U-Haul Moving & Storage of Elizabeth offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. They also provide portable U-Box containers, Moving Help® providers, hitch installations, moving and shipping boxes, and propane, as well as online reservations. The rental process is described as simple and seamless. Customers can make a reservation the day before and download the app to pick up their van the next day. Returning the van is also easy, with instructions provided through the app. Customers praise the helpfulness of the staff, particularly Omar, who is described as a "very nice gentleman" who took care of everything needed. One customer had a smooth move to Florida, thanks to Omar's excellent work and assistance. However, one customer had a negative experience when trying to rent two utility trailers with a single car and account. The customer, a software architect, encountered difficulties with an employee named Omar, who was described as a "little, wanna be tyrant." The customer was threatened with having their account flagged, but the issue was later resolved after the customer escalated the complaint to the U-Haul headquarters. Overall, the reviews suggest that U-Haul Moving & Storage of Elizabeth provides a generally positive experience for customers, with helpful staff and a smooth rental process, though one incident highlights the importance of effective communication and customer service.
Very good customer service and they help you out what you are looking for specially Tracy the Manager.
Thank you Tracy!
January 2026
Omar, Isaiah and Justin provided excellent customer service. They took very good care of me. I am very grateful for that.
October 2025
Called in because I needed assistance choosing which truck, location and plan to go with and he was extremely personable, professional and most importantly helpful. Managers please listen to that call (10/04/25 around 2:10pm). Set a very high standard for the store. Thank you
