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January 2024 by S G.
If I could give no stars for service, I would. We entered Floor & Decor and saw many employees, but not one asked us if we needed help. Then, when we did track down somebody we were told by the employee that they were leaving in ten minutes. Ok, then we found another employee who was absolutely not thrilled to help us. All the things you are told never to do in retail. This was the example of what not to do. I worked in retail for 10 years for a major chain and this was shameful behavior.We had to find matching molding ourselves and they didn't match, they were "close." Selection was good, but the aisles kept getting closed off by machinery and we had to wait until they were done to look at what we wanted. Value seemed good. To the manager of this particular F&D, you have many employees who do not want to work. Find people who want to work.
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January 2024 by Maria H.
I wish I can give a negative one star. Ive been to this store twice and each time no one asks if you need help. We asked for help and a worker told us he was going on a break in ten minutes and could not help us and didn't bother to find someone who can. When I finally found someone to help I had to go match a stair nose to the floor I selected myself. I'm sorry, are all the workers standing around not qualified to help with this?? why is this my job?? If your workers have time to sit around and chat, maybe you should put them to work and have them match the stair noses to the appropriate floors so your customers don't have to. Absolutely rude and unprofessional. I basically went there for the price. At least they have that. But, you know what, without good service that won't matter much longer!!!
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December 2023 by Peter H.
I was very impressed by this store. The customer service is top notch. The salesperson provided us with detailed knowledge that helped us select excellent shower tiles. They are friendly, attentive and helpful. I would highly recommend this store to anyone that is in the market for a remodel!
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December 2023 by Amy D.
We were planning to renovate our bathroom and kitchen, and thought to talk with designers to pick out the tiles, floors and vanity tops. It's very hard to book the appointment through the floor and Dec 's website. I have called store and was told they couldn't make appointment for me , only online or come in person to make appointment. Finally my husband was able to make an appointment for Friday December 15 at 1-2 pm . He got call Thursday while he was in meeting and whoever was calling didn't leave him a voicemail. He also got email stating he missed Friday 2pm appointment. He thought it was weird because it was still Thursday, and how come he missed next day 's appointment!!! He took a day off for this appointment and we drove 40 minutes to the store . When we got to the store , we were told the designer Maxine called us yesterday she was not in today ! So sorry, no one is available for us ! We just left the store without looking for anything. We would go to the stores elsewhere which would welcome our business .
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December 2023 by Robert W.
The store is very big. There is very big selection. Parking not problem, they have big parking lot. At first is was hard to find an employee to help me. Once one came he was super nice and really explained and showed us everything. Highly recommended!
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November 2023 by A.J. Facatselis
Erwin was so attentive and accommodating. His customer service was outstanding, and he knew the exact project I was looking for. He went above and beyond to help me find the perfect item. I was very impressed with the quality of the product I received as well!
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November 2023 by Beverly Dobere
First of all, once you came in floor and decor in Jersey, Elizabeth, the staff greeted you. Everyone was very nice and attentive, as I was trying to figure out which direction to go I met Erwin; he was very nice, helpful, knowledgeable of the products was able to explain the different materials and what would be best based on my need. He also explain the different material mixes for the grout that is use between Porcelain versus Quartz versus Marble, amazing amazing! I learned a lot from him? It was amazing! Erwin customer service was excellent from the beginning to the end. He helped me select the designs together. Erwin is the “it” factor.. for sure! Everyone was calling him on the walkie-talkie asking him questions. I was very lucky yesterday to have met him and to make the decisions I needed to make that day for my project! The staff was very helpful when they saw Erwin getting the materials from the pallet to the cart I love the teamwork that they showed The staff was very helpful also when he came to loading the materials in my van; excellent team and service. I will definitely recommend friends and family! I will be back! Thanks Floor & Decor for creating an amazing environment for customers like me!?Below are pictures I took with Erwin assisting me compare materials and patterns! Love it!
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November 2023 by Estefani Hernandez
We scheduled a design appointment with MAXINE and she was the BEST. She saw our vision and really helped it come to life. We are so excited to get to work. Maxine made sure we were prepared for the entire process and walked us through each step. Maxine, thank you so much for your hospitality and sharing your knowledge! We will be coming back for future renovations. 1000% recommend this store and their amazing team.
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November 2023 by LinTho
Thanks to Soda, our purchasing experience at Floor and Decor was a good one. Not only does she know where every single item is in the store, but also she assisted us in finding the right flooring for our shower. Soda has a great and positive attitude. She was extremely helpful as she even helped us push the cart. Soda is a valuable employee.
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November 2023 by Viktoryia Geyler
The service was impeccable.. Bryan went above and beyond to locate stair's noses for us and Shawn C was extremely helpful. Store was closing , but no one felt rushed. Shawn also helped us to load the car and stayed with us till he ensured we were loaded and our trunk closes. They now have the best employees
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October 2023 by Carma A
I have visited floor and decor the NJ location to specifically meet with Maxine # 85976 on several occasions for her to assist me with my home renovation. Each time she has given me great design advice and on a budget. Maxine is lovely to work with. She is super knowledgeable and knows what her customer needs. I am fortunate to have met her and can’t wait for her expertise advice for my next project!!
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September 2023 by Jo Ann Solano
This was our first time here. We went to the Elizabeth NJ store. Erwin was extremely helpful. He doesn't usually assist in the bathroom vanity section but was eager to help us. He also gave useful information about our future projects. We might actually make sure he is there the next time we visit this store. Two thumbs-up for Erwin!!
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September 2023 by Lena D.
Ok, after a long back and forth someone finally got in touch with me (after this review). They're coming Thursday morning to pick up and promised a full refund. I'll post here the outcome. This delayed my renovation by at least a week and a half. Which is costing thousands of dollars of living elsewhere). Not to mention looking for different floor once again.
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September 2023 by Lena Di
Purchased 1300SF of hardwood floor on their site after seeing it in the store worth over $10,000.They delivered the boxes. When we opened it, there were mostly tiny one foot long planks, different widths, impossible to install. Customer service is doing a bare minimum. Terrible quality. Construction is on hold. Bought the floor in advance of the start of the renovation and now forced to wait!! No solution provided yet at all in two days. TERRIBLE Customer Service.
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July 2023 by Carma A.
I love floor and decor. I booked an appointment on two occasions with Maxine R. and each time I left more inspired. Maxine helped me choose color tones based on my photo description. She combined the colors and suggested others to bring my vision to life. The selections at floor and decor are endless. You really have to take your time and choose something you love. I really enjoyed the free design appointment option which made my life so much easier. Thank you floor and decor and thank you Maxine !!
