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March 2024 by Ray Kent
Employees are polite enough but still just kind of lazy. I asked for help with something that they're always able to do for me at every other store. As soon as I went in there it was a problem and were not willing to help me. They told me to just call customer service... Do yourself a favor and go anywhere else and where they're actually going to help you... Customer service didn't help by the way. So I'm just going to go to another T-Mobile where they actually want to do their jobs. I think Martin was his name avoid him if you can.
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November 2023 by L I
The T-Mobile store experience was extremely disappointing. Customer service was slow and unhelpful. The staff seemed absolutely disinterested and uninformed about their products.The overall atmosphere was unwelcoming. I expected better service from a reputable company like T-Mobile.
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September 2023 by Brian Hochberg
This T-Mobile store was very friendly, and I received super fast service. The T-Mobile server was very knowledgeable and polite. Pleasure to work with. Clean store and very welcoming. Highly recommend this store.
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July 2023 by tony Pacheco
I went there yesterday after trying the other tmobile store in Elizabeth ave. I was helped at the tmobile in the 2nd floor the service was excellent it was a female latin associate anyways she was very helpful and professional.
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July 2023 by Cora Holland
I have been with T-Mobile for many years. And besides minor issues all was good.
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May 2023 by Raja Sankurathri
My favorite but did not enter the shop today...may be next time
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January 2023 by Roque Azcona
My boyfriend and I purchased two apple watches at this location and I asked the sale person before purchasing if there was any hidden fees or anything I should know about and he stated no come to find out if your line get suspend the RESTOR FEE PER LINE IS $20 AND APPLE WATCHES IS $30 if I knew this before I would've never purchased it
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August 2022 by Daisy Juarez
Jose was so helpful in helping me set up a new line and phone! Service was quick and exemplary, thanks Jose!
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December 2021 by Yesenia Navarro
Hello, I tell you about my very bad experience, this company is a scam, I bought a samsung watch 4 and they told me that my monthly payment was free for 2 years of the watch, they charged me every month, I recommend metro pcs
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October 2021 by Mike Ross
Great staff. Very professional and friendly!!
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September 2021 by Pétros
They tell you a price then when comes to pay they give u a higher number and when i asked why they tell me i didn't listen carefully i guess me and my other 2 friends can't listen either ?
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August 2021 by AGATHA VALENCIA
I rarely do reviews but I’m doing this one to warn people not to go here. First of all, store was empty and my boyfriend and I walk in and no one greets us so we literally have to ask for help. The one manager seemed to know what he was doing at least when he was helping my boyfriend but the other guy Jose was absolutely useless. I could’ve learned more on the job in 20 minutes than he knew. He was very rude and did not inform me about any details regarding the new phone I wanted to upgrade to or information about the plan rates. Every time I asked him a question he would just ignore me and proceed to talk with one of the other workers there. What was more suspicious however is that both this guy Jose and the manager said that to transfer my data from my old phone to my new phone would take 2-3 hours. Anyone who has ever switched phones and transferred their data knows that it only takes 15-20 minutes max. Luckily my boyfriend is tech savvy and offered to do it. Watch out with these people because they just want to steal your information. You’re giving them your password to your phone and your Apple ID, what’s to stop them from accessing your photos and other accounts. Very disappointed with my experience and also concerned with how sketchy this place is. Be careful! never leave your phone with these people they’ll just steal your information!!
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June 2021 by Lisa Jackson
I recently visit the TMobile store at jersey gardens and I met the manager, Mr Jeff ospina, who provided exceptional service and went above and beyond to resolve my issue and is definitely a great asset to the TMobile corporation.
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May 2021 by Paulo Pereira Jr.
Bunch of liars! I was far from the store. Called them asking for an iPhone 12 256gb. They me that they had it. Drove 25 minutes just so they tell me they don’t have it. Only the pro and pro max, just so they can make more money. I don’t have a problem with T-mobile, but this store should be closed.
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April 2021 by Abel Caicedo
Very nice customer service(Giovanni)HelpfullCourtesyKnow his jobSo his manager samething no problem at allThey both very pensionThe rest of the group just doing team workLooking out for each otherStore goodAgain good TEAM WORK☎️
