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August 2024 by Sofie Van De Velde
I had to ship some fragile, inherited furniture from Belgium to New York. I was worried about the summer humidity during transit, but Schumacher handled everything with care. They delivered on a Saturday morning, brought everything to the requested floor, and unpacked it. Communication for this international move was efficient. Highly recommend!
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August 2024 by Edy
If you want to have a headache and lots of stress, hire this company. They are good until you make de deposit. After that, they stop responding and in every occasion, remind you that you can get other service if you pay more money.
I hire them for a very small move from USA to Europe. Every single thing went wrong. Because I had such small shipment, I decided not to pay insurance because they lied and told me that in the last 2 years no claims were made.
When the delivery came to my house, my expensive belongings were wrapped on paper that was all tear out. Broken glass everywhere, packing was done just as if they wanted to make sure I regretted not getting insurance. Shipment was delays and I ended up having to pay import taxes. Daniel, always found a way to pass the blame on someone or something else. And of course, the fault was mine because of whatever reason.
At the end, the fault was mine, I read the reviews and raised concerns about how bad they were but Daniel told me they are just from people who can’t be satisfied, and still I hired them.
Stay away of this company and do yourself a favor. They are not cheap but surely a very expensive headache.
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May 2024 by christa hauss
Professional, responsive, complete service from door-to-door. Partners in all steps provided all the assistance needed for an incident-free move.
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May 2024 by Filip Åsberg Montgomery
I actually had a wonderful experience with Schumacher! They were really on top of things, the pricing was really transparent and fair and overall easy to work with. Pretty much everything except for 2 martini glasses survived the transatlantic shipping, the only major thing that got damaged was a concrete coffee table but luckily I bought their insurance and am awaiting to process it.
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March 2024 by Christopher Wheadon
Our shipment of two households to Portugal has become a nightmare. Two containers under two different names had vehicles misplaced between containers. Customs held one container for over 40 days because of SCL mistakes. The second container still is not delivered! Over 48 days since arrival in port and I cannot get an answer or even contact to resolve these and several other issues. Horrible customer service at this point, lack of accountability, but great claims and assurances given to get our business. Utterly despicable conduct!
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March 2024 by CE W
Best experience every. We had our houshold moved from Florida to Switzerland. Everything arrived as packed. After a journey over the Atlantic Ocean via Ship and from Hamburg on truck to Switzerland.
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September 2023 by Jake S.
Very happy with my experience with Schumacher. I requested service the day prior and they were professional and prompt, scheduling me for the following morning. The price was lower than their competitors and the service was great. I highly recommend their services.
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August 2023 by Adrian S
Filled out their contact form Jan 16th (almost a month ago) - no reply.
Called, got no answer, left a voicemail (7 days ago) - still no reply.
They don't want your business, don't waste your time.
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August 2023 by b1000
overpriced quote, condescending attitude from owner who tells you how things are and what to do, doesn't answer your questions directly wasn't a nice experiencing at all.
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June 2023 by Rob G
Shipment from New York to Italy went as planned perfect in all respects. What I was most pleased about was the availability timeliness and guidance that Daniel and Thibaut provided me. Shipping and Moving is a multi step process which has many variables that come along with it. During the whole process both Daniel and Thibaut were next to me and would reply to my requests for assistance normally within a HALF AN HOUR. Something which I find extraordinary . Dedication and attention to the customer which makes Schumacher Cargo stand apart from others. SCL thanks to Daniel and Thibaut is for me the BEST. THANK YOU!!!
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May 2023 by Rob G.
Shipment from New York to Italy went as planned perfect in all respects. What I was most pleased about was the availability timeliness and guidance that Daniel and Thibaut provided me. Shipping and Moving is a multi step process which has many variables that come along with it. During the whole process both Daniel and Thibaut were next to me and would reply to my requests for assistance normally within a HALF AN HOUR. Something which I find extraordinary . Dedication and attention to the customer which makes Schumacher Cargo stand apart from others. SCL thanks to Daniel and Thibaut is for me the BEST. THANK YOU!!!
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March 2023 by Adrien Cadet
I had a bittersweet experience with Schumacher Cargo Logistics, for a move from NYC to Europe.The pick up team was very professional and skilled. They packed up our belongings properly and quickly.My representative was helpful and responsive during the whole process.However, when in Europe, things did not well at all. The logistics company they partnered with was horrible to deal with, missed delivery a few times and made me miss a family funeral. I was really disappointed by the lack of support from SCL at the time, they just went radio silent and never helped me with my situation despite numerous emails and phone calls.
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March 2023 by Paolo d'Ammassa
I shipped 2 classic cars with them in 2019, from LA to Italy, and everything was smooth. In Dec 2021 I agreed another shipment of 2 classic cars which they quoted +37% compared to 2019. I accepted. In March 2022 they received the cars with 1 month delay on schedule and they invoiced another $1,900 bringing to total shipment at 100% increase compared to 2019. I paid. They shipped the cars in May 2022, with 3 months delay, then in July they invoiced another $2,450 saying that “the line delayed the container causing rollover and demurrage fees”. I went to my lawyer that confirmed that "the invoice issued on 1 July 2022 by the Agent is inaccurate and not in compliance with federal regulations (Section 41104 Subsection (f) of Title 46 of the U.S. Code)." he also informed the Federal Maritime Commission. Will go to court if Schumacher don't cancel the invoice. Very bad experience.
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March 2023 by Pamela Merrill Schwartz
Excellent service and care! My move from UK was organized through MOVEWISE and SCHMACHER Rep took it up when cargo arrived in NY. Both companies made this emotional move so stress free. I didn’t have to worry about Where my stuff was and How it would get to me. I would high recommend!
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March 2023 by Megan K.
PART 1 of 2 - We have had a very, very complex move between USA-CAN-UK. We booked SCL for our US-UK move on December 22nd and there was a massive snowstorm set to hit the East Coast that day that completely halted all travel and caused the border to be shut down. Chris L worked super fast to switch our packing date to a day earlier which was above & beyond, and greatly appreciated so we could safely drive our UHaul back to Canada (home country) while we awaited our UK visas. On December 21st, Stefan and his SCL crew arrived on time and were very professional, courteous, and considerate of packing our household belongings. The little things like the crew wearing SCL uniforms, their friendliness, and superb packaging didn't go unnoticed. Super fast too! Very impressed and reassured our belongings were handled with care. We originally dealt with Chris L for understanding the shipping process and obtaining a quote. He spent over 2-hours (2 separate phone calls) to answer our questions and walk through what to expect. Very patient! He also understood the challenges we had with obtaining a UK visa due to the UK prioritizing Ukraine visas and agreed to let us store our belongings a little longer given the Covid delays and unpredictability across the globe. Again, above & beyond. That is very, very rare these days in business and in general when everyone seems to be nickel and diming. We never, ever felt this way with Chris. We felt like we could trust him and really appreciated his direct approach and time. Our quote was reasonably assessed. We paid approximately $1600 more than originally quoted since we opted in to full insurance coverage and also had 100 extra cubic feet than originally thought. The price was laid out to us clearly beforehand. I highly recommend reading every single detail of the information that SCL emails you and spending time on their website. Some people on these reviews complain heavily about extra costs, but we always felt there was transparency and had a quick, satisfactory response about our shipment size - we also know some boxes of ours were awkward sizes (e.g., mattress, dresser) and may take up more space on a pallet. We have since been transferred to Thibaut regarding our shipment and he has been very responsive to our inquiries and very friendly. He calls back or emails right away and we have never felt ignored or ghosted as many people have reported about this company. This has not been our experience at all and we actually feel very supported and cared for by SCL given we have never done this before and it is such an overwhelming process. Of course we have a lot of questions and Thibaut and Chris have always answered them and been super kind to us and patient. I've never felt like an inconvenience with my questions and that goes such a long way for such a big and complex move. Given the global reach and amount of shipping this company does, it is unrealistic to expect in-the-moment answers, so patience does go a long way as a customer. The only rude person I came across was the receptionist that picked up the phone who said she was at the LA location. She spoke in a very rude, unnecessary condescending tone before I could even get my question out. I didn't take it personally though since I am not a rude person, and perhaps she was having an off day as many of us are these days. Naturally we are a bit nervous and anxious about when we will see our belongings again and what extra fees or delays we may incur based on the reviews. I will provide PART 2 of my review upon arrival of and inspection of my belongings after unpacked when in the UK. So far, we are very happy with the service and respect we have received from Chris, Thibaut, and Stefan. Great guys! I hope it continues! Thank you very much!
