NOT EVEN FIND A BASIC TOOL SET THAT PERHAPS MAY HAVE ONE ALLEN KEY.
WHEN I GET TO THE REGISTER, LINE WAS SO LONG, ALL 11 CUSTOMERS WERE UPSET AND FRUSTRATED. I PROCEEDED TO ASK FOR A SELF CHECK OUT, WHICH IS VERY COMMON AND POPULAR NOWADAYS, EVEN CVS DOWN THE STREET HAS ONE, BETTER SELECTION OF PRODUCTS, ETC ETC ETC, BETTER CUSTOMER SERVICE AND IT IS JUST A WHOLE DIFFERENT SHOPPING EXPERIENCE.
TO END THIS REVIEW WITH AN EVEN BETTER EVENT, THE BEFORE MENTIONED CASHIER WAS VERY CONFUSED WHEN I TOLD HER I HAD COINS TOWARDS MY BALANCE, SHE WAS WEARING AN IPHONE HEADPHONE WHICH IS VERY DISRESPECTFUL WHEN YOU ARE TALKING TO SOMEONE IN THE CUSTOMER SERVICE WORLD, THEN SHE STILL WANTED TO GIVE ME COINS, SHE WANTED TO GIVE ME COINS FOR A SECOND TIME, I TOLD HER I DON'T WANT THE COINS, SHE THEN PUTS MY CHANGE INSIDE HER TILL, I CHECKED MY RECEIPT AND I TOLD HER I AM STILL SHORT A WHOLE DOLLAR, SHE OPENS HER TILL AGAIN AND FINALLY GAVE ME MY WHOLE END OF TRANSACTION.
TO FINALIZE THIS BEAUTIFUL AND KIND EXPERIENCE, I DO NOT BLAME HER ACTIONS ON HER AND I DIRECTLY BLAME THE CURRENT MANAGEMENT AND FINALLY THE TRAINER WHO MADE THIS YOUNG LADY A CASHIER. DISASTER AND DISTASTEFUL END OF MY DAY. I WILL NEVER, NOT EVER, GO BACK THERE !!
-
May 2024 by Armando Gonzalez
Shameful is what this pharmacy is, such a big institution in the pharmaceutical chain yet their professionalism, Manerism, and Customer service is Totally non existent they call you for pickup on medication and its not available or only Half available most of the time your medicine is on back order you ask why was I called they tell you they didn't call and sarcastically tell you to take your business somewhere else if your not happy without even trying to resolve the Situation some of this staff and Manager needs a customer service educational course that will educate them in professionalism in mannerism in service. I'm leaving this pharmacy after I've been coming here for the past 20years and sincerely say go somewhere else avoid unnecessary headaches
-
January 2024 by Jessica
At least on 3 separate occasions they have taken at least 10 to 24 hrs to fill prescriptions then when they finally fill them you have to wait 15+ minutes in a long line of 6 or more ppl while 1of the 3 ppl that are back there takes care of this line.. I waited patiently for my turn at the register only to have someone cut in front of me and was checked out while I waited
-
January 2024 by Tiara Bipat
Don’t trust or make this your local pharmacy. Several times I’ve come to pick up my prescription and they either don’t know about or they say my doctor hasn’t approved it. I speak to my doctor each time and that’s never the case. They clearly are disorganized and I understand mistakes happen but I have asthma so when I’m sitting there waiting for my prescription wheezing and they don’t give me my medicine, it’s cruel and honestly could kill me. I save myself the money by going to a regular doctors office than the er. That in itself already waste time for me but then I also have to wait again for hours for medicine that should already be ready. Keep in mind, I never go right after the prescription is sent, I also wait hours after to make sure I’ve given them enough time but it never is and sometimes I never receive my prescriptions. I’m done going here. Twice now they’ve put my life in danger because of this.
-
October 2023 by Maria Goncalves
Great service here with yaya ! She was helpful with my coupon and taught me a easy digital way to scan my item !! It’s the little things that deserve google review!!!?
-
June 2023 by evelyn Almaral
I went to take passport photos and it took 30 minutes.
-
March 2023 by Fernando San Lucas
The pharmacy people are disgusting people. They treat you like if you’re below them. Very unprofessional specially the girl there today Sunday 12th at 5 PM absolutely disgusting attention and discriminating.
-
November 2022 by Brona D.
Very bad customer service, purchased gift card that was not activated therefore no purchase can be made with the card . Walgreens mana Jack would not help me with the issue besides telling me to contact the gift card company. Be aware of buy gift cards from Walgreens!!
-
July 2022 by Matthew C
Went there recently and they have a cockroach infestation! They freely walk the isles and when I was checking out at the cashier one walked right across the counter!
-
June 2022 by Ramon Reyes
I like them because I accumulate discount money on all the purchases I make.
-
June 2022 by Lety Escobar
Good service
-
June 2022 by kriss luna
The hours you have to get the medicine are very bad. They open at 10 am and close at 6 pm.
-
June 2022 by k Gir
Good service
-
June 2022 by Steph R.
Maria was very patient, and helped answer questions I didn't even know I had. Very knowledgeable, gave me step by step instructions on how to move forward with my issue. Thanks a ton.
-
June 2022 by J B
The little Portuguese girl at pharmacy has the worse customer service. I rarely come here but had to today. overheard her speak to the customers and ooff she hates her job and it shows!
