-
April 2024 by Mikayla
Rude and horrible supervisor and other management! Will not be returning.
-
February 2024 by Megan Farrell
We’ve been to this store twice. The staff have been very helpful. I had a return of unworn shorties that my mom bought me in August for my birthday and I decided I wanted slippers. They processed my with receipt return for store credit and I got the shoes I wanted (with $25 on a card for next time). Thanks for a seamless experience. I will say that this store is more crowded than the one in Tinton Falls but wasn’t an issue for us.
-
January 2024 by burnt toast
Customer service is always a miss here. Came to inquire about TODDLER sizes and was shown BIG KID sizes instead. Even though my child was with me and clearly doesn’t fit big kid sizes yet. Another time I came to ask if I could do a return in store for an online purchase and was told that it was possible by one associate. I get to the register and was told by two other associates that it wasn’t possible. Mind you, we’ve driven through numerous tolls just to come to this particular store. Get it together!!! Oh and terrible attitudes by SOME of the associates…
-
January 2024 by Emma Sanders
They have a great sale going on. I love all the boots, slippers and shoes. All the designs and colors. I bought one pair of boots and shoes. Love it ?
-
December 2023 by Kiara Cardona
Drove about an hour to make it to the store and was advised the manager was shutting down the store early and would not take my exchange. Simply needed to exchange a robe for a smaller size.UPDATE: second attempt this week. Store was closed by 8:10pm. When I arrived, the line barricades were down and doors closed again. Went to the store front to confirm and was denied entrance nearly a full hour before standard business hours!
-
December 2023 by Emma Warfield
Some good prices and good variety of styles
-
December 2023 by Cherry Wolcoff
I was happy that I got the last pair of slipper on display, the store crew is so nice to help me get the other pair inside the stock room.after I got the box I went to cashier and pay I saw the guy open the box and I assumed that he checkout if it’s same pair. To my surprise when I got home and about to wrap it. I found an mis match slipper inside I was so disappointed, what if I wrapped it and gave it. Now I got to drive all the way back to return it.
-
November 2023 by cristianei ferreira
I want say thank you for the manager . His wonderful help and his attention specifically today I lost this morning a relative .God bless this store!!
-
September 2023 by chefsgamer
customer service horrible,they took me out of the store because I had my shopping cart what a disappointment to be a well known store .
-
June 2023 by Marta Vazquez
Before I went to this store I wasn't a fan of UGG but the sales are fantastic.Every time I go to the store I get such a great bargains. Don't walk run to the store and rack up on ur boots❤️❤️❤️❤️❤️
-
May 2023 by Eddie Hernandez
Young Man that works there was really nice but the 2 woman that work there are mean... Looking at me and my family like we were going to put a ugg in my pocket.... Very nasty my family felt uncomfortable so sad because we were looking for 5 pairs of them but because of poor customer service I did not get any
-
May 2023 by Salena Myers
Faith was excellent, I ended up buying 4 pairs of Uggs, the sale was great and the sales associate was very nice and helpful.
-
April 2023 by Yonerys López
They should improve their customer service, my husband asked a question and he responded curtly and mockingly. Horrible, we will not return to this store again!
-
April 2023 by Cassandra Mallard
Employees are trash. They didn't greet me at all but the non-colored folks were greeted. I wrote to UGG and got no response.
-
January 2023 by Iamjacque' D
Some prices are good then their are some boots that never go on sale!
