-
April 2024 by Victor O
Optimum has to be the most unreliable internet ever created on the planet. How can one pay 100+ for 1 gigabit internet and the internet is still slow and incredibly inconsistent. My internet has been extremely slow for 3 weeks now, and then one day it will magically come back just for it to go back being extremely slow the next day. Do not waste your time.
-
March 2024 by londa jones
Alianne give the most amazing customer service a rep can give.. because she to the time to look into my account and explained to me that i could have a better understanding of what was going on with my account..she never once made me feel i asked to many questions or show any signs she was impatient with me..SHE IS EVERYTHING CUSTOMER SERVICE SHOULD LOOK LIKE IN LEADERSHIP!! I DEMAND SHE HAS A RAISE FOR THE OVER THE TOP AND EXCEPTION SERVICE THAT OFFICE AS A WHOLE GIVES!!!
-
March 2024 by Mohammad Alkhawaldeh
Merenit was very kind and it has great experience and great offers. We like optimum
-
March 2024 by Noruego 003
Mirna is the best with her clients
-
March 2024 by bryan estrella
Mirna is the best she helps me out with my new phones
-
March 2024 by Carlos eduardo Toro mejía
Terrible service and misleading advertising
-
March 2024 by Lisney Rodriguez
It wasn't that bad. But when I go to a place I hope that they serve me and I don't have to wait for attention because they want to stop talking to their work colleagues to serve me. That's what they do when they don't have clients. I was left with the question in my mouth three times. It seems immature to me and it reminded me of serving my country, that's how things deteriorate little by little and with carelessness. If you are like that, don't work in customer service. And if your departure time is approaching and you are bored with work, ask them to give you fewer hours or I don't know. You solve it. I go there for a service and you get paid to provide it.
-
March 2024 by Esther Sanchez
Good attention
-
March 2024 by Ladagoval
I have already given my opinion on this. I have suspended Internet service with this company because they did not provide me with correct service. I complained. I asked for help and they ignored me. I felt deceived, manipulated and psychologically abused. I do not recommend this service. They are not professionals.
-
March 2024 by Jay Guerrero
I went early 1pm there was no line easy and quick in and out
-
February 2024 by Maria B
Excellent service, very friendly staff. I recommend it!!!
-
February 2024 by Julian Quiroz
Terrible service, loud background noises of people hanging out in the background. Long wait times just to ask a question. Services to add a person to the bill and get it printed is impossible. I had to go to the store for certain things. I would not recommend this company to anyone. They do not invest in customer service at all. The reps you get are rude and unprofessional. If I could I would change provider in a heart beat. This is probably the worst service I have ever encounter with any large company. The people at the store are rude and unhelpful. The call center is also unprofessional and not willing to help. I wasted hours on hoild just to be able to get my mom to print a bill. When you schedule a call back they never call back. This company is a joke.
-
December 2023 by Ismael Perez
This place one of the worst optimums in New Jersey. Please have better managers and supervisors there or I'll call the better business bureau
-
November 2023 by Steffany Gandia
Absolute trash customer service, there service sucks, constant dropping, then when i try to cancel as of today they want to charge me all the way to Dec. 15th even though i turned in my device. They make u jump through hoops, and the photo is of my device turned in today at optimum in elizabeth 11/21/2023
-
November 2023 by Andres Gallosa
I have been overpaying over a year ACP program no idea.all they do there is Collect the money and that's what they know how to do. The help is very poor I am very dissatisfied.
